David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

August 26, 2019

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 14M01 – Supplement #7
Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles Equipped with a
DPS6 Automatic Transmission
Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension

REF :

Technical Service Bulletin (TSB) 16-0109 – DPS6 Automatic Transmission Excessive Transmission Clutch Shudder and/or Transmission Fluid Leak

New! REASON FOR THIS SUPPLEMENT
Vehicles Covered By This Program: Vehicles have been added to this program.
New! PROGRAM TERMS
This program extends the coverage of the DPS6 Transmission input shaft seals, clutch and
transmission software calibration to seven (7) years of service or 100,000 miles from the warranty start
date of the vehicle, whichever occurs first. If a vehicle has already exceeded the mileage limits, this
coverage will last through January 31, 2015. Coverage is automatically transferred to subsequent
owners. For vehicles built June 6, 2013 through July 8, 2013 that have already exceeded time or
mileage limits, coverage will last through February 29, 2020.
NOTE: This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle
Limited Warranty Powertrain coverage. Repairs for vehicles covered by New Vehicle Limited Warranty
Powertrain coverage should be claimed using the Labor Operation Codes provided in TSB 16-0109.
New! VEHICLES COVERED BY THIS PROGRAM
Vehicle
Model Year
Assembly Plant

Build Dates

Fiesta

2011-2014

Cuautitlan

November 3, 2009 through July 8, 2013

Focus

2012-2014

Michigan

August 1, 2010 through July 8, 2013

Affected vehicles are identified in OASIS.
REASON FOR PROVIDING ADDITIONAL COVERAGE
Some of the affected vehicles may exhibit excessive transmission clutch shudder during light
acceleration. These issues may be due to fluid contamination of the clutch caused by leaking input
shaft seals. Vehicles may or may not exhibit transmission fluid leaking from the clutch housing.
SERVICE ACTION
If an affected vehicle exhibits this condition and is beyond New Vehicle Limited Warranty Powertrain
coverage, dealers are to perform diagnosis and repairs consistent with TSB 16-0109. This service must
be performed at no charge to the vehicle owner.
NOTE: If 15B22 is open in OASIS, dealers should complete 15B22 prior to performing 14M01.

 Copyright 2019 Ford Motor Company

New! OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters were mailed beginning the week of July 29, 2014. Dealers should repair any affected
vehicles that exhibit excessive transmission clutch shudder during light acceleration, or transmission
fluid leaking from the clutch housing, whether or not the customer has received a letter. For vehicles
built June 6, 2013 through July 8, 2013, owner letters will be mailed beginning the week of September
16, 2019.
ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Attachment IV:
(Removed)
Attachment V:
DPS6 TSB/FSA Warranty Coverage Summary
Attachment VI:
Claiming Instructions for Parts Delay Greater than 30 Days
Owner Notification Letter with Attachment of Normal Operation of DPS6
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed
under the SSSC tab.
Sincerely,

David J. Johnson

 Copyright 2019 Ford Motor Company

ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 14M01 – Supplement #7
Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension
New! OASIS ACTIVATED?
Yes, OASIS was activated on July 21, 2014. For vehicles built June 6, 2013 through July 8, 2013,
OASIS will be activated August 26, 2019.
FSA VIN LIST ACTIVATED?
FSA VIN list will not be activated for this service action.
STOCK VEHICLES
Do not perform this program unless the affected vehicle exhibits the covered condition.
SOLD VEHICLES
Owners of affected vehicles will be directed to dealers only if the vehicle exhibits the covered condition.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are not eligible for this service action.
New! OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer expires
January 31, 2015. For vehicles built June 6, 2013 through July 8, 2013, this refund offer will
expire February 29, 2020.
• Refunds will only be provided for the parts and labor cost associated with repairs to the clutch,
transmission input shaft seals, or calibration updates to the transmission software.
RENTAL VEHICLES
Dealers are pre-approved for up to 10 days for a comparable rental vehicle. Follow Extended Service
Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at
the dealership for part replacement. Prior approval for more than 10 rental days is required from the
SSSC via the SSSC Web Contact Site.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for
FSA’s / Related Damage.
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.

