◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
8/1/2019

TOPIC
A watermark has been added to the Dealer Letter to indicate that GLI expired on July 31, 2019.

Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject.
Thank you for your cooperation.

© 2019 Toyota Motor Sales, USA

August, 2016

Limited Service Campaign (LSC) GLI
247 Specific 2016 Model Year AWD (All Wheel Drive) RC 300 and RC 350 Vehicles
Incorrect Driver’s Carpet Floor Mat

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Subject:

Dear Dealer Principal:

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In our continuing efforts to ensure the best in customer satisfaction, Lexus is launching a Limited Service
Campaign (LSC) on 247 specific 2016 model year AWD (All Wheel Drive) RC 300 and RC 350
vehicles.

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Background
The subject AWD (All Wheel Drive) vehicles received a set of carpet floor mats designed for a RWD
(Rear Wheel Drive) model. If installed, the driver’s floor mat is too wide and cannot be secured in the
correct position using the retaining clips.

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Remedy
Any authorized Lexus dealer will install the correct carpet floor mat set at NO CHARGE to the vehicle
owner. The condition only applies to the driver’s floor mat; however, a new set of four floor mats will be
installed.

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This LSC will be available until July 31st, 2019, and will only be available at an authorized Lexus dealer.

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Owner Notification Mailing Date
Lexus will notify owners in August of 2016. A sample of the owner notification letter has been included for
your reference.

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Lexus makes significant effort to obtain current customer name and address information from each state
through industry resources when mailing owner letters. In the event your dealership receives a notice for
a vehicle that was sold prior to the LSC announcement, it is the dealership’s responsibility to forward the
owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If your dealer is contacted by an
owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to
performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on
TIS.

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Pre-owned Vehicles in Dealership Inventory (In-stock Vehicles) and LCCS Vehicles
To ensure customer satisfaction, Lexus requests that dealers conduct this LSC remedy on any pre-owned
vehicles currently in dealer inventory or any dealer LCCS vehicles that are covered by this LSC prior to
customer delivery or customer loan.
Also, as a reminder, L-Certified policy prohibits the certification of any vehicle with an outstanding Limited
Service Campaign, Special Service Campaign or Safety Recall. Thus, no affected units should be sold or
delivered as an L-Certified until this Limited Service Campaign has been completed on that vehicle.

Number and Identification of Covered Vehicles
There are 247 specific 2016MY RC 300 and RC 350 vehicles covered under this LSC.

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Remedy Procedures
Please refer to TIS for Technical Instructions.

Conduct all applicable, non-completed Safety Recall and Service Campaigns on the vehicle during the
time of appointment.

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Certified Service Technician
Certified Diagnostic Specialist
Senior Service Technician
Senior Diagnostic Specialist
Master Service Technician
Master Diagnostic Specialist

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

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Technician Training Requirements
The repair quality of covered vehicles is extremely important to Lexus. All dealership technicians
performing this LSC are required to successfully complete the most current version of the E-Learning
course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair
performed correctly, technicians performing this LSC repair are required to currently hold at least one of
the following certification levels:

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Always check which technicians can perform the repair by logging on to
https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above
certification level or greater to perform this repair. Carefully review your resources, the technician skill
level, and ability before assigning technicians to this repair. It is important to consider technician days off
and vacation schedules to ensure there are properly trained technicians available to perform this repair at
all times.

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Parts Ordering Process
There are three different part numbers applicable to vehicles covered by this Limited Service Campaign.
Please contact your District Service and Parts Manager for the specific part number for each affected vehicle.

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Warranty Reimbursement Procedure

LSC

Op. Code

Description

Flat Rate

GLI

CGG44A

Replace Vehicle Carpet Floor Mats

0.2/vehicle

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 The above operation codes include 0.1 hour for administrative cost per unit for the dealership.

Lexus’ usual customer care amenities of car wash and fuel fill-up apply to this LSC. Additionally, one day of rental
vehicle expense (to a maximum of $45) or the cost of pick-up and delivery of the customer’s car may be claimed if
required and subject to the guidelines published in the Safety Recall and Special Service Campaign General
Procedures document on TIS.

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Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Lexus. To help ensure that all vehicles
have the repair performed correctly, please designate at least one associate (someone other than the
individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

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Customer Contacts
A Q&A is attached to assist you in responding to any questions or customer concerns. If a customer has
any further questions they are requested to contact the Lexus Customer Assistance Center at 1-800255-3987 Monday through Friday, 5:00 am to 6:00 pm PST, or Saturday, 7:00 am to 4:00 pm PST.

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Please review this entire package with your Service and Parts staff to familiarize them with the proper
step-by-step procedures required to implement this Limited Service Campaign.

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Thank you for your on-going support.

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Lexus, a Division of Toyota Motor Sales, USA, Inc.

