Daimler Trucks North America

WARRANTY POLICY LETTER
No.

WP19-011

Release

08/19/2019

Effective

08/19/2019

Subject

Detroit Parts Return Changes

 Summary

WARRANTY DEPARTMENT

For questions, comments, or to submit an inquiry, go to:
DTNAConnect > My Applications > WSC

6121 N Cutter Circle, Suite A
Portland, Oregon 97217-4090

Please distribute to:
Dealer Principal, Warranty Manager, Service
Manager, Parts Manager, Sales Manager

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Freightliner Dealers
Western Star Dealers
FCCC Dealers
Thomas Built Bus Dealers
Direct Warranty Customers
Export
DDC Distributors
Sales Terms (DTR)
Used Product (DTR)
Travel Centers of America/Petro:Lube

Detroit powertrain component parts return policies remain the same but this letter
supersedes Warranty Letter 16-023R by updating shipping procedures.
To improve how to ship parts to the Detroit Reman Consolidation Centers (also known as FCRC),
DTNA’s Warranty and Core Management Departments recently conducted a process review. As a
result, policies aligned and effective immediately, the service network must refer to Core
Management Department documentation and guidelines when preparing and returning:
• Detroit powertrain components for Warranty-related inspection
• Any part with core value

 LTL Shipments

There is a 1,000 lb minimum requirement for less than truck load (LTL) shipments. Accumulate
Detroit powertrain components for Warranty-related inspection with any core parts to reach the
weight minimum. When 1,000 lbs has been met, use one (1) bill of lading (BOL) and divide
material onto separate skids per Core Management Department guidelines.
Detroit powertrain components to be returned for Warranty-related inspection have a Return
parts disposition in OWL and display on the Failed Parts to Ship Recap Report.

 Under 150 Lbs

For Detroit powertrain components on the Failed Parts to Ship Recap Report, the UPS small
parcel account number, E49591, remains active for shipments under 150 lbs. This account
number should only be used when Warranty-related material must be returned but the 1,000 lb
LTL weight requirement cannot be met within OWL’s required timeline.

 Core Resources

All Core Management Department documentation, guidelines, and training material can be
accessed via DTNAConnect > Core Management. For questions, contact the Core Management
Department by email at [email protected], by phone at 866-843-6049, or create a POST ticket.

 Warranty Manual
Revision

Content that should be obtained from Core Management Department documentation (e.g.,
packing, routing, etc.) will be removed from the following section of the Warranty Manual:
• Handling and Shipping of Failed Material > Powertrain Components – Shipping to a Detroit
Reman Consolidation Center
Access the Warranty Manual at DTNAConnect > Warranty Lit > Other Warranty Documents >
Manual.

WARRANTY POLICY LETTER
Verify latest version online; access Warranty Policy Letters at DTNAConnect > Warranty Lit > Warranty Letters for 6 months after effective date.
DISCLAIMER: The information contained in this letter supersedes and supplements any related policies and procedures in the Warranty Manual and/or
previously released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein.
Warranty Policy Letter
Copyright © Daimler Trucks North America LLC. All rights reserved.
No.: WP19-011
1 of 1
Daimler Trucks North America LLC is a Daimler company.
Revised: 8/16/19