QUALITY ACTION
CAMPAIGN BULLETIN
VCR Engine Inspection
Reference: PC706
Date: August 2, 2019
Attention: Retailer Principal, Sales, Parts and Service Managers

UPDATE August 2, 2018
Please discard earlier versions of this bulletin.
The announcement from July 12, 2018 has been revised to include:
 11 VINs have been added to the population
Affected Models/Years:

Affected
Population:

Retailer
Inventory:

SERVICE COMM
Activation date:

Stop Sale
In Effect

NA

335

July 3, 2019*

YES

MY2019 QX50 (J55)

*11 Newly added VINs will be active in Service Comm on August 2, 2019
***** Retailer Announcement *****
INFINITI is conducting a quality action on 335 specific 2019 QX50 (J55) vehicles (which were previously
placed on temporary Quality Assurance (QA) Hold under PC706), to remove and inspect the lower
engine oil pan.
Affected vehicles are subject to stop sale and are either currently in retailer inventory or assigned and in
transit to the retailer.
***** What Retailers Should Do *****
PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS:
1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service
History – Open Campaign I.D. PC706
 New vehicles in retailer inventory can also be identified by using DBS (Sales-> Vehicle
Inventory, and filter by Open Campaign).
 Refer to IPSB 15-286 for additional information
 Some vehicles may still be in transit. Please continue to check newly arriving inventory for QA
Hold applicability.
2. Please do not drive, sell, or trade the specific 2019 QX50 vehicles in Retailer Inventory subject to this
Quality Action.
3. Use the attached procedure to inspect the vehicle.
 If no gold colored debris is found in the lower engine oil pan, reseal the oil pan per the
Electronic Service Manual (ESM).
 File a claim for the inspection, and release the vehicle for sale

PC706 | REVISION 1



If gold colored debris is found in the lower engine oil pan, provide the requested information in
an email to nnafqasupport@nissan-usa.com and HOLD the vehicle.
 Do not file a claim
INFINITI Field Quality will review the E-mail submissions within two (2) business days of
receipt and provide further instruction.

***** Retailer Responsibility *****
It is the retailer’s responsibility to check Service Comm or DBS National Service History – Open
Campaign using the appropriate campaign I.D for the inspection status on each affected vehicle currently
in new vehicle inventory.
Thank you for your prompt attention to this matter.
Revision History:
Date

Announcement

July 12, 2019

Original

August 2, 2019

REVISION 1

Purpose
Launch Quality Action; supersedes Quality Hold under same
campaign ID (PC706) launched July 3, 2019
Population Updated (11 VINs added to original population)

***** Inspection procedure begins on next page *****

PC706 | REVISION 1

PC706 - 2019
QX50 VCR ENGINE INSPECTION

SERVICE PROCEDURE:
1. Place the vehicle on a lift.

Front under
cover

2. Remove the front under cover.
(Figure 1)
 Remove the front under cover clips
 Remove the front under cover

Figure 1

3. Drain the engine oil.
NOTE: Do NOT remove the engine oil filter.

1/5

4. Remove the engine oil pan.


Remove the (13) bolts from the oil
pan (Figure 2)



Separate lower engine oil pan from
the upper engine oil pan using
(J-37228) (Figure 3)

Figure 2

CAUTION:
 Do not damage the mating
surfaces.
 Do not insert screwdriver, this will
damage the mating surfaces.

NOTE: Tap (1) Tool to insert it and
then slide (2) it by tapping on the side
of the Tool as shown.

J-37228
Figure 3

2/5

5. Inspect the lower engine oil pan for gold colored debris.
 Any amount of gold colored debris in engine oil pan is NG (Figure 4)
 No debris or black and silver debris in the engine oil pan for this inspection is
considered OK (Figure 5)
-If found to be NG continue to Step 7-

Figure 4-NG

-If found to be OK continue to Step 6-

Figure 5-OK

3/5

6. If OK condition, reinstall the engine oil pan per the ESM.
ENGINE>ENGINE MECHANICAL>KR20DDET>REMOVAL AND INSTALLATION>OIL
PAN (LOWER)>REMOVAL AND INSTALLATION
CAUTION:


Be careful not to damage the mating surface.



Since factory default liquid gasket has better adhesion than
conventional one, do not pick the area forcibly with a screw driver.



Do not scratch or damage the mating surface when cleaning off old
liquid gasket.



The components must be installed within 5 minutes of the liquid
gasket application.



Do not re-tighten bolts after 5 minutes have elapsed.



Then allow 30 minutes for the liquid gasket to set before adding oil
to the engine.



Do not reuse drain plug washer.

7. If NG condition, provide a video to FQA using the information below and HOLD the
vehicle until further notice.
 Take a short video starting at the lower engine oil pan to show debris and move
to the VIN certification label
 Video needs to be less than 8mb in size
 Email video to nnafqasupport@nissan-usa.com
o Make sure to include the below information:
o E-Mail Subject Line: PC706 QX50 VCR Engine inspection
o Dealer Name:
o Dealer Code:
o Dealer Address:
o VIN:
o Contact Person Name:
o Contact Person Phone Number:

PARTS INFORMATION: (Inspection only)
Description

Part #

Quantity

WASHER - DRAIN

11026-JA00A

1

THREEBOND 1217H GASKET

999MP-1217HP

1

GENUINE NISSAN MOTOR
OIL ESTER 5W-30 SN

999MP-5W30EP

4/5

5

CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PC706
Claim Type:
PNC:
Symptom:
Diagnosis:
Description:

Inspect lower engine oil pan

CM
PC706
ZZ
99

Op
Codes
PC7060

5/5

Flat
Rate
Time
0.7 Hr

Parts
Required
on claim
YES

Expense
Code
Required
NO