E241 Service Bulletin/Repair Instructions

E241 EMY13-15A OBD System Readiness
Page 1 of 4
Service Bulletin

E241
Section

45 - Engine
Description

PACCAR MX-13 EPA13 EMY2013 - 2015A NOx Emissions Improvement and On Board Diagnostic (OBD) System Readiness and

Other OBD System Issues
Release Date

8/16/2019
Revision History

08/28/2019 - Added chassis for the remaining 49 states and Canada to the attached Address List.

08/21/2019 - Added the following note to the Procedure section: "All MX engine or aftertreatment software files must be processed

through PACCAR Vehicle Pro (PVP) prior to programming with DAVIE4." Also, added "File the claim within 14 days." in the
warranty section.
Introduction

Peterbilt has determined that certain vehicles manufactured with PACCAR MX-13 EPA2013 and Engine

Model Year 2013-2015A require a software update.
Situation

After installing the engine software update, the NH3 Ammonia sensor will no longer be used by the engine

software. The sensor is left in place to plug the hole.

Diagnostics from Engine Rapido will not include NH3 Ammonia sensor troubleshooting.

This table indicates released repair paths. As additional repair paths are approved, additional chassis may

be added to bulletin E242.
NOx Emissions

Improvement

Engine Rating(s)
Exhaust Configuration
SW Update

(Sec Mixer)
https://eportal-auth.paccar.com/dealer/uspb/en/service/enginebulletins/enginefieldrepair/Pag... 9/3/2019
E241 EMY13-15A OBD System Readiness
Page 2 of 4
ENGINE MODEL YEAR 2013

430hp, 455 hp, 455

hp MT, 485 hp, 500

hp
Yes

RHUC
See bulletin E242
Yes
ENGINE MODEL YEAR 2014

430 hp, 430 hp MT,

455 hp, 455 hp MT,

485 hp, 500 hp
Yes

RHUC
See bulletin E242
Yes
ENGINE MODEL YEAR 2015A

(Engines built prior to May 18, 2015)

430 hp, 430 hp MT,

455 hp, 455 hp

MT, 485 hp, 500 hp
RHUC
Yes

See bulletin E242
Yes
Resolution

Emissions Recall

Service all chassis affected that enter your dealership, even if the customer has no issue with the chassis.

Review the attached chassis list for your dealer code and schedule your customer(s) for service if

their chassis is on the list.

2. If you are not using Service Management to start repair orders, review DWWC or SIR for

“Complete” next to the "E241" campaign code prior to performing this repair.

1.
NOTE

All chassis will require repairs per bulletins E241 and eventually E242. It is important to ONLY perform

the appropriate repairs as indicated in SIR.

3.
Follow the procedures below to update the engine software.
NOTE

If the vehicle requires any parameter changes, they MUST BE MADE before updating the engine software, OR

they will have to wait 2-business days after the software update to make any parameter changes.
CAUTION

Dealers that release trucks on the chassis list without completing the actions described

below may face liability for progressive damage.
NOTE

The State of California has waived the requirement of providing a California Proof of Corrections (POC) Certificate for

this phase of the recall. This bulletin will be updated when the POC Certificate is required.
https://eportal-auth.paccar.com/dealer/uspb/en/service/enginebulletins/enginefieldrepair/Pag... 9/3/2019
E241 EMY13-15A OBD System Readiness
Page 3 of 4
Warranty

There is no time or mileage limit for this emissions recall. Peterbilt will pay for parts at dealer net plus

applicable mark-up and labor:

0.5 hours labor to update the PCI software. Use Quick Claim Code E241A.

File a long form claim for extraordinary circumstances. A quick claim for standard labor must be

filed first.

Issues caused by using DAVIE4 software lower than the currently released version are not

covered by warranty.

File the claim within 14 days. Reference the Warranty bulletin Federal Safety Recall and Field

Campaigns
Take-Off Parts Disposition: N/A

NOTE: Peterbilt dealers may perform E241 repairs on Kenworth chassis, but Quick Claims do not apply. For

Kenworth chassis repairs, use the long claim input form in DWWC selecting "Draft/Offline Claims,"

the "General" tab, and in the "Type of Claim" drop down box, select "PACCAR Engine Claim," then manually

enter claim codes (Campaign #, Failure type, and SRT).

For Field...
Enter...
Failure Location
045-021-810
Failure Type
700
Claim Type
A

0.5 hrs. DAVIE 4- Download new

software to PCI
SRT 045-241
Parts

Software only, no parts.
Procedure

Refer to bulletin E134 for information about programming a PACCAR MX engine.
IMPORTANT! All MX engine or aftertreatment software files must be processed through

PACCAR Vehicle Pro (PVP) prior to programming with DAVIE4.

