Daimler Trucks
North America LLC

Field Service Campaign

April 2019
SF567A-F
SECOND REVISED NOTICE

Subject: Detroit Assurance 2.0 Update
Models Affected: Specific Freightliner Cascadia vehicles equipped
with Detroit Assurance, and manufactured January 2016, and
later.

General Information
Daimler Trucks North America LLC, on behalf of its Freightliner Trucks Division, is initiating Field Service
Campaign SF567A-F to modify the vehicles mentioned above.
SECOND REVISION: The VRDU internal part number has been corrected. Before installing the VRDU, please
verify the date code of 0719 or newer (calendar week and year).
Various improvements made over time may cause Detroit Assurance-equipped vehicles to exhibit differences in
performance and decision-making from one vehicle to the next.
To create a consistent experience for operators who drive multiple fleet vehicles, Detroit Assurance software will
be updated to add the Tailgate Warning driver alert feature and telematics reporting; and the video radar
decision unit (VRDU) will be replaced as appropriate.
There are approximately 20,620 vehicles involved.
Additional Repairs
Dealers must complete all outstanding field service campaigns prior to the sale or delivery of a vehicle. A
Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale
or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.
Please contact Warranty Campaigns for consideration of additional charges prior to performing the repair.

Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a
completion sticker (Form WAR261).

Replacement Parts
REVISION:Replacement kit number corrected to 25-SF567-00R
Replacement parts are now available and can be obtained by ordering the part number listed below from your
facing Parts Distribution Center. No Parts are required for SF567A and SF567B.
If our records show your dealership has ordered any vehicle(s) involved in campaign SF567A-F, a list of the
customers and vehicle identification numbers will be available on DTNAConnect. Please refer to this list when
ordering parts for this campaign.
Table 1 - Replacement Parts for SF567A-F
Campaign Number

Part Number

Part Description

Qty.

SF567C-F
SF567A-F

25-SF567-00R
WAR261

MODULE, VIDEO RADAR DECISION UNIT, 500K,
BLANK COMPLETION STICKER

1 ea
1 ea

Table 1

Page 1

Daimler Trucks
North America LLC

Field Service Campaign

April 2019
SF567A-F
SECOND REVISED NOTICE

Removed Parts
U. S. and Canadian Dealers, removed VRDU’s will be returned. Please see the instructions below. Any changes
to parts disposition will be noted in Warranty Failed Parts Tracking shipping instructions. Export distributors,
please destroy removed parts unless otherwise advised.
Shipping Address:
Detroit Reman
3895 South Hughes Road
Hibbing, MN 55746
Detroit Reman for questions:
Ryan Walden
[email protected]
218-231-7021 Phone

Labor Allowance
Table 2 - Labor Allowance
Campaign
Number

Procedure

Time
Allowed
(hours)

SRT Code

Corrective Action

SF567A

SOFTWARE UPDATE, DETROIT ASSURANCE,
GHG14

1.3

996-F018A

12-Repair Recall/Campaign

1.5

996-F018B

12-Repair Recall/Campaign

1.9

996-F018C

12-Repair Recall/Campaign

2.1

996-F018D

12-Repair Recall/Campaign

SF567B
SF567C & E
SF567D & F

SOFTWARE UPDATE, DETROIT ASSURANCE,
GHG14 W/ DT12
REPLACE VRDU, SOFTWARE UPDATE, DETROIT
ASSURANCE, GHG17
REPLACE VRDU, SOFTWARE UPDATE, DETROIT
ASSURANCE, GHG17 W/ DT12

Table 2

IMPORTANT: When the campaign has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the gray completion sticker provided in the field service kit (Form WAR261). If
the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and
first attach the base completion label (Form WAR259). If a field service kit is not required or there is no completion sticker in the kit, write the campaign number on a blank sticker and attach it to the base completion label.

Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the Warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:
• Claim type is Field Service Campaign.
• In the Campaign field, enter the campaign number and appropriate group (SF567-A, SF567-B, etc.).
• In the Primary Failed Part field, enter 25-SF567-000.
• In the Parts section, enter the appropriate kit number(s) as shown in the Replacement Parts Table.
• In the Labor section, enter the appropriate SRT from the Labor Allowance Table. Administrative time will
be included automatically as SRT 939-6010A for 0.3 hours.
• The VMRS Component Code is 036-001-006 and the Cause Code is A1 - Campaign.

Page 2

Daimler Trucks
North America LLC

Field Service Campaign

April 2019
SF567A-F
SECOND REVISED NOTICE
• This Field Service Campaign will terminate on June 30, 2020. Dealers will be notified of any changes to
the termination date via Important Campaign Information Letter posted on DTNAConnect.com.
IMPORTANT: OWL must be viewed prior to beginning work to ensure the vehicle is involved and the campaign
has not previously been completed. Also, check for a completion sticker before beginning work.
All claims must be submitted within 30 days of the repair and within 30 days of the termination date of the
campaign. U.S. and Canadian Dealers: All excess inventory to be returned to the PDC following the conclusion
of the campaign must be returned in resaleable condition to the Memphis PDC within 90 days from the
termination date. Please submit a PAR to request return to the Memphis PDC. (Canadian dealers should return
the kits to their facing PDC.) Export Distributors: Excess inventory is not returnable.
For questions, U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at
DTNAConnect.com / WSC, or the Customer Assistance Center at (800) 385-4357, after normal business hours,
if you have any questions or need additional information. Export distributors submit a Web inquiry or contact
your International Service Manager.

Page 3

Daimler Trucks
North America LLC

Field Service Campaign

April 2019
SF567A-F

Copy of Notice to Owners
Subject:Detroit Assurance 2.0 Update
Daimler Trucks North America LLC, on behalf of its Freightliner Trucks Division, is initiating Field Service
Campaign SF567A-D to modify specific Freightliner Cascadia vehicles equipped with Detroit Assurance, and
manufactured December 6, 2013, through February 20, 2017.
Various improvements made over time may cause Detroit Assurance-equipped vehicles to exhibit differences in
performance and decision-making from one vehicle to the next.
To create a consistent experience for operators who drive multiple fleet vehicles, Detroit Assurance software will
be updated to add the Tailgate Warning driver alert feature and telematics reporting; and the video radar
decision unit (VRDU) will be replaced as appropriate.
Please contact an authorized Daimler Trucks North America dealer to arrange to have the campaign performed
and to ensure that parts are available at the dealership. To locate an authorized dealer, search on-line at
www.Daimler-TrucksNorthAmerica.com. On the menu tab, select “Contact,” scroll down to “Find a Dealer,” and
select the appropriate brand. The campaign will take approximately two hours and will be performed at no
charge to you.
This Field Service Campaign will terminate on June 30, 2020. Please make sure the campaign is completed
prior to this date. Work completed after this date will be done at the customer’s expense.
As stated in the terms of your express limited warranty, Daimler Trucks North America LLC will not pay for any
damage caused by failure to properly maintain your vehicle. Daimler Trucks North America LLC considers the
work necessary under this campaign to be proper maintenance and will, therefore, not pay for any damage to
your vehicle caused by your failure to have the repairs that are the subject of this campaign performed in a
reasonable time.
Contact the Warranty Campaigns Department at (800) 547-0712, from 7:00 a.m. to 4:00 p.m. Pacific Time,
Monday through Friday, e-mail address [email protected], or the Customer Assistance
Center at (800) 385-4357, after normal business hours, if you have any questions or need additional
information.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

Page 4

Daimler Trucks
North America LLC

Field Service Campaign

April 2019
SF567A-F
SECOND REVISED NOTICE

Work Instructions
Subject: Detroit Assurance 2.0 Update
Models Affected: Specific Freightliner Cascadia vehicles equipped
with Detroit Assurance, and manufactured January 2016, and
later.

