DISTRIBUTE TO:
 Service Manager
 Warranty Administrator

Customer Support
Program Bulletin

No.:
Date:
Page:

POL19-05
7/3/2019
1 of 3

SUBJECT: CUSTOMER SUPPORT PROGRAM BULLETIN (ZKH):
COVERAGE FOR DOOR MIRROR FOOT LIGHTS (PUDDLE
LIGHTS) ON CERTAIN 2018-2019 MY C-HR VEHICLES
Background
Toyota has received reports stating that the door mirror foot lights (puddle lights)
may project a distorted image of the C-HR logo onto the ground. This distortion
may be due to the projector film in the door mirror foot light becoming damaged
due to heat and moisture.
Applicability
Although the door mirror foot light is covered by Toyota’s New Vehicle Limited
Warranty, for 3 years or 36,000 miles (whichever occurs first), we at Toyota care
about the customer’s ownership experience. Toyota is providing coverage for
repairs related to the condition described above.
This Customer Support Program provides coverage as it applies to the door
mirror foot lights (puddle lights). The specific condition covered by this program is
the distorted image of the C-HR logo projected by the door mirror foot light due to
the projector film in the door mirror light becoming damaged due to heat and foot
moisture. If the condition is verified, the dealer will replace both door mirror foot
lights with door mirror foot lights of an improved design under the terms of this
Customer Support Program.
•

The Primary Coverage will be offered until October 12, 2020,
regardless of mileage.

•

After the Primary Coverage, the Secondary Coverage is applicable for 5
years from the vehicle’s date of first use or 60,000 miles, whichever
occurs first.

Note: Both door mirror foot lights will be replaced at the same time even if only
one side is exhibiting the condition covered by this Program.
Direct marketing of this Customer Support Program is strictly prohibited pursuant
to the Toyota Warranty Policy 5.21, “Warranty Solicitation.” Non-compliance of
this Policy may result in a claim debit.

Toyota Customer Support Program Bulletin

POL19-05
7/3/19
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Applicability (Continued)
This coverage is for work performed at an authorized Toyota dealer only. It is
subject to the same terms and conditions set forth in the New Vehicle Limited
Warranty Section of the Owner’s Warranty Information booklet. For example,
damage from abuse, an accident, theft and/or vandalism is not covered.
Covered Vehicles
Not all vehicles are covered by this Customer Support Program. Verify VIN
applicability by checking TIS before completing any repairs.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All
dealership technicians performing this repair are required to successfully
complete the most current version of the E-Learning course “Safety Recall and
Service Campaign Essentials”. To ensure that all vehicles have the repair
performed correctly; technicians performing this repair are required to currently
hold at least one of the following certification levels:
•
•
•
•
•

Maintenance Level Technician
Certified Technician (Any Specialty)
Expert Technician (Any Specialty)
Master Technician
Master Diagnostic Technician

Claims for repairs that were performed by non-qualified technicians are subject to
debit.
Claim Submission
Claim Type: Repair Program
Note: If the vehicle is still under the New Vehicle Limited Warranty, submit the
repair as a Regular warranty claim.
Opcode

Description

Labor Time

ZKH001

Replace the door mirror foot light
BOTH SIDES

0.4 hr./vehicle

Note: Both door mirror foot lights will be replaced at the same time even if only
one side is exhibiting the condition covered by this Program.

Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.

Toyota Customer Support Program Bulletin

POL19-05
7/3/19
3 of 3

Replacement Parts
All parts replaced for this repair are subject to warranty parts recovery.
Part Number

Description

Quantity

04008-581F4

Lamp Assy, Outer Mirror, RH and LH

1

Parts Recovery Procedures
All parts replaced as part of this Customer Support Program must be turned over
to the parts department until appropriate disposition is determined. The parts
department must retain these parts until notification via the Parts Recovery
System (PRS) is received indicating whether to ship or scrap the parts. These
parts are utilized by various departments for defect analysis, quality control
analysis, product evaluation, as well as other purposes.
To help minimize dealer storage challenges, Toyota recommends that dealers:
•
•

File the campaign claim accurately and promptly. The time a dealer is
required to hold parts is based on when the campaign claim is paid by
Toyota.
Monitor the Warranty Parts Recovery Notifications and Part Scrap Report
regularly.

Refer to Warranty Policies 9.3 and 9.6 for additional details.
Technical Instructions (Repair Procedures)
Technical instructions can be found in T-SB-0075-19. Please refer to TIS for
additional information.

Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.