NHTSA ID Number: 10164861
Manufacturer Communication Number: SMB00 340 2019-0
TSB/Document Date: 2019-09-16
Summary
CUSTOMER OFFER To further enhance the Volvo?s ownership experience , Volvo
Cars of Canada Corp . is offering the Volvo Prepaid Maintenance ( VPM ) program . This plan is designed to enhance customer ownership experience by providing maintenance and wear coverage and will help ensure trouble free operation of their new Volvo vehicle . VPM is available for purchase on all MY2014 and later Volvo vehicles sold or leased in Canada . VPM is a Canada specific program and is valid only when services are performed at an authorized Canadian Volvo Retailer subject to all applicable exclusions or limitations . Note : It is the servicing retailer?s responsibility to confirm vehicle eligibility for coverage and mileage limitations before any service is performed .
VOLVO CAR
SERVICE AND PARTS BUSINESS
Service Manager Bulletin
TITLE:
The Volvo Prepaid Maintenance Program (VPM) MY2014 GROUP:
NO:
ISSUING DEPARTMENT:
CAR MARKET:
00
340
Warranty
Canada
REFERENCE BULLETINS:
Service Personnel:
Read and initial
SERVICE
MANAGER
SERVICE
WRITER
ISSUE DATE:
STATUS DATE:
2016-04-11
2019-08-21
WARRANTY
ADMINISTRATOR
Page 1 of 5
“Right first time in Time”
THE VOLVO PREPAID MAINTENANCE PROGRAM (VPM)
Note: This version supersedes the previous version dated March 25, 2016.
CUSTOMER OFFER
To further enhance the Volvo’s ownership experience, Volvo Car Canada Limited is offering the Volvo
Prepaid Maintenance (VPM) program. This plan is designed to enhance customer ownership experience
by providing maintenance and wear coverage and will help ensure trouble free operation of their new
Volvo vehicle.
VPM is available for purchase on all MY2014 and later Volvo vehicles sold or leased in Canada. VPM is
a Canada specific program and is valid only when services are performed at an authorized Canadian
Volvo Retailer subject to all applicable exclusions or limitations.
Note: It is the servicing retailer’s responsibility to confirm vehicle eligibility for coverage and mileage
limitations before any service is performed.
The warranty processing system will be used to reimburse retailers for claims submitted under VPM.
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2019 VOLVO CAR USA, LLC
Service Manager Bulletin 00-340
CUSTOMER RESPONSIBILITY
The vehicle mileage at time of service for each 16,000 km interval should not exceed +/- 2,400
kilometers of the stated service interval.
Volvo recommends that you bring your vehicle in for service at least once a year even if the vehicle
mileage between services is less than 13,600 kilometers. Low mileage cars will be eligible if they are
serviced within 2 months of their anniversary date.
Claim type: CA364VM coverage expires 3 years (36 months) from the vehicles original in service date
or at 64,000 km (whichever occurs first).
Claim type: CA364VW coverage expires 3 years (36 months) from the vehicles original in service date
or at 64,000 km (whichever occurs first).
Claim type: CA496VM coverage expires 4 years (48 months) from the vehicles original in service date
or at 96,000 km (whichever occurs first).
Claim type: CA496VW coverage expires 4 years (48 months) from the vehicles original in service date
or at 96,000 km (whichever occurs first).
The maintenance schedule intervals are based on normal driving conditions and operation. Should an
owner request more frequent/additional maintenance services, the cost of these additional services is the
responsibility of the owner.
RETAILER RESPONSIBILITY
It is the servicing retailer’s responsibility to confirm vehicle eligibility for coverage and mileage
limitations before any service is performed. Not all claim types listed in this bulletin are applicable to
all vehicles.
The retailer must confirm the maintenance history on the vehicle to avoid duplication. This can be done
by checking the Warranty Vehicle Inquiry screen, the vehicle claim history, vehicle service records, or
the WARRANTY AND MAINTENANCE RECORDS INFORMATION booklet in the vehicle. After
each service, the servicing retailer must complete and stamp the appropriate service interval section in
the owner’s WARRANTY AND MAINTENANCE RECORDS INFORMATION booklet.
The Warranty Vehicle Inquiry screen will identify vehicles eligible for this program with the following
designation:
Message(s):
CA364VM
CA364VW
CA496VM
CA496VW
VPM 36 mth / 64K km Scheduled Maint. only (CA364VM)
VPM 36 mth / 64K km Scheduled Maint. + Wear (CA364VW)
VPM 48 mth / 96K km Scheduled Maint. only (CA496VM)
VPM 48 mth / 96K km Scheduled Maint. + Wear (CA496VW)
Volvo Prepaid Maintenance claim types will appear in the Warranty Application the day following the
contract entry date in the VPM Online Application.
Failure to properly verify a vehicle for each required service under the program by determining if the
service interval is open will result in claim denial.
Page 2 of 5
2019-08-21
Service Manager Bulletin 00-340
Note: Maintenance services under the VPM plan meet Volvo’s recommended maintenance service
requirements. Therefore, there should be no additional charges to the customer.