 Copyright 2019 Ford Motor Company

ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 14M01 – Supplement #7
Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension
New! CLAIMS PREPARATION AND SUBMISSION
NOTE: An IDS-generated repair validation code (RVC) is required for clutch replacement.
• PROGRAM TERMS: This program extends the coverage of the Automatic Transmission
software calibration, clutch, and transmission input shaft seals to seven (7) years of service or
100,000 miles from the warranty start date of the vehicle, whichever occurs first. If a vehicle has
already exceeded the mileage limits, this coverage will last through January 31, 2015. For
vehicles built June 6, 2013 through July 8, 2013 that have already exceeded time or mileage
limits, coverage will last through February 29, 2020.
• Note: This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle
Limited Warranty. Repairs for vehicles covered by New Vehicle Limited Warranty should be
claimed using the Labor Operation Codes provided in TSB 16-0109.
o Service Part Warranty (SPW) and/or Ford/Lincoln Loyalty Plans (ESP) eligible vehicles –
Claim repairs to FSA 14M01 if vehicle is still within time and mileage limits.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution
(OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
(14M01) is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
- Program Code: 14M01
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
• Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar
amounts. Enter the total amount of the rental expense under Miscellaneous Expense code
RENTAL.
• Refunds: Submit refunds on a separate repair line.
- Program Code: 14M01
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
• Parts Delay Greater than 30 Days: Refer to Attachment VI - Claiming Instructions.
NOTE: Some vehicles covered by 14M01 may also be eligible for coverage by 14M02 (Transmission
Control Module Extended Warranty Coverage) and/or 15B22 (Transmission Control Module
Reprogramming for Overt TCM Failure Warning). Always consult OASIS to determine repairs and
coverages that apply.
 Copyright 2019 Ford Motor Company

ATTACHMENT II
Page 1 of 3

Customer Satisfaction Program 14M01 – Supplement #7
Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension

LABOR ALLOWANCES
Labor allowances are consistent with TSB 16-0109. Repairs for vehicles covered by New Vehicle
Limited Warranty should be claimed using the Labor Operation Codes provided in TSB 16-0109.
Labor
Operation

Description

Vehicle
Application

Labor Time

Labor to be claimed at initial diagnosis
Perform pinpoint test per WSM procedure and
perform TCM adaptive learn – Clutch shudder
within expected limits
(Do not use with any other labor operations)
Perform pinpoint test per WSM procedure –
Clutch shudder outside expected limits
(Enter RVC when submitting claim)

14M01A

2012-2014MY
Focus and
2011-2014MY
Fiesta

0.6 Hours

14M01B

2012-2014MY
Focus and
2011-2014MY
Fiesta

0.6 Hours

Labor to be claimed during repairs
Replace clutch. Includes reprograming the
PCM/TCM, TCM adaptive learning and post
road test
(Enter RVC when submitting claim)
Replace clutch and input shaft seals. Includes
reprograming the PCM/TCM, TCM adaptive
learning and post road test
(Enter RVC when submitting claim)

14M01C

14M01D

2012-2014MY
Focus

5.2 Hours

2011-2014MY
Fiesta

4.7 Hours

2012-2014MY
Focus

5.7 Hours

2011-2014MY
Fiesta

5.1 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION
Seal Kits (Order per Application)
Order
Quantity

Part Number

Description

EV6Z-7052-C

Focus seal kit (contains all required seals and hardware to
complete the repair – see page 3 of 3 for kit contents)

1

EV6Z-7052-D

Fiesta seal kit (contains all required seals and hardware to
complete the repair – see page 3 of 3 for kit contents)

1

 Copyright 2019 Ford Motor Company

ATTACHMENT II
Page 2 of 3

Customer Satisfaction Program 14M01 – Supplement #7
Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension
PARTS REQUIREMENTS / ORDERING INFORMATION (CONTINUED)
Clutch Assembly (Order per Application)

Order
Quantity

Part Number

Description

F1FZ-7B546-B

Dual clutch assembly kit – all Focus vehicles

1

FA6Z-7B546-B

Dual clutch assembly kit – Fiesta vehicles built on or before
1/12/2011

1

FA6Z-7B546-A

Dual clutch assembly kit – Fiesta vehicles built on or after
1/13/2011

1

AE8Z-7007-A

Engine to transaxle separator plate –1.6L engines (Fiesta)

1

Other Supplies
Order
Quantity

Part Number

Motorcraft and Other Supplies

XT-11-QDC

Motorcraft® dual clutch transmission fluid

PM-4-A

Motorcraft® metal brake parts cleaner