NHTSA ID Number: 10164393
Manufacturer Communication Number: 15-190-15R
TSB/Document Date: 2019-09-05
Summary
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in subarunet
86201FJ610
Clarion
86201FJ690
Clarion
86201FJ780
Fujitsu Ten
86271VA630
Legacy / Outback
Audio Assy.
Face Plate
ID Number
FB685UM
Legacy / Outback
Audio Assy.
Face Plate ID
Number
FB695UM
Impreza /
Crosstrek Audio
Unit
Face Plate
ID Number
CM615UL
Impreza /
Crosstrek Audio
Unit
Face Plate ID
Number
CM695UL
Crosstrek
Special Edition
Model Audio
Assembly
Face Plate
ID Number
CM785CL
WRX / WRX
STi Audio /
Navigation Assy.
Face Plate ID
Number
FV631US
continued...
Bulletin Number: 15-190-15R; Revised: 08/23/19
Page 6
ILLUSTRATION
DESCRIPTION &
APPLICABILITY
MANUFACTURER
PART NUMBER
Fujitsu Ten
86271VA650
Display Audio Only
Clarion
86201CA630
WRX / WRX STi
Audio Assy.
Face Plate
ID Number
FV651UM
BRZ Audio Unit
Face Plate ID
Number
CA634UL
POWER AMPLIFIER EXCHANGE NUMBER EXAMPLE:
Harman Kardon Exchange Number Example – Orders placed prior to 7/9/19
R.A. Number 9MW741
Harman Kardon Exchange Number Example – Orders placed after 7/9/19…
MCO # 1234567890 (Ten Digits – All Numbers)
POWER AMPLIFIER SERVICE CENTER CONTACT INFORMATION
AND HOURS OF OPERATION
Harman Kardon Service Center is open from 8am-8pm Eastern Time at
1-800-448-0944
VEHICLE APPLICATIONS - POWER AMPLIFIER
ILLUSTRATION
DESCRIPTION
MANUFACTURER
PART NUMBER
Forester Power
Amplifier Assy.
Harman Kardon
86221SG110
Legacy/Outback
Power Amplifier
Assy.
Harman Kardon
86221AL71A
continued...
Bulletin Number: 15-190-15R; Revised: 08/23/19
Page 7
ILLUSTRATION
DESCRIPTION
MANUFACTURER
PART NUMBER
WRX Power
Amplifier Assy.
Harman Kardon
86221VA020
WRX/Sti Power
Amplifier Assy.
Harman Kardon
86221VA030
AUDIO COMPONENT OUT-OF-WARRANTY EXCHANGE / REPAIR PROGRAM
Vehicles outside the terms of the New Car Basic or Parts Warranties may utilize the Audio
Exchange/Repair Program which is to be referenced as an “Out-of Warranty Exchange
Program”. Subaru
Added Security Gold Plus customers are entitled to this “out-of-warranty”
exchange program when the failure meets the terms of the Agreement.
The out-of-warranty exchange program is intended to enhance customer satisfaction by
providing a prompt exchange with a quality factory serviced audio unit which has been
refurbished to the highest standards.
All out-of-warranty orders will be subject to availability. In case of low stock, “in-warranty”
orders will take priority over “out-of-warranty” orders. In general, this program is for internal
failures and does not include exchanges for damage (spilled liquid, scratches, etc.) Speak with
the manufacturer to determine exchange eligibility.
Out of Warranty Exchange Program procedures are outlined below. Please have the following
information available when contacting the Service Center.
Retailer Code
Retailer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Face Plate ID Number and the Subaru part number. All Suppliers require the front face
plate ID number.
Customer Complaint
Customer Last Name
continued...
Bulletin Number: 15-190-15R; Revised: 08/23/19
Page 8
Clarion: 1-800-347-8933
•
The program includes 2002 and later model years based on availability.
•
Exchange cores will be shipped UPS Ground within 72 hours.
•
Clarion offers a 1 year manufacturer’s warranty on these exchange units.
