NHTSA ID Number: 10164348
Manufacturer Communication Number: T-SB-0081-19
TSB/Document Date: 2019-09-03
Summary
TSB: Transport mode disables various electrical functions while the vehicle is being shipped to help prevent the vehicle battery from being drained. While in transport mode, the ?Transport Mode Indicator? is displayed on the combination meter. The indicator will turn off after transport mode is deleted. Follow the procedures in this bulletin during Pre-Delivery Service (PDS) to activate the navigation maps and delete transport mode using the Supra diagnostic application (ISTA). NOTE To perform navigation map activation during the Transport Mode Deletion Procedure, the following items must be completed in advance. Refer to the Ordering License Key section of this bulletin for more details. ? Dealer user registration on www.supramapactivation.com ? License key order placed and completed (1 ? 3-day process)
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TSB/Document ID: T-SB-0081-19
Replacement Service Bulletin Number:
MFR Communication Date: 2019-07-11
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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T-SB-0081-19
July 11, 2019
Navigation Map Activation and Transport Mode Deletion
During PDS
Service
Category
General
Section
Pre-Delivery Service
Market USA
Applicability
YEAR(S)
MODEL(S)
2020
Supra
ADDITIONAL INFORMATION
Introduction
Transport mode disables various electrical functions while the vehicle is being shipped to help
prevent the vehicle battery from being drained. While in transport mode, the “Transport Mode
Indicator” is displayed on the combination meter. The indicator will turn off after transport mode is
deleted. Follow the procedures in this bulletin during Pre-Delivery Service (PDS) to activate the
navigation maps and delete transport mode using the Supra diagnostic application (ISTA).
NOTE
To perform navigation map activation during the Transport Mode Deletion Procedure, the following items
must be completed in advance. Refer to the Ordering License Key section of this bulletin for more details.
Dealer user registration on www.supramapactivation.com
License key order placed and completed (1 – 3-day process)
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
N/A
Not Applicable to Warranty
–
–
–
–
© 2019 Toyota
Motor Sales, USA
Page 1 of 18
T-SB-0081-19
July 11, 2019
Page 2 of 18
Navigation Map Activation and Transport Mode Deletion During PDS
Required Tools & Equipment
SPECIAL SERVICE TOOLS (SST)
PART NUMBER
QTY
Supra Diagnostic Cable*
01018-00118
1
DCA-8000 Battery Diagnostic Tool*
DCA-8000P T
1
*Essential SST.
NOTE
Additional SSTs may be ordered by calling 1-800-933-8335.
REQUIRED EQUIPMENT
SUPPLIER
PART NUMBER
QTY
Techstream ADVi*
Snap-On
TSADVUNIT
1
*Essential SST.
NOTE
Supra Diagnostic Software Toyota ISTA version 4.18.21.18585 or later is required. ISTA software is
available for download at TIS - Diagnostics – Scantool.
Techstream software version 14.10.034 or later is required.
Additional Techstream ADVi units may be ordered through the Techstream Order Portal at
TIS - Diagnostics – Scantool.
Procedures
Preparation for Map Activation
Dealer User Registration ....................................................................................................... 2
Ordering License Key ............................................................................................................ 3
Transport Mode Deletion Procedure........................................................................................ 3
Preparation for Map Activation
Dealer User Registration
Navigate to www.supramapactivation.com and complete dealer user registration.
NOTE
User registration only needs to be completed once. If already registered, go to the Ordering License Key
section of this bulletin. Refer to the Map Activation Order Request Guide at
https://www.toyota-tech.eu/Supra/MapActivationGuide_E N.pdf for complete registration instructions.
© 2019 Toyota Motor Sales, USA
T-SB-0081-19
July 11, 2019
Page 3 of 18
Navigation Map Activation and Transport Mode Deletion During PDS
Preparation for Map Activation (continued)
Ordering License Key
Navigate to www.supramapactivation.com and order a license key.
NOTE
Refer to the Map Activation Order Request Guide at
https://www.toyota-tech.eu/Supra/MapActivationGuide_E N.pdf#page=4 for complete
ordering instructions.
To place the order, enter the vehicle VIN and select the applicable country.
Orders can be submitted 24 hours a day, but order processing times are limited. Therefore, orders
need to be placed in advance according to the schedule for PDS.
Time from order placed until order completed:
From same-day to max. 3 days (no processing on weekends)
If an order is placed just before a scheduled order processing time, the order may be processed at
the next scheduled order processing time.
