Daimler Trucks North America






For questions, comments, or to submit an inquiry, go to:
DTNAConnect > My Applications > WSC

WARRANTY DEPARTMENT
6121 N Cutter Circle, Suite A
Portland, Oregon 97217-4090

Please distribute to:
Dealer Principal, Warranty Manager, Service Manager, Parts Manager, Sales Manager
Freightliner Dealers
 Direct Warranty Customers
 Sales Terms (DTR)
Western Star Dealers
 Export
 Used Product (DTR)
FCCC Dealers
 DDC Distributors
 Travel Centers of America/Petro:Lube
Thomas Built Bus Dealers

WARRANTY INFORMATION LETTER
No.
Release
Effective

WI19-010
08/12/2019
08/12/2019

Subject

OWL Enhancements

 Recent
OWL Build

In the continuing effort to improve the user experience and improve efficiency, DTNA is pleased to
announce several enhancements that deployed recently. The updates impact a variety of system
functions including product and coverage validations, claiming bulk parts, Standard Repair Time (SRT)
entry, Detroit parts return labels, product type fields, and suspended campaigns. Individual
enhancements are described in greater detail below.

 Update 1:
Validation
Process

Validation has been improved in several ways:
 Recall Campaign and Field Service Campaign type claims created via the Create Draft Claim
button on the Coverage Info screen
o OWL now assigns the appropriate product (e.g., a Detroit transmission with a recall) to the
claim even if different criteria (e.g., the vehicle serial number) was entered for the coverage
information search
 Major component parts (MCPs) on Supplemental claims
o OWL verified MCPs when the original claim was created. Validation was refined so the red
edits about needing MCP information (e.g., new model number, serial number, etc.) should not
display.
 Road Call and Towing expense types on the Other Charges tab
o For Detroit powertrain component claims, OWL now cross-references component code with
claim type (e.g., Warranty, Extended Coverage, etc.). If coverage cannot be authenticated,
OWL returns a red error message, “Expense type not valid for this coverage.”



Parts only coverage
o When OWL authenticates coverage, if a primary failed part (PFP) is not eligible for labor
reimbursement, a blue error message, “Labor will not be paid for this claim” displays on the
Labor tab. All labor values in the Processed column show zero and cannot be edited.
 Towing/roadside coverage caps
o When the cap has been reached, OWL prevents additional reimbursement on Based On claims
(with a B or C extension) and Supplemental claims; error messages vary depending on the
claimed item(s)
 If the later claim requests reimbursement for towing only, a red error message, “Maximum
amount paid in previous claims” displays at the top of the claim
 If the later claim requests reimbursement for more than just towing, a blue error
message, “Maximum reimbursement paid for other charges” displays on the Other
Charges tab
 Update 2:
Bulk Parts
Calculation

The unit of measurement calculation was improved for claiming some bulk parts. OWL now defaults to
the appropriate unit of measurement so that bulk parts ordered from a DTNA Parts Distribution Center
(PDC) can be claimed in increments that match the amount used in a repair (e.g., 3 tie wraps out of a
100 tie wrap package or 6 ounces from a 40 gallon drum).

WARRANTY INFORMATION LETTER
Verify latest version online; access Warranty Information Letters at DTNAConnect > Warranty Lit > Warranty Letters.
DISCLAIMER: The information contained in this letter supersedes and supplements any related policies and procedures in the Warranty Manual and/or
previously released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein.
Warranty Information Letter
Copyright © Daimler Trucks North America LLC. All rights reserved.
No.: WI19-010
1 of 2
Daimler Trucks North America LLC is a Daimler company.
Revised: 8/9/19

Daimler Trucks North America

For questions, comments, or to submit an inquiry, go to:
DTNAConnect > My Applications > WSC

WARRANTY DEPARTMENT
6121 N Cutter Circle, Suite A
Portland, Oregon 97217-4090

 Update #3:
SRT Entry

On the Labor tab, the red error message that displays when an SRT is included within another SRT has
been improved. The message now identifies the base SRT by number.

 Update #4:
Product
Type
Addition

Product type (i.e., axle, body, chassis, engine, transmission) has been added as a category in a couple
areas:
 As a work queue search filter



As a field when claims are printed or converted to a PDF file

 Update 5:
Detroit Part
Labels

The label for returning Detroit powertrain components has been updated:
 New fields were added: claim type, time in service, distance, and cause code
 Field names and layout adjusted for spacing and clarity
 Bottom barcode removed to accommodate the new fields

 Update 6:
Campaign
Suspension

The Joint Application Development (JAD) Committee contributed to improving campaign information.
When a campaign is inactivated, in addition to the Suspended watermark, OWL displays the repair
inactivation date. When the campaign is reactivated, the reactivation date displays.

WARRANTY INFORMATION LETTER
Verify latest version online; access Warranty Information Letters at DTNAConnect > Warranty Lit > Warranty Letters.
DISCLAIMER: The information contained in this letter supersedes and supplements any related policies and procedures in the Warranty Manual and/or
previously released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein.
Warranty Information Letter
Copyright © Daimler Trucks North America LLC. All rights reserved.
No.: WI19-010
2 of 2
Daimler Trucks North America LLC is a Daimler company.
Revised: 8/9/19