1.

2.

3.
Ensure DAVIE4 is up-to-date.

Update the engine software.

If errors occur during programming, refer to the Programming Troubleshooting Guide in the

attachments.
Attachments

E241 Address List

E241 California Registered - Customer Letter

E241 Remaining 49 States - Customer Letter

Programming Troubleshooting Guide
https://eportal-auth.paccar.com/dealer/uspb/en/service/enginebulletins/enginefieldrepair/Pag... 9/3/2019
E241 EMY13-15A OBD System Readiness
Page 4 of 4
Access to PACCAR’s Enterprise Portal is provided as a benefit of doing business with PACCAR. All applications and content accessed

through this system are confidential and proprietary and the property of PACCAR Inc and its suppliers, and must be kept strictly

confidential pursuant to the contract licensing such access. Disclosure, publication, release or distribution of any material found on

PACCAR systems to any person other than employees with a need to know such information is strictly prohibited. All activity on this

system is monitored. If PACCAR suspects or discovers any unauthorized activity, access may be immediately terminated without

prior notification. Violators may be subject to legal action.

© Copyright 2019 PACCAR Inc. All rights reserved. We welcome your feedback on this page. For technical questions or concerns

about this page, please contact the DealerNet Webmaster.
https://eportal-auth.paccar.com/dealer/uspb/en/service/enginebulletins/enginefieldrepair/Pag... 9/3/2019
August 23, 2019
EMISSIONS NON-COMPLIANCE

This notice applies to your vehicle. Your VIN(s) can be found on the bottom or back of this page.

Subject:
PSB E241 / E242– Emissions Recall for PACCAR MX-13 EPA13 EMY 2013 to 2015A NOx Emissions Improvement and On

Board Diagnostic (OBD) system readiness and other OBD system software related issues
EXPIRATION DATE: NONE

Dear Peterbilt Customer,

Peterbilt has determined that you may own a vehicle with an Engine Model Year 2013 – 2015A MX-13 engine that does not conform to

emission control requirements. Your vehicle may be releasing air pollutants which exceed (California or California and federal) standards.

Your vehicle has been identified as having an affected Emission Control system. These repairs, including parts, engine software and labor,

will be performed at no charge to you. If this repair is not completed, it may cause the vehicle to fail a vehicle inspection when such tests

are required under state law. There are no other adverse effects of the uncorrected nonconformities on the performance, fuel economy, or

durability of the vehicle or engine.

Please be aware that, by the end of December, 2019, you will receive notification of an additional emissions recall software update that

corrects other OBD related issues.

What is the problem?
NOx emissions exceedance on federal test cycles and On Board Diagnostics (OBD) system

readiness, and other OBD system issues
What will your dealer do?
Modify the aftertreatment system and update the engine software to improve NOx emissions

performance and resolve OBD system issues.
What should you do?
Contact your Peterbilt Dealer to schedule an appointment for repair.
Peterbilt Motors Company has initiated a recall to remedy the defect. Please contact your Peterbilt dealer to schedule an appointment for

these services. To find your Peterbilt dealer, please visit the Dealer Locator at www.Peterbilt.com or scan the QR code below. This repair

may take up to 1.0 hours of labor depending on dealer scheduling.

If you desire any customer-specific parameter changes to be made during this visit, please request them when making the service

appointment or dropping off the vehicle. When the software is updated, the parameter change will be made. If additional changes are

desired after engine software update is completed, 2-business days are required before changes can be made.

If you had this repair performed before receiving this letter, you may be eligible to receive reimbursement for the cost of obtaining a prenotification remedy of the problem associated with this recall. Receipts for parts and/or labor are required for consideration of

reimbursement. Please contact your dealer for details.

In order to ensure your full protection under the emission warranty provisions, it is recommended that you have your vehicle serviced as

soon as possible. Failure to do so could be determined as lack of proper maintenance of your vehicle.

If you require further information about this recall, reimbursement of a pre-notification remedy associated with this recall, or experience any

difficulty in making arrangements for this repair, please contact: Peterbilt Motors Company, 1700 Woodbrook St, Denton, TX 76205, Attn:

Customer Services Department, phone 940-591-4220.

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten

days. If you no longer own this vehicle, we would appreciate your advising us of the new owner if you know their name by calling the phone

number above.

We apologize for any inconvenience this may cause and thank you for your participation in helping Peterbilt provide the highest levels of

customer satisfaction and service expertise. We value your business and appreciate your ongoing loyalty to Peterbilt and its dealer

network. Industry-leading quality, performance and reliability are hallmarks of Peterbilt products, and we thank you for making Peterbilt your

truck of choice.