•
Clarion will invoice the dealer for the cost of the exchange unit.
•
Shipping charges for return of the core is the responsibility of the retailer.
Cores must be returned to Clarion within 30 days.
•
Delinquent cores will be invoiced to SOA who in turn will issue a debit to the retailer.
•
There will be a restocking fee of 20% for all unused returned cores. Retailer will be
invoiced by Clarion and are to make payment directly to Clarion for this fee.
Panasonic: 1-800-423-8150
•
The program includes 2002 and later model years based on availability.
•
Exchange cores will be shipped UPS Ground within 72 hours.
•
Panasonic offers a 1 year manufacturer’s warranty on these exchange units.
•
Retailers will be invoiced by Panasonic for the cost of the exchange unit.
•
Payments are to be made directly to Panasonic.
•
Shipping charges for return of the core is the responsibility of the retailer.
•
Cores must be returned to Panasonic within 30 days.
Kenwood: 1-626-333-2435
NOTE: Kenwood does offer an “Out of Warranty” repair/replacement program for some
of their units. Please refer to the Kenwood Exchange Request Diagnostic Checklist under
the category of Dealer Cost found in subarunet….. Service…..Forms.
•
The Kenwood Service Center should be contacted preferably through the Kenwood
Exchange Request Diagnostic Checklist (https://www.fthgroupinc.com/service/
request_oem_subaru_us_dealerconfirm.php) for the applicable unit.
•
Core returns are not required. Parts must be scrapped according to the parts retention
policy.
Those units which are not available as a replacement may be repaired by Kenwood. The
instructions to proceed with the repair process are noted below.
•
The retailer places the repair request with the Kenwood Service Center and pays a
minimum analysis and shipping fee.
•
The retailer removes the unit from the vehicle and sends it to the Kenwood Service
Center for repair.
•
The Kenwood Service Center analyzes the unit and informs the dealer of additional
repair costs. Repair costs will vary depending on the condition of the unit.
•
If the customer does not agree to additional costs, the unit is returned to the retailer
“as is” with no additional charges.
•
If the customer agrees to the repair, Kenwood invoices the dealer and payments are to
be made by the retailer directly to Kenwood.
•
The Kenwood Service Center repairs the unit and returns it to the retailer.
continued...
Bulletin Number: 15-190-15R; Revised: 08/23/19
Page 9
Fujitsu Ten 1-800-237-5413
•
The program includes 2010 and later model years based on availability.
•
Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
•
Fujitsu Ten offers a 1 yr. manufacturer’s warranty on these exchange units.
•
Fujitsu Ten will invoice the dealer for the cost of the exchange unit.
•
Shipping charges for return of the core is the responsibility of the retailer.
•
Cores must be returned to Fujitsu Ten within 30 days.
•
Delinquent cores will be invoiced to SOA who in turn will debit the retailer.
•
There will be a restocking fee of 20% for all unused returned cores. Retailers will be
invoiced by Fujitsu Ten and are to make payment directly to Fujitsu Ten for this fee.
Myron and Davis 1-866-435-6789
•
The program includes all model years based on availability.
•
Exchange cores will be shipped via UPS Ground, 2nd Day or Next Day as per the
request of the Retailer.
•
Myron & Davis offers a 1 yr. manufacturer’s warranty on the exchange unit.
•
Myron & Davis will invoice the dealer for the cost of the exchange unit.
•
Core returns are not required. Parts must be scrapped according to the parts retention
policy.
•
Unused cores may be returned within 60 days for which there will be no restock fee.
Unused cores returned after 60 days will be charged a 25% restock fee.
•
Dealers will be invoiced by Myron & Davis and are to make payment directly to
Myron & Davis for this fee.
Bulletin Number: 15-190-15R; Revised: 08/23/19
Page 10
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TSB/Document ID: 15-190-15R
Replacement Service Bulletin Number:
MFR Communication Date: 2019-08-23
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL
MFR Component System:
MFR Component Subsystem:
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