B6.7 CM2350 MY17-MY18 Product Improvement Calibration Campaign

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Warranty Field Campaign
Campaign Number:
c2191

Revision:

B6.7 CM2350 MY17-MY18 Product Improvement
Calibration Campaign

Released Date: 20-Aug2019
Expiration Date (U.S.
and Canada): 20-Aug2024
Expiration Date
(International): 20-Aug2024

Attention
• U.S. / Canadian Dealers
• U.S. / Canadian Distr./Branches and Div. Offices (Automotive)
If additional information is required, please contact your Cummins Warranty
Operations Group Leader.

Description
This field action authorizes certified repair locations to recalibrate the Engine Control
Module on certain B6.7 CM2350 engines with a product improvement calibration for
improved reliability of the Cummins Engine(s), if the engine meets the criteria listed
below.

Action
In order to qualify for repair under this field action, an engine:
1. Will be covered regardless of coverage status, and
2. must show as OPEN on QuickServe® Online for this field action.

Note : The ESN list is attached for reference.
After verifying that the engine meets the above requirements, perform the following
actions:

https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2021/c2191.html

9/3/2019

B6.7 CM2350 MY17-MY18 Product Improvement Calibration Campaign

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1. Use the ECM Calibration Revision History available on QuickServe® Online to
confirm the revision date of the calibration currently installed in the engine. If ECM
already contains the most recent calibration revision, DO NOT recalibrate the
engine, no further action is needed. File a claim for Admin and 17-902 Campaign
Check to close the eligibility of the engine.
2. If a previous revision is installed, download the latest calibration available on
QuickServe® Online. Recalibrate the ECM with calibration revisions released in July
2019 or later. Use the calibration revision history date to identify the latest calibration
revision available. Please refer to Procedure 019-032 in the appropriate Service
Manual.
3. Complete "Label Authorized Change," Cummins Part Number 5297400. Clearly print
or type "ECM Calibration Update" in the center box. Fill in the Campaign Number,
Distributor or Dealer Code and Date information. Peel off the backing material and
install the label on the engine valve cover near the engine data plate. There is a
clear protective cover on this label. Peel the backing off of this cover and push the
clear cover over the printed material. This will help protect the label during engine
operation. Label cost and appropriate SRT time can be claimed per Campaign
guidelines.
4. An "Emissions Campaign - Proof of Correction" form, Bulletin #4310621, must be
filled out and provided to the Customer. Inform the Customer to retain this certificate
as proof that the Emissions Campaign has been performed. This form may be
required as proof of an Emissions Campaign by the State of California, for vehicles
registered in that state, the next time the vehicle registration is renewed. The form
cost and appropriate SRT time can be claimed per the Campaign guidelines.

Note : Certified repair locations outside of California, who elect to perform
this campaign on engines installed in vehicles that are registered in the
state of California, are authorized to do so if they have the two items
noted above in their inventory. Please note that the Label, Authorized
Change and the Proof of Correction Form must be ordered through
standard parts processes. They are not available on QSOL.
5. File one claim for the listed parts and required labor associated with this repair.
Again, SRT 17-902 should ONLY be claimed if the unit DID NOT require calibration.

Material Disposition
Materials removed as a result of this field action must be scrapped.

https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2021/c2191.html

9/3/2019

B6.7 CM2350 MY17-MY18 Product Improvement Calibration Campaign

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Reimbursements
Parts
The following parts are covered under this field action:
Part Number

Quantity

Description

431062100

1

PROOF OF
CORRECTION OPTIONAL

529740000

1

LABEL - AUTHORIZED OPTIONAL

Note : SRTs to gain access that are required to complete the repair, that are
sufficiently explained in the claim narrative, may also be claimed on this action.
Note : SRTs listed are OPTIONAL. Select ONLY the appropriate SRTs for the
repair performed. Claim ONLY SRTs 19-0G5 and Admin if the unit DID require
an updated calibration. Only SRT 17-902 and Admin should be claimed if the
unit DID NOT require calibration.
Labor Using Applicable Access Code and Time
SRT Code

Description

00-90X

Administrative time

17-902

CAMPAIGN CHECK OPTIONAL

19-0G5

ENGINE CONTROL
MODULE CALIBRATION
CODE - TRANSFER
(CMI) - OPTIONAL

Time (hrs)

Travel
Travel is not covered under this field action. Towing is not covered under this field
action.

Other Claimables
Consumables are not covered under this field action.

Claim Instructions

https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2021/c2191.html

9/3/2019

B6.7 CM2350 MY17-MY18 Product Improvement Calibration Campaign

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For Cummins Dealers, claims for this Field Campaign must be filed via RAPIDSERVE™
Web (rsw.cummins.com). For information regarding RAPIDSERVE™ Web, please
reference the "Warranty" tab in QuickServe® Online. If there are additional questions,
please contact your local Cummins Distributor.

Claim Codes
Description

Code

Account Code:

65

Pay Code:

Distributor = X

Pay Code:

Dealer = D

Pay Code:

International = I

Failure Code:

WEQPE3

Attachments
Click here to see c2191_esn-list.xls
(/service/english/attachments/c2191_esn-list.xls)
Engine Family

Fuel System

ISBe4 (6 Cylinder) QSB6.7 ISB ISDe,
ISD4.5, ISD6.7 ISBe, ISB4.5, ISB6.7
Design Application
Automotive

Market Application
Automotive

Last Modified: 20-Aug-2019

https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2021/c2191.html

9/3/2019