Sincerely,
Michelle Ponsonby

Director of Customer Service

Peterbilt Motors Company
REPAIR PROCEDURE

PCI Programming Errors Troubleshooting
PSB E241
Applicable to PACCAR MX-13 EPA 2013 Engine Model Year 2013 through 2015A
Failed to program the ECU Model Year 2015A chassis

This issue is most likely to occur on Model Year 2015A chassis.
Problem
Flashing fails at 100% progress during PCI flashing and returns a generic fail to program PCI message.
Symptoms

•
The PCI behaves as though in boot mode.
•
On the DAVIE4 software page, the Latest Release column lists part numbers from Part Number

Set 1 (refer to Part Number Lookup Table)
Solution

1. Cycle the key switch.

2. Start a SupportLink case (see Filing a Support Link Case). Include a screenshot of the I-pane (

showing the component group.

The Latest Release component groups will be updated to Part Number Set 2 (refer to Part

Number Lookup Table)

3. Flash the PCI.
8/16/2019
PSB E241
Page 1 of 3
)
PCI Programming Errors Troubleshooting
Failed to program the ECU Model Year 2013/2014 chassis

This issue is most likely to occur on Model Year 2013/2014 chassis.
Problem
Flashing fails and returns a generic fail to program PCI message. An A600-0059 error is displayed on the

home page.
Symptoms

•
A600-0059 error displays on the home page.
•
PCI acts as though it is in boot mode.
•
On the DAVIE4 software page, the both the Installed (ECU) column and the Latest Release column

list part numbers from Part Number Set 2 (refer to Part Number Lookup Table)
Solution

1. Cycle the key switch.

2. Start a SupportLink case (see Filing a Support Link Case). Include a screenshot of the I-pane (

showing the component group.

The Latest Release component groups will be updated to part numbers from Part Number

Set 1

8/16/2019
PSB E241
Page 2 of 3
)
PCI Programming Errors Troubleshooting

3. Flash the PCI.
Part Number Lookup Table

Component Group
Part Number Set 1
Part Number Set 2
1020
2254962
2254714
1080
2036858
2193818
2258233
2254223
2258234
2254224
2258235
2254225
2258236
2254226
2258237
2254227
2258238
2254228
1083
Filing a Support Link Case

Follow these instructions to file a SupportLink case for these issues to ensure the VSC team has your

issue in the appropriate que.

1. Submit the case under Vehicle Support | MX Software Assistance.

2. In the Subject Line enter E241.

3. Attach the screenshot of the component group.

4. In the Question Box, enter the error message and describe with Part Numbers do not match in the

Part Number Set.
8/16/2019
PSB E241
Page 3 of 3
Kenworth Truck Company

Customer Service Department

PO Box 1000

Kirkland, Washington 98083-1000

(425) 828-5888
Date of Letter

Subject:
ESB E241 / E242 – Emissions Recall for PACCAR MX-13 EPA13 EMY 2013 to 2015 NOx Emissions Improvement and On Board

Diagnostic (OBD) system readiness and other OBD system software related issues

EXPIRATION DATE: NONE

The VINs are listed on the back of this page

Customer name

Customer address

City, State ZIP
Dear Kenworth Customer,

Kenworth Truck Company has determined that you may own a vehicle with an Engine Model Year 2013-2015A PACCAR MX-13 engine

manufactured from 06/11/2012 through 06/04/2015 that does not conform to emission control requirements. Your vehicle may be releasing air

pollutants which exceed (California or California and federal) standards. Your vehicle has been identified as having an affected Emission Control

system. These repairs, including parts, engine software and labor, will be performed at no charge to you. If this repair is not completed, it may

cause the vehicle to fail a vehicle inspection when such tests are required under state law. There are no other adverse effects of the uncorrected

nonconformities on the performance, fuel economy, or durability of the vehicle or engine.

The problem is…
NOx emissions exceedance on federal test cycles and On Board Diagnostics

(OBD) system readiness and other OBD system issues.
What your dealer will do…
Modify the aftertreatment system and update the engine software to improve

NOx emissions performance and resolve OBD system issues.
What you must do …
Contact your Kenworth Dealer to schedule an appointment for repair.
Kenworth has initiated a recall to remedy the defect. Please contact the nearest Kenworth dealer. To find your Kenworth dealer, please visit

Dealer Locator at www.Kenworth.com or scan the QR code. This repair may take up to 1.0 hour of labor depending on vehicle configuration and

dealer scheduling.