Order processing times (Central European Time):
Monday – Friday, 9:45 AM, 12:00 PM, 3:00 PM, 9:00 PM
Orders are processed in Europe and will therefore follow European Daylight Savings (Summer) Time.
The European Daylight Savings Time schedule differs from the USA schedule.
After the order has been received, an email will be sent to the address that was provided during user
registration to inform you of the time at which processing is expected to be completed.
As long as ISTA is connected to the internet, the ordered license key will automatically populate in
ISTA during the navigation map activation procedure. (No physical object will be sent to the dealer.)
Activation MUST be completed within 30 days of the license key order.
If activation is NOT completed within 30 days of the license key order, the license key will become
invalid, and it will be necessary to order a new license key.
The 4-year free update period is calculated from the completion of the license key order, NOT from
the activation timing.
Transport Mode Deletion Procedure
1. While connected to Wi-Fi, connect Techstream to the DLC3 port using the Supra
Diagnostic Cable.
2. Press the Start-Stop (engine switch) three times within 0.8 seconds to enter Diagnostics
(PAD) Mode.
© 2019 Toyota Motor Sales, USA
T-SB-0081-19
July 11, 2019
Page 4 of 18
Navigation Map Activation and Transport Mode Deletion During PDS
Transport Mode Deletion Procedure (continued)
3. Launch ISTA software, enter the following menus: Operations – New – Read Out Vehicle
Data, and click Complete identification.
Figure 1.
4. In the Connection manager window, select the VIN and click Set up connection.
Figure 2.
© 2019 Toyota Motor Sales, USA
T-SB-0081-19
July 11, 2019
Page 5 of 18
Navigation Map Activation and Transport Mode Deletion During PDS
Transport Mode Deletion Procedure (continued)
5. Enter the following menus:
Vehicle management – Service functions – Maintenance and pre-delivery check – Transport
mode, pre-delivery check – Delete transport mode – ABL Delete transport mode
Then click Display.
Figure 3.
© 2019 Toyota Motor Sales, USA
T-SB-0081-19
July 11, 2019
Page 6 of 18
Navigation Map Activation and Transport Mode Deletion During PDS
Transport Mode Deletion Procedure (continued)
6. Menu display: “Delete transport mode and then carry out the pre-delivery check?”
Select Yes, then click Continue.
Figure 4.
7. If the screen below appears, ignore it and click Continue.
If this screen does NOT appear, continue to step 8.
Figure 5.
© 2019 Toyota Motor Sales, USA
T-SB-0081-19
July 11, 2019
Page 7 of 18
Navigation Map Activation and Transport Mode Deletion During PDS
Transport Mode Deletion Procedure (continued)
8. Menu display: “Enter the currently valid phone number for the responsible (country-specific)
breakdown assistance.”
Enter the appropriate roadside assistance phone number according to the table below, then
click Continue.
NOTE
Phone number entry is only required once. If the ISTA software being used has been used to
complete PDS previously, go to step 11.
REGION
ROADSIDE ASSISTANCE PHONE NUMBER
Continental United States of America
Hawaii
Puerto Rico
1-800-331-4331
1-877-525-1778
1-877-855-8377
Figure 6.
© 2019 Toyota Motor Sales, USA
T-SB-0081-19
July 11, 2019
Page 8 of 18
Navigation Map Activation and Transport Mode Deletion During PDS
Transport Mode Deletion Procedure (continued)
9. Menu display: “Enter the currently valid phone number for the responsible Technical Support
department (country-specific).”
Enter the appropriate customer support phone number according to the table below, then
click Continue.
NOTE
Phone number entry is only required once. If the ISTA software being used has been used to complete
PDS previously, go to step 11.
REGION
CUSTOMER SUPPORT PHONE NUMBER
Continental United States of America
Hawaii
Puerto Rico
1-800-331-4331
1-888-272-5515
1-877-855-8377
Figure 7.
© 2019 Toyota Motor Sales, USA
T-SB-0081-19
July 11, 2019
Page 9 of 18
Navigation Map Activation and Transport Mode Deletion During PDS
Transport Mode Deletion Procedure (continued)
10. Menu display: “Enter the currently valid phone number for the dealer. If there are several
telephone numbers in the premises, use the telephone number used in the service section.”
Enter the service department phone number for your dealership, then click Continue.
NOTE
Phone number entry is only required once. If the ISTA software being used has been used to
complete PDS previously, go to step 12.
Figure 8.
© 2019 Toyota Motor Sales, USA
T-SB-0081-19
July 11, 2019
Page 10 of 18
Navigation Map Activation and Transport Mode Deletion During PDS
Transport Mode Deletion Procedure (continued)
11. Ensure that statutory exhaust-gas test is deactivated, then click Continue.
If statutory exhaust-gas test is activated, select Yes to deactivate, then click Continue.