Work Instructions
SECOND REVISION: The VRDU internal part number has been corrected. Before installing the VRDU, please
verify the date code is 0719 or newer (calendar week and year).
REVISIONS: The solution statement has changed to the following: To create a consistent experience for
operators who drive multiple fleet vehicles, Detroit Assurance software will be updated to add the Tailgate
Warning driver alert feature and telematics reporting; and the video radar decision unit (VRDU) will be replaced
as appropriate. Other revisions include; groups E and F have been added, replacement kit number corrected to
25-SF567-00R and step 3 of SF567D & F, (bullet point 4) Video Radar Decision Unit (VRDU) Software is
A0004484151 001.
Inspect the base label (Form WAR259) for a campaign completion sticker for SF567 (Form WAR261), indicating
that the work has been completed. If a completion sticker is present for campaign SF567, no work is needed. If
there is no sticker, proceed with the steps below.

SF567-A
IMPORTANT: Ensure that the batteries and the air system are fully charged before performing the programming
steps.
1.

Using DiagnosticLink, update the following modules to the most recent software level:
• Common Powertrain Controller (CPC): Software X34_002_000A
• Motor Control Module (MCM): Software 4.7.0.0 (with fuel map dictated by engine type)
• Aftertreatment Control Module (ACM): Software 5.57.0.0 Software with Fuel Map Version ZGS004
• Video Radar Decision Unit (VRDU): Software A0004484251 001
• Instrumentation Control Unit (ICU4Me): Software A0504480621 002

2.

Once the software is updated, confirm that all modules at the specified software level, or higher.

3.

Clean a spot on the base label (Form WAR259). Write the campaign number, SF567-A, on a blank gray
completion sticker (Form WAR261) to indicate the work has been completed and attach it to the base label.

Page 5

Daimler Trucks
North America LLC

Field Service Campaign

April 2019
SF567A-F
SECOND REVISED NOTICE

SF567-B
IMPORTANT: Ensure that the batteries and the air system are fully charged before performing the programming
steps.
1.

Using DiagnosticLink, update the following modules to the most recent software level:
• Common Powertrain Controller (CPC): Software X34_02_000A
• Motor Control Module (MCM): Software 4.7.0.0 (with fuel map dictated by engine type)
• Aftertreatment Control Module (ACM): 5.57.0.0 Software with Fuel Map Version ZGS004
• Video Radar Decision Unit (VRDU): Software A0004484251 001
• Instrumentation Control Unit (ICU4Me): Software A0504480621 002
• Transmission Control Module (TCM): NAMT070700 (Bosch), NAMT076100 (Wabco), NAMT076200
(Wabco) fixed to Hardware 3109/002

2.

Once the software is updated, confirm that all modules at the specified software level, or higher.

3.

Clean a spot on the base label (Form WAR259). Write the campaign number, SF567-B, on a blank gray
completion sticker (Form WAR261) to indicate the work has been completed and attach it to the base label.

SF567-C and E
SECOND REVISION: The VRDU internal part number has been corrected. Before installing the VRDU, please
verify the date code of 0719 or newer (Calendar week and year).
IMPORTANT: The removed VRDU will be returned. See the Removed Parts section of the bulletin for more information.
1.

Turn the ignition switch to the OFF position.

2.

Replace the VRDU.
2.1

Remove the sunglass holder from the overhead console by removing the two mounting screws. See
Fig. 1.

2.2

Remove the Virtual Technician ECU to gain access to the video radar decision unit (VRDU).

04/07/2011

f545758

Fig. 1, Sunglass Holder Removal
Page 6

Daimler Trucks
North America LLC

Field Service Campaign

April 2019
SF567A-F
SECOND REVISED NOTICE
Unplug the three connectors from the VRDU. See Fig. 2.

