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Kathy Wachs (TMS)
Customer Support Program ZLL - Phase 1 - Customer Notification Phase Repair Not Yet Available Certain 2008 2009 MY GX 470 Vehicles Painted with Blizzard Pearl (070) Paint Color Coverage for Peeling of Factory-Applied
Paint (Dealer)
Friday, August 9, 2019 10:54:13 AM
ZLL_Dealer_Letter_8.9.2019 Final.pdf

Phase 1 - Customer Notification Phase
Repair Not Yet Available
In our continuing efforts to ensure the best in customer satisfaction, Lexus is announcing a Customer Support
Program to provide coverage for peeling of certain colors of factory-applied paint.
Background
Lexus has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl color.
These reports indicate that vehicles with this specific paint color, applied during the vehicle manufacturing process,
may experience paint peeling on exterior metal body panels.
Although the original factory paint is covered by Lexus’ New Vehicle Limited Warranty for 4 years or 50,000 miles
(whichever comes first), we at Lexus care about the customers’ ownership experience. Lexus is providing coverage
for repairs related to the condition described above.
The following information is provided to inform you and your staff of the program notification schedule and your
degree of involvement.
BEGINNING NOW: In Phase 1, the currently active phase, Lexus is preparing the repair for this condition and thus,
the repair under this program is NOT AVAILABLE. During this phase, dealers should not do any repairs for this
condition under this program. Beginning in August 2019, Lexus will send an owner notification letter to all owners
informing them that their vehicle is covered under this Customer Support Program. During this phase, owners who
have paid for repairs for this condition can seek reimbursement consideration for expenses incurred prior to
September 26, 2019. A sample of this owner notification letter has been included for your reference.

NOT AVAILABLE YET: Phase 2 will begin after Lexus finalizes the repair for this condition. At that time, Lexus will
update this Dealer Letter, launch the repair, and also begin issuing a second owner letter notifying owners that repairs
under this program are available. Letters will be sent over several months. At that time, if the owner experiences the
condition, they should contact their local authorized Lexus dealership for diagnosis. If the condition is verified, the
dealer will arrange to have the repair performed FREE OF CHARGE in accordance with the terms of this Customer
Support Program.
Covered Vehicles
There are approximately 5,770 vehicles covered by this Customer Support Program. There are approximately 10
vehicles covered by this Customer Support Program that were distributed to Puerto Rico.
Model / Years

Production Period

2008 – 2009 GX 470

Early January 2008 – Early August 2009

Approximate Total
Vehicles
5,770

Customer Support Program Details
This Customer Support Program provides coverage for involved vehicles with the original factory Blizzard Pearl
paint. The covered condition may occur when sunlight over time degrades the adhesion between the factoryapplied paint primer coat layer and the base metal electrodeposition layer causing the paint to peel from the metal
body panel. If the condition is verified, the vehicle will receive a repair* under the terms of this Customer Support

Program.
*The repair is not available yet and the details of the repair under this program have not been finalized yet. Please
refer to the Dealer Letter on TIS for additional information.

Please reference the attachment for additional details.
Thank you for your support.

Kathy Wachs
Parts & Service Program Consultant
Lexus Customer Service
[email protected]
O: 469-292-4587
6565 Headquarters Drive
Plano, TX 75024
E3-2A