NHTSA ID Number: 10164390
Manufacturer Communication Number: 15-204-16R
TSB/Document Date: 2019-09-05
Summary
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet.
CM795CL
Crosstrek
Audio/Navigation
Assy.
Face Plate
ID Number
FM666US
Crosstrek
Audio/Navigation
Assy.
Face Plate
ID Number
FM686US
Impreza
6.5 Inch Display
Audio Assembly
Base Level
Premium Model
Vehicles
Six (6) Speaker
App.
Impreza
6.5 Inch Display
Audio Assembly
Base Level
Base Model
Vehicles
Four (4) Speaker
App.
continued...
Bulletin Number: 15-204-16R; Revised: 08/23/19
Page 8
ILLUSTRATION
DESCRIPTION &
APPLICABILITY
MANUFACTURER
PART NUMBER
Harman Kardon
86201FL62A
Harman Kardon
86201FL63A
Harman Kardon
86271FL60A
Impreza
8 Inch Display
Audio Assembly
Mid-Level
Sport & Limited
Models
Six (6) Speaker
App.
Impreza
8 Inch Display
Audio Assembly w/
Amp. Mid-Level
Sport Model
Vehicles
w/Harman
Kardon Amp.
Six (6) Speaker
App.
Impreza
8 Inch Display
Audio/Navigation
Assy. w/Amp.
High-Level
Limited Model
Vehicles
w/Harman
Kardon Amp.
Six (6) Speaker
App.
WRX
Audio Assembly
Face Plate ID
Number
CV682UL
Clarion
86201VA680
Fujitsu Ten
86201VA660
Display Audio Only
WRX / WRX STi
Audio Assembly
Face Plate
ID Number
FV662UM
continued...
Bulletin Number: 15-204-16R; Revised: 08/23/19
Page 9
DESCRIPTION &
APPLICABILITY
ILLUSTRATION
MANUFACTURER
PART NUMBER
Fujitsu Ten
86201VA670
Display Audio Only
Fujitsu Ten
86271VA640
Clarion
86201CA640
WRX / WRXSTi
Audio Assembly
Face Plate
ID Number
FV672UM
WRX / WRX STi
Audio Navigation
Assy.
Face Plate
ID Number
FV642US
BRZ
Audio Unit
Face Plate
ID Number
CA645UL
POWER AMPLIFIER EXCHANGE NUMBER EXAMPLE:
Harman Kardon (United Radio) Exchange Number Example...... Orders placed prior to 7/9/19
R.A. Number 9MW741 (1 digit 2 letters 3 digits)
Harman Kardon (United Radio) Exchange Number Example…...Orders placed after 7/9/19
MCO # 1234567890 (Ten Digits – All Numbers)
POWER AMPLIFIER SERVICE CENTER CONTACT INFORMATION
AND HOURS OF OPERATION
Harmon Kardon (United Radio)
1-800-448-0944
8am-8pm Eastern Time
Exchange units are ordered online using the link found in Subarunet/ Service Operations &
Technical/ Forms/Downloads / Harman Kardon online exchange instructions
continued...
Bulletin Number: 15-204-16R; Revised: 08/23/19
Page 10
VEHICLE APPLICATIONS - POWER AMPLIFIER
ILLUSTRATION
DESCRIPTION
MANUFACTURER
PART NUMBER
Forester Power
Amplifier Assy.
Harman Kardon
86221SG110
Legacy/Outback
Power Amplifier
Assy.
Harman Kardon
86221AL71A
WRX Power
Amplifier Assy.
Harman Kardon
86221VA020
WRX/Sti Power
Amplifier Assy.
Harman Kardon
86221VA030
Impreza
Power
Amplifier Assy
Harman Kardon
86221FL00A
Impreza
Limited
Power
Amplifier Assy
Harman Kardon
86221FL01A
continued...
Bulletin Number: 15-204-16R; Revised: 08/23/19
Page 11
AUDIO / NAVIGATION & POWER AMPLIFIER COMPONENT OUT-OF-WARRANTY
EXCHANGE / REPAIR PROGRAM
Vehicles outside the terms of the New Car Basic or Parts Warranties may utilize the Exchange/
Repair Program which is to be referenced as an “Out-of Warranty Exchange Program”. Subaru
Added
Security Gold Plus customers are entitled to this “out-of-warranty” exchange program when the
failure meets the terms of the Agreement.
The out-of-warranty exchange program is intended to enhance customer satisfaction by providing a
prompt exchange with a quality factory serviced audio unit which has been refurbished to the highest
standards.
All out-of-warranty orders will be subject to availability. In case of low stock, “in-warranty” orders
will take priority over “out-of-warranty” orders. In general, this program is for internal failures and
does not include exchanges for damage (spilled liquid, scratches, etc.) Speak with the manufacturer to
determine exchange eligibility.
