NHTSA ID Number: 10164415
Manufacturer Communication Number: 15-234-18R
TSB/Document Date: 2019-09-05
Summary
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet.
Impreza
6.5 Inch Display
Audio System
Mid Level
Premium Model Vehicle
Six (6) Speakers
Impreza
6.5 Inch Display
Audio System
Base Level
Base Model Vehicle
Four (4) Speakers
Impreza
8 Inch Display
Audio System
Mid Level
Sport & Limited Model
Vehicles
Six (6) Speaker App.
Continued...
Bulletin Number: 15-234-18R; Revised 08/23/19
Page 10 of 18
DESCRIPTION &
APPICABILITY
ILLUSTRATION
Impreza
8 Inch Display
Audio System
Mid Level
Sport Model Vehicle
w/Harman Kardon Amp.
MANUFACTURER
PART NUMBER
Harman
86201FL68A
Harman
86271FL65A
Harman
86431AL60A
Harman
86431AL62A
Harman
86431AL63A
Six (6) Speakers
Impreza
8 Inch Display
Audio/Navigation System
High Level
Limited Model Vehicle
w/Harman Kardon Amp.
Six (6) Speakers
Legacy/Outback
6.5 Inch Display
Audio System
Base Level
Base Model Vehicles
Four (4) Speakers
Legacy/Outback
8 Inch Display
Audio System
Mid Level
Premium & Sport Model
Vehicles
Six (6) Speakers
Legacy/Outback
8 Inch Display
Audio System
Mid Level
Limited Model Vehicles
w/Harman Kardon Amp.
Twelve (12) Speakers
Continued...
Bulletin Number: 15-234-18R; Revised 08/23/19
Page 11 of 18
DESCRIPTION &
APPICABILITY
ILLUSTRATION
Legacy/Outback
8 Inch Display
Audio/Navigation System
High Level
Premium & Sport Model
Vehicles
MANUFACTURER
PART NUMBER
Harman
86471AL67A
Harman
86471AL68A
Harman
86431VA600
Harman
86431VA620
Harman
86431VA630
Six (6) Speakers
Legacy/Outback
8 Inch Display
Audio/Navigation System
High Level
Limited & Touring Model
Vehicles w/Harman
Kardon Amplifier
Twelve (12) Speakers
WRX
6.5 Inch Display
Audio System
Base Level
Base Model Vehicle
Six (6) Speakers
WRX/STi
7 Inch Display
Audio System
Mid Level
Premium & Limited WRX
Models / Base STI
Model
Six (6) Speakers
WRX
7 Inch Display
Audio System
Mid Level
Limited Model Vehicle
Nine (9) Speakers
Continued...
Bulletin Number: 15-234-18R; Revised 08/23/19
Page 12 of 18
DESCRIPTION &
APPICABILITY
ILLUSTRATION
WRX/STI
7 Inch Display
Audio/Navigation System
High Level
Limited Model Vehicles
w/Harman Kardon Amp.
MANUFACTURER
PART NUMBER
Harman
86431VA700
Nine (9) Speakers
POWER AMPLIFIER EXCHANGE NUMBER EXAMPLE:
Harman Kardon (United Radio) Exchange Number Example...... Orders placed prior to 7/9/19
R.A. Number 9MW741 (1 digit 2 letters 3 digits)
Harman Kardon (United Radio) Exchange Number Example…...Orders placed after 7/9/19
MCO # 1234567890 (Ten Digits – All Numbers)
POWER AMPLIFIER SERVICE CENTER CONTACT INFORMATION AND HOURS OF
OPERATION
Harmon Kardon (United Radio)
1-800-448-0944
8am-8pm Eastern Time
Harman Kardon exchange requests are processed by United Radio. The United Radio Service
Center is open from 8am – 8pm Eastern Time at 1-800-448-0944.
Exchange units are ordered online using the link found in Subarunet/ Service Operations &
Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com)
Ordering Instructions
Continued...
Bulletin Number: 15-234-18R; Revised 08/23/19
Page 13 of 18
VEHICLE APPLICATIONS – POWER AMPLIFIER
ILLUSTRATION
DESCRIPTION
MANUFACTURER
PART NUMBER
Ascent
Power Amplifier
Assy.
Harman Kardon
86221XC01A
Crosstrek
Power Amplifier
Assy.
Harman Kardon
86221FL011
Crosstrek
Power Amplifier
Assy.
Harman Kardon
86221FL012
Forester
Power Amplifier
Assy.
Harman Kardon
86221SJ000
Forester
Power Amplifier
Assy.
Harman Kardon
86221SJ010
Impreza
Power Amplifier
Assy.
Harman Kardon
86221FL00B
Continued...
Bulletin Number: 15-234-18R; Revised 08/23/19
Page 14 of 18
Impreza
Power Amplifier
Assy.
Harman Kardon
86221FL01B
Legacy/Outback
Power Amplifier
Assy.
Harman Kardon
86221AL01C
WRX
Power Amplifier
Assy.
Harman Kardon
86221VA050
AUDIO/NAVIGATION & POWER AMPLIFIER COMPONENT OUT-OF-WARRANTY
EXCHANGE / REPAIR PROGRAM
Vehicles outside the terms of the New Car Basic or Parts Warranties may utilize the Audio
Exchange/Repair Program which is to be referenced as an “Out-of Warranty Exchange Program”.
Subaru
Added Security Gold Plus customers are entitled to this “out-of-warranty” exchange
program when the failure meets the terms of the Agreement.
