VOLVO CAR

SERVICE AND PARTS BUSINESS

Technical Journal
TITLE:

Traffic Data Inop/Traffic Information Not Available
REF NO:

ISSUING DEPARTMENT:

CAR MARKET:

TJ 35059.1.1

Technical Service

United States and Canada

PARTNER:

ISSUE DATE:

STATUS DATE:

3 US 7510 Volvo Car USA

2019-07-29

2019-08-05

FUNC DESC:

FUNC GROUP:

Media, navigation and
communication

3900

Page 1 of 2

“Right first time in Time”
Attachment
Vehicle Type
Type

Eng

Eng
Desc

Sales

Body

124
134
136
137
138
155
156
157

Gear

Steer

Model Year
2015-2016
2015-2017
2015-2016
2016-2017
2016-2017
2015-2017
2015-2017
2015-2017

Plant

Chassis range
-

Struc Week
Range
201420-201613
201420-201716
201420-201616
201524-201716
201521-201716
201420-201716
201420-201735
201450-201716

CSC Customer Symptom Codes
Code
7N
IC
IP
25

Description
Navigation/Other navigation problems
Navigation/Updates of information slow/does not work
Navigation/Error message on screen
Visual driver information/Traffic information: Does not work

VST Operation Number

Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2019 VOLVO CAR USA, LLC

Technical Journal 35059.1.1
DTC Diagnostic Trouble Codes
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
Text
DESCRIPTION:
PSIM - Personal Subscriber Identity Module
The customer may complain that traffic information is no longer shown in the vehicle navigation or a
message “Traffic information is not available for your area” is displayed on the traffic screen.
Traffic information for these vehicles was initially provided by SiriusXM Traffic & Weather.
MY2015.5-2017 vehicles were provided with a 4 year free trial period of this service from SiriusXM. It
is possible that the trial has expired. See options for traffic information under Service.
SERVICE:
First, retrieve the SiriusID from the vehicle Settings menu and have SiriusXM send a refresh signal down
to the vehicle to ensure that the receiver is synchronized with their systems. This can be done online:
https://care.siriusxm.com/retailrefresh_view.action
If the refresh has no effect, check if the vehicle has an active Traffic & Weather trial with SiriusXM by
contacting SiriusXM Listener Care and providing them with the vehicle’s Sirius ID:
SiriusXM Listener Care: 1-888-465-8528 or http://www.siriusxm.com/help/findsirius
If it is confirmed that the trial subscription has expired, the customer has the following options to restore
traffic information to the vehicle:
1.) The customer can contact SiriusXM and subscribe to their Traffic & Weather service. This is a
monthly/yearly paid subscription service.
2.) The customer can purchase the Real-Time Traffic Information (RTTI) accessory upgrade. This will
allow the vehicle to receive internet-based traffic information via the vehicle’s on-board modem/
internet connection. The traffic information service does not require the customer to have an active
data plan for the vehicle’s PSIM card. Installation instructions and additional information can be
found on the accessories website under Tech & Sounds for the vehicle model in question:
https://accessories.volvocars.com
Warranty Information
If the service trial for Traffic & Weather has expired, no parts/labor can be claimed under warranty.
VEHICLE REPORT:
Yes, please submit a TIE Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report” and sub concern area “Support Needed”, use function group 3900.
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2019-08-05