If you desire any customer-specific parameter changes to be made during this visit, please request them when making the service appointment

or dropping off the vehicle. When the software is updated, the parameter change will be made. If additional changes are desired after engine

software update is completed, 2-business days are required before changes can be made.

If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a prenotification remedy of the problem associated with this recall. Please contact your dealer for details.

In order to ensure your full protection under the emission warranty provisions, it is recommended that you have your vehicle serviced as soon as

possible. Failure to do so could be deemed improper maintenance of your vehicle.

If you require further information about this campaign, reimbursement of a pre-notification remedy associated with this recall, or experience any

difficulty in making arrangements for this repair, please contact Kenworth Customer Service, provide your name, your dealer’s city and state,

your phone number, your email address (optional), the last 8 digits of your VIN, the bulletin number, and your question, using one of the

following:

Email: Kenworth.Campaigns@paccar.com with the bulletin number in the subject line

or

Mail: Kenworth Truck Company, P.O. Box 1000, Kirkland, WA 98083-1000, Attn: Customer Service Department

or

Phone: 425-828-5888

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If

you no longer own this vehicle, we would appreciate your advising us of the new owner if you know their name and address using the email

address above.

We regret any inconvenience that this work may cause you and appreciate your cooperation in this matter.

Thank you,
Gordon Clark

Director of After Sales

Kenworth Truck Company
Kenworth Truck Company

Customer Service Department

PO Box 1000

Kirkland, Washington 98083-1000

(425) 828-5888
Date of Letter

Subject:
ESB E241 / E242 – Emissions Recall for PACCAR MX-13 EPA13 EMY 2013 to 2015 NOx Emissions Improvement and On-Board

Diagnostic (OBD) system readiness and other OBD system software related issues

EXPIRATION DATE: NONE

The VINs are listed on the back of this page

Customer name

Customer address

City, State ZIP
Dear Kenworth Customer,

Kenworth Truck Company has determined that you may own a vehicle with an Engine Model Year 2013-2015 PACCAR MX-13 engine

manufactured from 06/11/2012 through 05/22/2015 that does not conform to emission control requirements. Your vehicle may be releasing air

pollutants which exceed (California or California and federal) standards. Your vehicle has been identified as having an affected Emission Control

system. These repairs, including parts, engine software and labor, will be performed at no charge to you. If this repair is not completed, it may

cause the vehicle to fail a vehicle inspection when such tests are required under state law. There are no other adverse effects of the uncorrected

nonconformities on the performance, fuel economy, or durability of the vehicle or engine.

Please be aware that, by the end of December 2019, you will receive notification of an additional emissions recall software update that corrects

other OBD related issues.

The problem is…
NOx emissions exceedance on federal test cycles and On-Board Diagnostics

(OBD) system readiness and other OBD system issues.
What your dealer will do…
Modify the aftertreatment system and update the engine software to improve

NOx emissions performance and resolve OBD system issues.
What you must do …
Contact your Kenworth Dealer to schedule an appointment for repair.
Kenworth has initiated a recall to remedy the defect. Please contact the nearest Kenworth dealer. To find your Kenworth dealer, please visit

Dealer Locator at www.Kenworth.com or scan the QR code. This repair may take up to 1.0 hour of labor depending on vehicle configuration and

dealer scheduling.

If you desire any customer-specific parameter changes to be made during this visit, please request them when making the service appointment

or dropping off the vehicle. When the software is updated, the parameter change will be made. If additional changes are desired after engine

software update is completed, 2-business days are required before changes can be made.

If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a prenotification remedy of the problem associated with this recall. Please contact your dealer for details.

In order to ensure your full protection under the emission warranty provisions, it is recommended that you have your vehicle serviced as soon as

possible. Failure to do so could be deemed improper maintenance of your vehicle.

If you require further information about this campaign, reimbursement of a pre-notification remedy associated with this recall, or experience any

difficulty in making arrangements for this repair, please contact Kenworth Customer Service, provide your name, your dealer’s city and state,

your phone number, your email address (optional), the last 8 digits of your VIN, the bulletin number, and your question, using one of the

following:

Email: Kenworth.Campaigns@paccar.com with the bulletin number in the subject line

or

Mail: Kenworth Truck Company, P.O. Box 1000, Kirkland, WA 98083-1000, Attn: Customer Service Department

or

Phone: 425-828-5888

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If

you no longer own this vehicle, we would appreciate your advising us of the new owner if you know their name and address using the email

address above.

We regret any inconvenience that this work may cause you and appreciate your cooperation in this matter.

Thank you,
Gordon Clark

Director of After Sales

Kenworth Truck Company

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