Attachments

Customer Satisfaction Manager
General Manager
LCCS Manager
Parts Manager
Pre-owned Manager
Service Manager
Warranty Administrator

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CC:

Frequently Asked Questions
Published August 10, 2016

Q1:

What is the condition?

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Limited Service Campaign GLI - Remedy Notice
247 Specific 2016 Model Year AWD (All-Wheel Drive) RC300 and RC350 Vehicles
Incorrect Driver’s Carpet Floor Mat

The subject AWD (All-Wheel Drive) vehicles received a set of carpet floor mats designed for a RWD (Rear-Wheel Drive)
model. If installed, the driver’s floor mat is too wide and cannot be secured in the correct position using the retaining clips.

Q2:

What is Lexus going to do?

A2:

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A1:

Lexus will send a notification letter by first class mail to owners of vehicles covered by this Limited Service Campaign.

Q2b:
A2b:

Q2c:

Q3:
A3:

How does Lexus obtain my mailing information?

Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive
registration or title information, based upon the DMV records. Please make sure your registration or title information
is correct.

Are there any warnings or indicators of this condition?

Yes. The driver’s carpet floor mat will not fit properly in the designated area and cannot be secured in the correct position
using the retaining clips.

Which and how many vehicles are covered by this Limited Service Campaign?

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Q4:

When will this Limited Service Campaign expire?

This Limited Service Campaign will be available until July 31, 2019.

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A2c:

How long will the repair take?

Installing the carpet floor mat set will take approximately thirty minutes; however, depending upon the dealer’s work
schedule, it may be necessary to make the vehicle available for a longer period of time.

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A2a:

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Q2a:

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Any authorized Lexus dealer will install the correct carpet floor mat set at NO CHARGE to you. The condition only applies
to the driver’s floor mat; however, a new set of four floor mats will be installed. If you have purchased all-weather floor mats,
the new carpet floor mat set will be placed in your trunk.

There are 247 Specific 2016 Model Year AWD (All Wheel Drive) RC300 and RC350 vehicles covered by this Limited
Service Campaign in the U.S.

Q4a:

Are there any other Lexus, Toyota, or Scion vehicles covered by this Limited Service Campaign in the United
States?

A4a:

No. There are no other Lexus, Toyota, or Scion vehicles covered by this Limited Service Campaign.

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A4:

Q5:

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A5:

What if I have additional questions or concerns?

If you have additional questions or concerns, please contact the Lexus Customer Assistance Center at 1-800-255-3987
Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am to 4:00 pm Pacific Time.

© 2016 Lexus, A Division of Toyota Motor Sales, USA

Page 1 of 1

[VIN]

247 Specific 2016 Model Year AWD (All Wheel Drive) RC 300 and RC 350 Vehicles
Incorrect Driver’s Carpet Floor Mat
Limited Service Campaign GLI – Remedy Notice

9

Dear Lexus Customer:

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At Lexus, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to provide superior
customer satisfaction, Lexus is announcing a Limited Service Campaign, which includes your vehicle.

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You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the
current owner.
What is the condition?
The subject AWD (All Wheel Drive) vehicles received a set of carpet floor mats designed for a RWD (Rear Wheel Drive) model. If
installed, the driver’s floor mat is too wide and cannot be secured in the correct position using the retaining clips.

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What will Lexus do?
Any authorized Lexus dealer will install the correct carpet floor mat set at NO CHARGE to you. The condition only applies to the
driver’s floor mat; however, a new set of four floor mats will be installed. If you have purchased all-weather floor mats, the new carpet
floor mat set will be placed in your trunk.

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What should you do?

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Before you are inconvenienced by this condition, please contact your authorized Lexus dealer to make an appointment to have the
carpet floor mat set replaced. The remedy will take approximately thirty minutes. However, depending on the dealer’s work
schedule, it may be necessary to make your vehicle available for a longer period of time. This program will be offered until
07/31/2019, and will only be available at an authorized Lexus dealer.

What if you have other questions?

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Your local Lexus dealer will be more than happy to answer any of your questions.
If you require further assistance, you may contact the Lexus Customer Assistance Center at 1-800-255-3987 Monday through
Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am to 4:00 pm Pacific Time.

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This offer is limited to your specific vehicle whose Vehicle Identification Number (VIN) is printed at the beginning of this letter and
is subject to the same conditions set forth in the New Vehicle Limited Warranty section of your Owner’s Manual Supplement or
Owner’s Manual Warranty Information booklet. For additional information, please refer to the booklet.

If you would like to update your vehicle ownership or contact information, you may do so by registering at www.lexus.com/drivers.
You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.

If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.

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We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any inconvenience this
condition may have caused you.

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Thank you for driving a Lexus.
Sincerely,
LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.