Campaign No. 2019060014, July 2019

TO:

ALL MERCEDES-BENZ CENTERS

SUBJECT:

Model 447 Model Year 2019
Update Transmission Control Unit Software

Daimler AG (“DAG”) the manufacturer of Mercedes-Benz vans, has determined that the intended
software version for Model Year 2019 has not yet been installed on the transmission control unit of
certain Model Year 2019 Mercedes-Benz Metris vehicles. As a result, the affected vehicles do not
formally comply with the associated certification documents. We ask that you update the transmission
control (VGS) unit software on the affected vehicles.

Prior to performing this Service Campaign:


Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously
repaired.



Please review the entire Service Campaign bulletin and follow the repair procedure exactly as
described.

Approximately 141 vehicles are affected.

Order No. V-SC-2019060014
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data
Control, and MBUSA-SLP S424HH001, Control of Quality Records.

V-SC-2019060014

Procedure
Operation No.

Time (hrs.)

Damage Code

Code

02 4762

Connect/disconnect diagnostic system (XENTRY
Diagnosis)

0.1

27 950 63 8

VS2GETSW

02 5058

Connect/disconnect starter battery charger (with
XENTRY Diagnosis connected)

0.1

27 950 63 8

VS2GETSW

0.2

27 950 63 8

VS2GETSW

02 8367

Operation text

Operations: Update fully integrated transmission
control (VGS) unit software (XENTRY Diagnosis
connected)

Check
1

Check whether the

Affected vehicles: Update software for fully integrated transmission

SM27.19-S-0034-01AAA

vehicle is affected by the control unit (VGS) (code: VS2GETSW)
measure
For authorized Mercedes‑Benz service partners, only the entry in the
Extended VEGA Application (EVA) system, in the "Current" tab, is
decisive. An additional test of the affected vehicles in the workshop
information system (WIS) or vehicle list is thereby not necessary.
Update Software
2

Mount charger.

A sufficient power supply for the on-board electrical system battery

AR54.10-S-1127E

must be guaranteed throughout the entire work procedure. Otherwise
any undervoltage that occurs may damage the control units.
Follow the operating instructions for the charger.
Use the charger to ensure that an adequate voltage (min. 12.5 V) is
provided for the on-board electrical system battery.
3

Install vehicle diagnosis

If XENTRY Diagnostics is not yet attached.

AD00.00-S-2000-04E

system.
Always use the latest XENTRY Diagnostics software release.
The operation steps must be performed exactly as per XENTRY
Diagnostics.
4

Update fully integrated

To do this, select the following menu items: Quick test view > N15/11 AR54.21-S-0014E

transmission control unit – Fully integrated transmission control (VGS) > Adaptation > Control
(VGS) software.

units update > Updating of control unit software
XENTRY Diagnostics guides you through the procedure for updating
the control unit software. It is essential to precisely follow the
operation steps in XENTRY Diagnostics.

V-SC-2019060014

5

Remove vehicle
diagnosis system from
vehicle.

6

Remove charger from

AR54.10-S-1127E

vehicle.

Parts ordering note
No replacement parts are required.

V-SC-2019060014