NOTE
Statutory exhaust-gas test display preference entry is only required once. If the ISTA software being
used has been used to complete PDS previously, continue to step 12.
Figure 9.
© 2019 Toyota Motor Sales, USA
T-SB-0081-19
July 11, 2019
Page 11 of 18
Navigation Map Activation and Transport Mode Deletion During PDS
Transport Mode Deletion Procedure (continued)
12. Confirm the phone numbers for breakdown assistance (roadside assistance), technical support
(Customer Experience Center/customer support), and dealer (service department).
Select the “Enter phone numbers in the vehicle” box and click Continue.
NOTE
If a phone number needs to be edited, select the box next to the number that needs to be edited and
click Continue.
Figure 10.
© 2019 Toyota Motor Sales, USA
T-SB-0081-19
July 11, 2019
Page 12 of 18
Navigation Map Activation and Transport Mode Deletion During PDS
Transport Mode Deletion Procedure (continued)
13. Menu display: “The online services will be updated in the following procedure...”
Click Continue.
Figure 11.
14. Once the head unit and telematics control unit service updates are complete, click Continue.
Figure 12.
© 2019 Toyota Motor Sales, USA
T-SB-0081-19
July 11, 2019
Page 13 of 18
Navigation Map Activation and Transport Mode Deletion During PDS
Transport Mode Deletion Procedure (continued)
15. Maps should update automatically if license key has been received.
Once map activation is complete, click Continue.
NOTE
Following successful map activation, maps will become available after the vehicle has been
powered off for AT LEAST 3 minutes. This can be done after competition of this entire procedure.
If activation was unsuccessful, ensure that a map activation license key order has been placed for
this VIN and with sufficient processing time (refer to the notes on pg. 3). The procedure may be
continued without enabling the maps; map activation can be completed later.
Figure 13.
© 2019 Toyota Motor Sales, USA
T-SB-0081-19
July 11, 2019
Page 14 of 18
Navigation Map Activation and Transport Mode Deletion During PDS
Transport Mode Deletion Procedure (continued)
16. Menu display: “The steering angle sensor is not initialised!”
Click Continue to initialize.
Figure 14.
17. Menu display: “Electrical steering assistance is now activated.”
Follow the directions on the screen, then click Continue once initialization is complete.
Figure 15.
© 2019 Toyota Motor Sales, USA
T-SB-0081-19
July 11, 2019
Page 15 of 18
Navigation Map Activation and Transport Mode Deletion During PDS
Transport Mode Deletion Procedure (continued)
18. If the battery state of charge is less than 70%, charge the battery with the DCA-8000 battery
charger using the Manual Charge option.
Refer to the DCA-8000 Battery Diagnostic Charger Instruction Manual for complete battery
charging procedures.
Click Continue.
NOTICE
Connect the battery charger to the under-hood jump starting posts (do NOT connect
directly to the battery).
Do NOT charge at a voltage of more than 14.8V at room temperature (no rapid charging).
Figure 16.
© 2019 Toyota Motor Sales, USA
T-SB-0081-19
July 11, 2019
Page 16 of 18
Navigation Map Activation and Transport Mode Deletion During PDS
Transport Mode Deletion Procedure (continued)
19. Fault memories should clear automatically. Once complete, review the pre-delivery check
status list, then click Continue.
Figure 17.
20. Menu display: “Service function finished”
Click Continue.
Figure 18.
© 2019 Toyota Motor Sales, USA
T-SB-0081-19
July 11, 2019
Page 17 of 18
Navigation Map Activation and Transport Mode Deletion During PDS
Transport Mode Deletion Procedure (continued)
21. Transport mode deletion is completed.
The Transport mode indicator in the combination meter should now be OFF.
22. To close the operation in ISTA, enter the following menus: Operations – Active – Operation List
Select the VIN and click Close operation.
Figure 19.
© 2019 Toyota Motor Sales, USA
T-SB-0081-19
July 11, 2019
Page 18 of 18
Navigation Map Activation and Transport Mode Deletion During PDS
Transport Mode Deletion Procedure (continued)
23. When the Close operation window appears, click OK.
Figure 20.
24. Turn the vehicle OFF by pressing the Start-Stop engine switch once, then hold the power
button on the head unit until the vehicle powers down.
25. Disconnect the DLC3 connector from the vehicle and close ISTA.
© 2019 Toyota Motor Sales, USA
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