NHTSA ID Number: 10164851
Manufacturer Communication Number: SMB00 006 2019-0
TSB/Document Date: 2019-09-16
Summary
Software Installation Policy changes.
VOLVO
CAR
SERVICE AND PARTS BUSINESS
Service Manager Bulletin
TITLE:
Software Installation Policy
GROUP:
NO:
ISSUING DEPARTMENT:
CAR MARKET:
00
006
Customer Service
United States
REFERENCE BULLETINS:
CPI 24-2019, TJ32688 and TJ31543
Service Personnel:
Read and initial
SERVICE
MANAGER
SERVICE
WRITER
ISSUE DATE:
STATUS DATE:
2018-03-29
2019-08-06
WARRANTY
ADMINISTRATOR
Page 1 of 2
“Right first time in Time”
The following Software Installation Policy is effective with repairs dated August 1, 2019 and later. The
guidelines outlined below supersede any previously released Policy. Repairs performed after August 1,
2019 that do not follow the guidelines outlined will be rejected.
Volvo Car USA will no longer reimburse Labor Time for Service 2.0 Software. Service 2.0 Software
installation is no longer claimable.
It is strongly encourage that Service 2.0 still be offered to customers at each service maintenance visit at
no cost to the customer.
P5 & P6
SPA & CMA
PDS
Required within 10 days
of retail delivery
P3
Not claimable - included
as part of PDS payment
P2
N/A
Service 2.0
Each scheduled service maintenance
visit after retail delivery without a
customer concern
Not Claimable
Total Upgrade
Service visit after retail delivery
with customer concern and under
warranty
Claimable when addressing a
verified customer concern, after a
retail delivery, and software is a
reasonable repair.
PDS
To ensure the highest-quality experience to our customers, new vehicles must be delivered to the
customer with the latest PDS software. The installation of the software must be within five days of
the physical delivery to the customer. The PDS payment is subject to debit where it is found that the
software was not installed accordingly.
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2019 VOLVO CAR USA, LLC
Service Manager Bulletin 00-006
PDS software can be downloaded multiple times with the following constraints:
Maximum of 1 year from the assembly plant Factory complete date
And / or
Up to a maximum of 4 PDS downloads per vehicle
Incremental PDS software downloads are available at no charge to the retailer, but there will no
additional compensation for labor time.
For additional information, including the reimbursement procedures, refer to the model year-specific
Retail Car Delivery Process service manager bulletin, currently SMB17-2019 or SMB17-2020.
Total Upgrade
A total upgrade should only be completed when there is a service visit after a retail delivery with a
customer concern and under warranty. Please refer to CPI 24-2019 for detailed information on the claim
handling procedure.
P5 & P6 Vehicles Only
A configuration test as outlined in TJ31543 is required if the Total Upgrade remains visible in VIDA
after the upgrade is performed.
P3 Vehicles Only
Any remaining software visible in VIDA after the PDS Upgrade does not need to be downloaded
unless specified in a Quality Bulletin or PDS Plus Action. Refer to TJ32688.
Page 2 of 2
2019-08-06
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TSB/Document ID: SMB00 006 2019-0
Replacement Service Bulletin Number:
MFR Communication Date: 2019-08-12
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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