The out-of-warranty exchange program is intended to enhance customer satisfaction by
providing a prompt exchange with a quality factory serviced audio unit which has been
refurbished to the highest standards.
All out-of-warranty orders will be subject to Supplier availability. In case of low stock, “inwarranty” orders will take priority over “out-of-warranty” orders. In general, this program is for
internal failures and does not include exchanges for damage (spilled liquid, scratches, etc.) Speak
with the Audio/Navi. Supplier to determine exchange eligibility.
Continued...
Bulletin Number: 15-234-18R; Revised 08/23/19
Page 15 of 18
Out of Warranty Exchange Program procedures are outlined below. Please have the following
information available when contacting the Service Center.
Retailer Code
Retailer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Face Plate ID Number (Clarion and Fujitsu Ten only)
Subaru Part Number
Customer Complaint
Customer Last Name
Clarion 1-800-347-8933
•
Exchange cores will be shipped UPS Ground within 72 hours.
•
Clarion offers a 1 year manufacturer’s warranty on these exchange units.
•
Clarion will invoice the retailer for the cost of the exchange unit.
•
Shipping charges for return of the core is the responsibility of the retailer.
•
Cores must be returned to Clarion within 30 days
•
Delinquent cores will be invoiced to SOA who in turn will issue a debit to the retailer.
•
There will be a restocking fee of 20% for all unused returned cores. Retailers will be
invoiced by Clarion and are to make payment directly to Clarion for this fee.
Panasonic 1-800-228-0473
•
Exchange cores will be shipped UPS Ground within 72 hours
•
Panasonic offers a 1 year manufacturer’s warranty on these exchange units.
•
Retailers will be invoiced by Panasonic for the cost of the exchange unit
•
Payments are to be made directly to Panasonic
•
Shipping charges for return of the core is the responsibility of the retailer
•
Cores must be returned to Panasonic within 30 days
Kenwood 1-626-333-2435
NOTE: Kenwood does offer an “Out of Warranty” replacement program for some of their units.
Please refer to the Kenwood Exchange Request Diagnostic Checklist under the category of
Dealer Cost found in Subarunet/Service/Forms.
Continued...
Bulletin Number: 15-234-18R; Revised 08/23/19
Page 16 of 18
•
The Kenwood Service Center should be contacted preferably through the Kenwood
Exchange Request Diagnostic Checklist for the available unit.
○○ Those units which are not available as an exchange may be repaired by Kenwood. The
instructions to proceed with the repair process are noted below.
○○ The retailer places the repair request with the Kenwood Service Center and pays a
minimum analysis and shipping fee.
○○ The retailer removes the unit from the vehicle and sends it to the Kenwood Service
Center for repair.
○○ The Kenwood Service Center analyzes the unit and informs the dealer of additional
repair costs. Repair costs will vary depending on the condition of the unit.
○○ If the customer does not agree to additional costs, the unit is returned to the retailer “as
is” with no additional charges.
○○ If the customer agrees to the repair, Kenwood invoices the retailer and payments are to
be made by the retailer directly to Kenwood.
○○ The Kenwood Service Center repairs the unit and returns it to the retailer.
Denso Ten 1-800-237-5413
•
Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
•
Denso Ten offers a 1 yr. manufacturer’s warranty on these exchange units
•
Denso Ten will invoice the retailer for the cost of the exchange unit
•
Shipping charges for return of the core is the responsibility of the retailer
•
Cores must be returned to Denso Ten within 30 days
•
Delinquent cores will be invoiced to SOA who in turn will debit the retailer
•
There will be a restocking fee of 20% for all unused returned cores.
•
Retailers will be invoiced by Denso Ten and are to make payment directly to Denso Ten for
this fee.
Myron and Davis 1-866-435-6789
•
Exchange cores will be shipped via UPS Ground, 2nd Day or Next Day as per the request of
the Retailer.
•
Myron & Davis offers a 1 yr. manufacturer’s warranty on these exchange units
•
Myron & Davis will invoice the dealer for the cost of the exchange unit
•
Core returns are not required. Parts must be scrapped according to the parts retention
policy.
•
Unused cores may be returned within 60 days for which there will be no restock fee.
Unused cores returned after 60 days will be charged a 25% restock fee.
•
Retailers will be invoiced by Myron & Davis and are to make payment directly to Myron
& Davis for this fee.
Continued...
Bulletin Number: 15-234-18R; Revised 08/23/19
Page 17 of 18
Harman (United Radio) ….. Audio/Navigation ….. 1-800-448-0944
•
Harman exchange requests are processed by United Radio.
•
Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
•
Harman offers a 1 yr. manufacturer’s warranty on these exchange units
•
Harman will invoice the retailer for the cost of the exchange unit
•
Shipping charges for return of the core is the responsibility of the retailer
•
Cores must be returned to Harman (United Radio) within 30 days
•
Delinquent cores will be invoiced to SOA who in turn will debit the retailer
•
There will be a restocking fee of 20% for all unused returned cores. Retailers will be
invoiced by Harman (United Radio) and are to make payment directly to Harman (United
Radio) for this fee.
Harman Kardon (United Radio) ….. Power Amplifier ….. 1-800-448-0944
•
Please refer to the Harman Audio Navigation guidelines outlined above
Continued...
Bulletin Number: 15-234-18R; Revised 08/23/19
Page 18 of 18
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TSB/Document ID: 15-234-18R
Replacement Service Bulletin Number:
MFR Communication Date: 2019-08-23
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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