CLAIM REIMBURSEMENT & SUBMISSION PROCEDURES
Volvo Car Canada Limited will process claims for VPM through the Warranty Processing system. The
LONG FORM application will be utilized for all claims. The applicable claim types and operations are
provided below.
Claim type 01: Must be used when replacing wear items (brake pads, brake rotors or wiper blades)
during the adjustment period (months 1-12).
Claim Type CA364VM: Regularly scheduled service intervals from 16,000 - 64,000 kilometers within
months 1-36.
Claim Type CA364VW: Regularly scheduled service intervals from 16,000 - 64,000 kilometers within
months 1-36. Wear items within months 13-36 or up to 64,000 kilometers.
Claim Type CA496VM: Regularly scheduled service intervals from 16,000 - 96,000 kilometers within
months 1-48.
Claim Type CA496VW: Regularly scheduled service intervals from 16,000 - 96,000 kilometers within
months 1- 48. Wear items within months 13-48 or up to 96,000 kilometers.
CLAIM SUBMISSION
Scheduled Services 16,000 – 96,000 kilometers
Long Form Claim
Claim type: CA364VM, CA364VW, CA496VM, CA496VW
Cause Code: 98
Symptom Code: 1C
Refer to attached charts for specific ops and parts for each service interval.
Wear Items (Brake pads, brake rotors and windshield wiper blades)
Long Form Claim
Claim types: CA364VW or CA496VW
Cause Code: 98
Symptom Code: 1C
Only the following operation numbers can be submitted.
Wiper Blades – front (2): 36304-2
Wiper Blade – rear (1): 36351-2
Brake Pads – front (2): 51104-0
Brake Pads – rear (2): 51204
Brake Rotors- front (2): 51116-0
Brake Rotors- rear (2): 51216-0
Brake Pads & Rotors – front (2):51117-0
Brake Pads & Rotors – rear (2):51217-0
Labor Time: refer to the VSTG for labor reimbursement.
Part Numbers: refer to VIDA for applicable part numbers.
2019-08-21
Page 3 of 5
Service Manager Bulletin 00-340
LABOR & PARTS REIMBURSEMENT RATES
The retailer’s warranty labor rate, which is in effect on the date of the repair order, will be used to
calculate labor reimbursement.
Parts reimbursement: Will be at the normal warranty rates (except for any expandable items) which are
in effect on the date of the repair (no handling credit will apply).
Note: Not all claim types are applicable to all vehicles. It is imperative that the servicing retailer
confirms vehicle eligibility and claim types applicable before performing any service or repairs.
CA364VM, CA364VW, CA496VM & CA496VW
MODEL YEAR 2014 PARTS and MAINTENANCE SERVICE TIME INFORMATION
LONG FORM CLAIM SUBMISSION
PART #
QT Y
1275810
1
8692305
1
30750013
1
31372212
977751
1
888 99 51 6 or 8
8889953
6
8888889
1
PARTS INFORMATION
MODELS
DESCRIPTION
MAINT. SERVICE
OIL FILTER
OIL FILTER
OIL FILTER
OIL FILTER
W ASHER
Castrol Synthetic Oil*
Castrol 0W20 Oil*
$9 EXPENDABLES
Refer
to
VIDA
km
00
CA364VM, CA364VW, CA496VM & CA496VW
1C
98
OPERATION # Non CMA & SPA Vehicles
1 7 6 03
OPERATION #'s CMA & SPA Vehicles Only
32
MODELS
Refer
to
VIDA
MAINT. SERVICE
OIL FILTER
OIL FILTER
OIL FILTER
OIL FILTER
W ASHER
Castrol Synthetic Oil*
Castrol 0W20 Oil*
$9 EXPENDABLES
Cabin Air Filter
Cabin Air Filter
Cabin Air Filter
Cabin Air Filter
Cabin Air Filter
Cabin Air Filter
Cabin Air Filter
Cabin Air Filter
OPERATION #'s SPA Vehicles Only
Refer to VSTG for labor reimbursement
km
LONG FORM SUBMISSION
CLAIM TYPE
SYMPTOM CODE
CAUSE CODE
CA364VM, CA364VW, CA496VM & CA496VW
1C
98
1 76 0 7
17301
17302
17432
17481
PART #
QT Y
1275810
1
8692305
1
30750013
1
31372212
1
977751
1
88 8 99 5 1 6 o r 8
8889953
6
8888889
1
30630752
1
30630754
1
30780376
1
30780377
1
31449209
1
31390880
1
31407747
1
31407748
1
30745344
1
31370161
1
31400205
3
*Only Castrol Oil program retailers
can claim this part .
OPERATION # Non SPA Vehicles
Page 4 of 5
DESCRIPTION
00
,0
00
km
1275810
1
8692305
1
30750013
1
31372212
1
977751
1
8 88 9 95 1 6 o r 8
8889953
6
8888889
1
30630752
1
30630754
1
30780376
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TSB/Document ID: SMB00 340 2019-0
Replacement Service Bulletin Number:
MFR Communication Date: 2019-08-23
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
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