2.3

1

7
2

6
3
5
4

10/29/2015

1.
2.
3.
4.
5.
6.
7.

f546132

VRDU
Overhead Console
Windshield
Detroit Assurance Camera
10-Pin Connector, X3
9-Pin Connector, X2
15-Pin Connector, X1
Fig. 2, VRDU Assembly

2.4

Remove the VRDU from the mounting bracket.

2.5

Position the new VRDU on the mounting bracket. Verify that the correct VRDU is being installed in
the vehicle by checking the date code on the lower left-hand side of the label (0719) or newer (calendar week and year) . See Fig. 3.

1

04/03/2019

f080204a

1. Date Code
Fig. 3, VRDU Label
Page 7

Daimler Trucks
North America LLC

Field Service Campaign

April 2019
SF567A-F
SECOND REVISED NOTICE

2.6

Install the connectors. See Fig. 2.

2.7

If previously removed, install the Virtual Technician module.

2.8

Install the sunglass holder in the overhead console.

IMPORTANT: Ensure that the batteries and the air system are fully charged before performing the programming
steps.
3.

Using DiagnosticLink, update the following modules to the most recent software level:
• Common Powertrain Controller (CPC): Software 27.23.00
• Motor Control Module (MCM): Software 6.5.0.3 (with fuel map dictated by engine type)
• Aftertreatment Control Module (ACM): Software 7.57.5.0 Software with Fuel Map Version ZGS001
• Video Radar Decision Unit (VRDU): Software A0004484151 001
• Instrumentation Control Unit (ICU4Me): Software A0504480621 002

4.

Once the software is updated, confirm that all modules at the specified software level, or higher.

5.

Clean a spot on the base label (Form WAR259). Write the campaign number, SF567-C, on a blank gray
completion sticker (Form WAR261) to indicate the work has been completed and attach it to the base label.

SF567-D and F
SECOND REVISION: The VRDU internal part number has been corrected. Before installing the VRDU, please
verify the date code of 0719 or newer (calendar week and year).
IMPORTANT: The removed VRDU will be returned. See the Removed Parts section of the bulletin for more information.
REVISIONS: Step 3, (bullet point 4) Video Radar Decision Unit (VRDU) Software has been corrected to
A0004484151 001.
1.

Turn the ignition switch to the OFF position.

2.

Replace the VRDU.
2.1

Remove the sunglass holder from the overhead console by removing the two mounting screws. See
Fig. 1.

2.2

Remove the Virtual Technician ECU to gain access to the video radar decision unit (VRDU).

2.3

Unplug the three connectors from the VRDU. See Fig. 2.

2.4

Remove the VRDU from the mounting bracket.

2.5

Position the new VRDU on the mounting bracket. Verify that the correct VRDU is being installed in
the vehicle by checking the date code on the lower left-hand side of the label (0719). See Fig. 3.

2.6

Install the connectors. See Fig. 2.

2.7

If previously removed, install the Virtual Technician module.

2.8

Install the sunglass holder in the overhead console.

Page 8

Daimler Trucks
North America LLC

Field Service Campaign

April 2019
SF567A-F
SECOND REVISED NOTICE

IMPORTANT: Ensure that the batteries and the air system are fully charged before performing the programming
steps.
3.

Using DiagnosticLink, update the following modules to the most recent software level:
• Common Powertrain Controller (CPC): Software 27.23.00
• Motor Control Module (MCM): Software 6.5.0.3 (with fuel map dictated by engine type
• Aftertreatment Control Module (ACM): Software 7.57.5.0 Software with Fuel Map Version ZGS001
• Video Radar Decision Unit (VRDU) Software A0004484151 001
• Instrumentation Control Unit (ICU4Me) Software A0504480621 002
• Transmission Control Module (TCM): Software NAMT117700

4.

Once the software is updated, confirm that all modules at the specified software level, or higher.

5.

Clean a spot on the base label (Form WAR259). Write the campaign number, SF567-D, on a blank gray
completion sticker (Form WAR261) to indicate the work has been completed and attach it to the base label.

Page 9