2011-2015 MY Sorento Airbag Clock Spring Assembly
New Vehicle Limited Warranty Extension
PLEASE KEEP THIS LETTER IN THE GLOVEBOX OF THE VEHICLE
August 14, 2019
Dear Kia Sorento Owner:
Kia is extending the warranty coverage for the driver’s front airbag clock spring assembly to 15 years
with unlimited mileage, starting from the date of first service. The clockspring is an electrical
connection which rotates with the steering wheel to maintain proper functioning of the airbag unit.
Kia’s system is designed to illuminate the airbag warning light
when electrical resistance increases,
which can be contributed to by usage patterns and environmental conditions. Illumination of the airbag
warning light
, advises you to have the system inspected and repaired. If continued to be used
without repair, the driver’s airbag may eventually not deploy in a frontal impact.
What You Should Do:
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CHECK THE AIRBAG WARNING LIGHT. It is easy to check your airbag system. Start your
Sorento vehicle’s engine, and observe the airbag warning light on the instrument panel. The
location of the airbag warning light is further described in the Airbag section of your Owner’s
manual. The airbag light should illuminate for 6 seconds while the control unit is being checked.
The light should cease to illuminate and remain off while operating the vehicle.
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AIRBAG SYSTEM FUNCTIONS PROPERLY. If the airbag warning light
operates
as described above, you do not need to contact your Kia dealer. However, place
this letter in your glove compartment as a record of the extended warranty this letter
provides.

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AIRBAG SYSTEM IS NOT FUNCTIONING PROPERLY. If the airbag warning light
remains illuminated after the engine has been on for more than 6 seconds, or if the light
illuminates, contact your Kia dealer to schedule a system diagnosis to determine if the
clockspring requires replacement. You will not be charged for this diagnosis,
regardless of the condition causing the light to illuminate.

To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper
right corner (“Dealers” on a mobile device). You can also use the QR code below with your
mobile device to access this information (see the bottom of this letter for more information
about QR code use):

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RETAIN THIS LETTER IN THE GLOVE COMPARTMENT OF YOUR KIA VEHICLE. Place this
letter in your glove compartment, preferably together with your vehicle’s other warranty
information. When seeking service due to an airbag warning light illumination, refer this letter
to your serving dealer. If you sell your vehicle, ensure that you include this letter with the
documents you provide to the buyer.

Warranty Extension Coverage:
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If, at any time within the extended warranty period, the airbag warning light is illuminated, your
Kia dealership will diagnose the cause at no cost to you.

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If the diagnosis indicates the condition is caused by a failed clockspring assembly, Kia will
replace it at no cost to you. If another issue exists with your airbag system, you will be
advised of that condition and of the expense of the repair needed to correct the condition.

What If You Have Already Paid To Have This Situation Corrected?
If you have experienced this issue and repaired it at your own expense prior to the date of this notice,
you have the opportunity to obtain reimbursement for that expense whether or not you still own the
vehicle. Please mail the attached Request for Reimbursement Form along with your documentation
directly to Kia for review and consideration at the following address:
Consumer Assistance Center
Kia Motors America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542
Kia will review and respond to your claim within sixty (60) days of receipt. Kia may either accept or
reject the claim, or it may request more information to evaluate the claim.
Have You Changed Your Address or Sold Your Kia?
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If you have changed your home address or no longer own your vehicle, please complete the
enclosed prepaid “Change of Address/Ownership” card and mail it to us. You can also contact
the Consumer Assistance Center phone number listed above.

What If You Have Other Questions?
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Should you have any questions regarding this warranty extension or if your dealer does not
respond to your service request in a timely manner, please contact Kia’s Consumer Assistance
Center at 1-800-333-4542 (Monday through Friday, 5AM to 6PM, Pacific Standard Time), or
through the owner’s section of www.kia.com.

We hope that this warranty extension demonstrates Kia’s commitment to your safety. If you have any
questions or concerns do not hesitate to contact us.
Sincerely,
Consumer Affairs Department
QR Code Use:
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A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode
or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the
code contains, such as URLs, text, photos, videos.
With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or
marketplace.
Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the
code in the camera viewing area. With some apps, the URL or other information will automatically load when the code
is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App
instructions.

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