NHTSA ID Number: 10164707
Manufacturer Communication Number: SPL-30-1299
TSB/Document Date: 2019-09-16
Summary
DBS Superleggera - Essential Aftersales Launch Information
ASTON MARTIN
CLIENT SERVICES
SERVICE POLICY LETTER
Reference number:
SPL-30-1299
Issued: 16 August, 2019
Subject:
DBS Superleggera Volante - Essential Aftersales Launch Information
Applicable to:
All Dealers
Distribute to:
After Sales Manager
Executive Manager
Service Manager
Sales Manager
Warranty Staff
Technician(s)
Parts Staff
Dear Colleagues,
Deliveries of DBS Superleggera Volante have now started. We would like to give you all the important information about
related After Sales elements:
• Tools and Equipment
• Maintenance and Support Documentation
• Technical Support, ePDI, ePDR and Warranty
Unique Tools and Equipment
The mandatory requirements for the repair and maintenance of DBS Superleggera Volante follow:
Special Tools
There a no new unique Special Tools for DBS Superleggera Volante.
Folding Roof Support (43-28490)
Support for the convertible roof.
Tonneau Cover Service Support (43-28493)
Support for the tonneau cover hinges.
Vehicle Protection Kit (43-28469)
The standard DB11 vehicle protection kit is applicable to DBS Superleggera Volante.
Vehicle Interior Protection Kit (43-28470)
The standard DB11 interior protection kit is applicable to DBS Superleggera Volante.
16 August, 2019
Page 1 of 2
SERVICE POLICY LETTER
SPL-30-1299
Maintenance and Support Documentation
Workshop Manual and Repair Operation Times
The Workshop Manual procedures for DBS Superleggera Volante will be in the DBS Superleggera Workshop Manual.
Electrical Information Manual
The 3D System Views, 3D Component Locations, (PDF) Network and Wiring Diagrams for DBS Superleggera Volante will
be added to DBS Superleggera Electrical Information in Technical Hub.
Module Software Procedures (MSP)
The 3D MSP Manual is available for DBS Superleggera Volante. This can be found in Workshop Information in Technical
Hub. We recommend that you refer to the User Guide before you use the 3D MSP Manual.
The Parts Manual
The Parts manual for DBS Superleggera will be updated to include Volante content.
AMDS 2.0
AMDS 2.0 has support for DBS Superleggera Volante.
Maintenance Sheet
The maintenance sheet for DBS Superleggera Volante is available in Technical Hub.
Technical Support, ePDI, ePDR and Warranty
Technical Support
If you need technical support for DBS Superleggera Volante, please refer to SpotLight and refer your session to AMtech
help.
ePDR
The ePDR system is Aston Martin’s primary early warning system. It lets us identify new technical problems quickly. Please
tell your Aston Martin technicians to send an EPDR in less than 24 hours of finding a problem with a vehicle during its life.
EPDRs must include the problem, root cause and a solution and include a photo of the problem.
Warranty Claim Submissions
Send all Warranty claims for zero-month warranty or PDI repairs in less than 24 hours so that we can catch all “Emerging
Issue” (EI) trends. Please submit all Warranty claims through DCS classic in the usual way.
If you have any questions about this Policy Letter, please speak to Client Services - Technical on Tel: +44 (0) 1926
644720.
Thank you for your continued support.
Yours faithfully
John Cranfield
Senior Manager – Client Technical Services
16 August, 2019
Page 2 of 2
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TSB/Document ID: SPL-30-1299
Replacement Service Bulletin Number:
MFR Communication Date: 2019-08-16
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
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