Out of Warranty Exchange Program procedures are outlined below. Please have the following information available when contacting the Service Center.
Retailer Code
Retailer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Face Plate ID Number (Clarion and Fujitsu Ten only)
Subaru Part Number
Customer Complaint
Customer Last Name
Clarion 1-800-347-8933
•
Exchange cores will be shipped UPS Ground within 72 hours.
•
Clarion offers a 1 year manufacturer’s warranty on these exchange units.
•
Clarion will invoice the retailer for the cost of the exchange unit.
•
Shipping charges for return of the core is the responsibility of the retailer.
•
Cores must be returned to Clarion within 30 days
•
Delinquent cores will be invoiced to SOA who in turn will issue a debit to the retailer
•
There will be a restocking fee of 20% for all unused returned cores. Retailers will be
invoiced by Clarion and are to make payment directly to Clarion for this fee.
continued...
Bulletin Number: 15-204-16R; Revised: 08/23/19
Page 12
Panasonic 1-800-423-8150
•
Exchange cores will be shipped UPS Ground within 72 hours
•
Panasonic offers a 1 year manufacturer’s warranty on these exchange units.
•
Retailers will be invoiced by Panasonic for the cost of the exchange unit
•
Payments are to be made directly to Panasonic
•
Shipping charges for return of the core is the responsibility of the retailer
•
Cores must be returned to Panasonic within 30 days
Kenwood
1-626-333-2435
NOTE: Kenwood does offer an “Out of Warranty” replacement program for some of their units.
Please refer to the Kenwood Exchange Request Diagnostic Checklist under the category of Dealer
Cost found in Subarunet….. Service…..Forms.
•
The Kenwood Service Center should be contacted preferably through the
Kenwood Exchange Request Diagnostic Checklist for the available unit.
Those units which are not available as an exchange may be repaired by Kenwood. The
instructions to proceed with the repair process are noted below.
◦◦ The retailer places the repair request with the Kenwood Service Center and
pays a minimum analysis and shipping fee.
◦◦ The retailer removes the unit from the vehicle and sends it to the Kenwood
Service Center for repair.
◦◦ The Kenwood Service Center analyzes the unit and informs the dealer of
additional repair costs. Repair costs will vary depending on the condition
of the unit.
◦◦ If the customer does not agree to additional costs, the unit is returned to the
retailer “as is” with no additional charges.
If the customer agrees to the repair, Kenwood invoices the retailer and payments are to be
made by the retailer directly to Kenwood.
◦◦ The Kenwood Service Center repairs the unit and returns it to the retailer.
◦◦
Fujitsu Ten 1-800-237-5413
*
*
*
*
*
*
*
Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
Fujitsu Ten offers a 1 yr. manufacturer’s warranty on these exchange units
Fujitsu Ten will invoice the retailer for the cost of the exchange unit
Shipping charges for return of the core is the responsibility of the retailer
Cores must be returned to Fujitsu Ten within 30 days
Delinquent cores will be invoiced to SOA who in turn will debit the retailer
There will be a restocking fee of 20% for all unused returned cores.
Retailers will be invoiced by Fujitsu Ten and are to make payment directly to Fujitsu Ten for
this fee.
Bulletin Number: 15-204-16R; Revised: 08/23/19
Page 13
Myron and Davis 1-866-435-6789
•
•
•
•
•
•
Exchange cores will be shipped via UPS Ground, 2nd Day or Next Day as per the request of
the Retailer.
Myron & Davis offers a 1 yr. manufacturer’s warranty on these exchange units
Myron & Davis will invoice the dealer for the cost of the exchange unit
Core returns are not required. Parts must be scrapped according to the parts retention policy.
Unused cores may be returned within 60 days for which there will be no restock fee. Unused
cores returned after 60 days will be charged a 25% restock fee.
Retailers will be invoiced by Myron & Davis and are to make payment directly to Myron &
Davis for this fee.
Harman Kardon (United Radio) 1-800-448-0944
•
•
•
•
•
•
•
•
Harman Kardon exchange requests are processed by United Radio.
Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
Harman Kardon offers a 1 yr. manufacturer’s warranty on these exchange units
Harman Kardon will invoice the retailer for the cost of the exchange unit
Shipping charges for return of the core is the responsibility of the retailer
Cores must be returned to Harman Kardon (United Radio) within 30 days
Delinquent cores will be invoiced to SOA who in turn will debit the retailer
There will be a restocking fee of 20% for all unused returned cores. Retailers
will be invoiced by Harman Kardon (United Radio) and are to make payment directly to
Harman Kardon (United Radio) for this fee.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Bulletin Number: 15-204-16R; Revised: 08/23/19
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Page 14
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TSB/Document ID: 15-204-16R
Replacement Service Bulletin Number:
MFR Communication Date: 2019-08-23
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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