NHTSA ID Number: 10164670
Manufacturer Communication Number: A18-123
TSB/Document Date: 2019-09-11
Summary
Service Bulletin - The Bluetooth HandsFreeLink (HFL) system freezes after a phone call, and the stored voice tags are missing when the ignition is turned to ON.
Service Bulletin
18-123
September 6, 2019
Version 2
2017 Ridgeline: Bluetooth® HandsFreeLink® Will Freeze After Calls
and Voice Tags Are Missing at Startup
Supersedes 18-123, dated November 6, 2018, to revise the information highlighted in yellow.
AFFECTED VEHICLES
Year
Model
VIN Range
2017
Ridgeline
RT, RTS, RTL, Sport
ALL
REVISION SUMMARY
•
Under AFFECTED VEHICLES, information was updated.
SYMPTOM
The Bluetooth ® HandsFreeLink ® (HFL) system freezes after a phone call, and the stored voice tags are missing when
the ignition is turned to ON.
POSSIBLE CAUSES
Some audio units are not updated to the latest software version.
CORRECTIVE ACTION
Update the audio unit software.
WARRANTY CLAIM INFORMATION
The normal warranty applies.
Operation
Number
Description
Flat Rate
Time
Defect
Code
Symptom
Code
Template
ID
Failed Part Number
0100A1
Update the audio unit
software.
0.3 hr
03214
03217
A18123A
39171-T6Z-A01
Skill Level: Repair Technician
CUSTOMER INFORMATION:The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and
training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume
this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an
authorized Honda
automobile dealer.
©
2019 American Honda Motor Co., Inc. — All Rights Reserved
Page 1 of 5
REPAIR PROCEDURE
NOTE
Before updating the software, write down the customer's audio unit presets.
1. From your computer's desktop, open Honda Firmware Downloader. Refer to this job aid Honda Firmware
Downloader for additional information. Make sure that the USB flash drive is empty and formatted to FAT 32.
2. Enter the VIN. This is important as the software can be different depending on the trim level. Enter the service
bulletin number, then select the download icon when the correct software is found.
3. Once the download is complete, return to the vehicle.
4. Verify the software version.
NOTE
If at any time during the update process a TIMEOUT err or UNDEFINE err message appears, check the USB drive
tool for damage, or use a different one.
5. Turn the ignition to ON.
Page 2 of 5
6. With the audio unit turned off, press the buttons in sequential order as shown.
This will let you view the Version display screen and verify the candidate software version is up-to-date.
If the software versions do not match the ones listed in the table below, do not update the audio unit because you
can damage it.
Software Details
Valid Software Version
System ucom
3103
HMI ucom
3103
DSP ucom
11220104
Bluetooth module
HW02-SW03.29.01
7. Exit the Version display screen by pushing the Vol/Power button.
NOTE
During the update procedure, run the engine so the battery does not drain.
8. Set Audio Source to USB mode by pressing the MEDIA button.
Page 3 of 5
9. Update the audio unit software by plugging in the USB drive into the USB port. The audio unit will automatically
detect the USB drive tool and start the update process.
NOTES
•
Never disconnect the battery, turn the ignition to OFF, disconnect the USB drive tool, or press the BACK button
while the update is in progress.
•
The screen will go black and the buttons will begin blinking. The blinking will speed up every 10% of progress.
•
Complete SW Ver; You will hear a long beep, then the Honda logo will appear, and the audio unit will turn off
when the software update is complete.
Page 4 of 5
SOFTWARE UPDATE CONFIRMATION PROCEDURE
1. With the audio unit turned off, press the buttons in sequential order as shown.
This will let you view the Version display screen and verify the software version was updated.
Software Details
Updated Software Version
System ucom
3203
HMI ucom
3103
DSP ucom
11220104
Bluetooth module
HW02-SW03.29.01
2. Press the VOL/Power button to exit the Version display screen.
3. Remove the USB drive tool.
4. Press and hold the VOL/Power button to sync the security code.
5. Set the clock to the correct time by selecting MENU > Adjust Clock.
6. Once the procedure is complete, restore customer audio unit presets, and have the service advisor tell the customer
that any previously paired phones must be paired again.
END
Page 5 of 5
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TSB/Document ID: A18-123
Replacement Service Bulletin Number:
MFR Communication Date: 2019-09-06
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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