Emissions Service Action
Code: 26L9
Subject
Release Date
Affected Vehicles

Exhaust Gas Recirculation (EGR) Cooler
August 21, 2019
Certain Audi 3.0L TDI Generation 2 Passenger Car (PC) Vehicles

Country

Model Year

Vehicle

Vehicle Count

USA
USA
USA
USA
CAN
CAN

2014
2014
2014
2014
2014
2014

A8
A7
A6 SEDAN
Q5
A7
Q5

6
1
9
20
1
5

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.

Problem Description

Corrective Action



Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

Due to a parts catalog error, an incorrect EGR cooler may have been installed on some vehicles
during a past service repair visit. Audi will inspect, and if necessary replace the EGR cooler as
a proactive measure to ensure continued emissions compliance.
Inspect and, if necessary, replace the EGR cooler.

IMPORTANT! AEM Not
Required To Receive
This Repair

This service action is fully independent of the approved diesel modification recall on
affected vehicles. For customer convenience, this action can be performed at the same
time as other service work, but can also be done independent of the diesel modification
(AEM). Customers do not need to receive the diesel modification (AEM) in order to
receive this repair.

Parts Information

Parts Control Type: VIN to Order
Due to the small number of affected vehicles there will not be a parts allocation. Please
reference the Repair Projection Tool (below) to view your potential VIN population.
If parts are needed to support a vehicle repair:
•

US Dealers - use AVA

•

CAN Dealers - contact the Parts Specialists via phone (800-767-6552), email
(VWoAPartsSpecialists@vw.com), or chat/text with the VIN to order

Part Number
059131515FP
059129717N
059129718A
059131358B
059131547P
059131547R
059131548E

Description
(per POC)
COOLER
GASKET
GASKET
GASKET
GASKET
GASKET
CLIP

Qty. per
Vehicle
1
6
6
1
1
1
1

Ordering
Method
VIN to Order
Free Order
Free Order
Free Order
Free Order
Free Order
Free Order

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August 2019

26L9 Page 1 of 31

059131599K
059145215B
1K0253725F
G 013A8JS0
N 10124306
N 90809102

GASKET
GASKET
CLIP
COOL.ADD.
BOLT
SEAL RING

1
1
1
Up to 15.00L
2
1

Free Order
Free Order
Free Order
Free Order
Free Order
Free Order

Projection Tool (double click to open):
Code Visibility

On or about August 21, 2019, affected vehicles will be listed on the Inventory Vehicle Open
Campaign Action report under My Dealership Reports (found on www.accessaudi.com & OMD
Web). A list will not be posted for dealers who do not have any affected vehicles.
On or about August 21, 2019, this campaign code will show open on affected vehicles in Elsa.
On or about August 21, 2019, affected vehicles will be identified with this campaign code in the
VIN Lookup tool at www.audiusa.com.

Owner Notification

Owner notification will take place in August, 2019. Owner letter examples are included in this
bulletin for your reference.

Emissions Campaigns
Requirements
(CALIFORNIA ONLY)

The California Air Resources Board and the Department of Motor Vehicles (DMV) require
emissions-related campaigns to be completed prior to vehicle registration renewal. When
campaign work is done you must provide the owner with a signed “Vehicle Emission Recall –
Proof of Correction” certificate (RC EMISCAVWAU). Order certificates online via the
Compliance Label Ordering portal at www.accessaudi.com.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at
www.accessaudi.com.

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Audi dealer. 2019 Audi Group of America, Inc. and Audi Canada. All Rights Reserved.
August 2019

26L9 Page 2 of 31

Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number

26L9

Damage Code

0099

Parts Vendor Code
Claim Type

002
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.

Mark EGR Cooler as causal part*
Do not claim wash/loaner under this action
01
ALL Models:
Inspect Exhaust Gas Recirculation (EGR) Cooler part number, correct part number
installed, no further work required.
Labor operation: 0183 01 99

30 T.U.

-OR-

A8 Models:
Inspect Exhaust Gas Recirculation (EGR) Cooler part number, incorrect part number
installed, replace Exhaust Gas Recirculation (EGR) Cooler
Labor operation: 2643 19 99

350 T.U.

Quantity

Part Number

Description

1.00
6.00
6.00
1.00
1.00
1.00
1.00
1.00
1.00
1.00
Up to 150.00
2.00
1.00

059131515FP
059129717N
059129718A
059131358B
059131547P
059131547R
059131548E
059131599K
059145215B
1K0253725F
G 013A8JS0
N 10124306
N 90809102

EGR Cooler*
Intake Gasket
Intake Gasket
Gasket
Gasket
Gasket
Clamp
Gasket
O-Ring gasket
Clamp
Coolant
Oval hexagon socket head bolt
O-Ring

-OR(continued on next page)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August 2019

26L9 Page 3 of 31

A6, A7, Q5 Models:
Inspect Exhaust Gas Recirculation (EGR) Cooler part number, incorrect part number
installed, replace Exhaust Gas Recirculation (EGR) Cooler.
Labor operation: 2643 20 99

320 T.U.

Quantity

Part Number

Description

1.00
6.00
6.00
1.00
1.00
1.00
1.00
1.00
1.00
1.00
Up to 150.00
2.00
1.00

059131515FP
059129717N
059129718A
059131358B
059131547P
059131547R
059131548E
059131599K
059145215B
1K0253725F
G 013A8JS0
N 10124306
N 90809102

EGR Cooler*
Intake Gasket
Intake Gasket
Gasket
Gasket
Gasket
Clamp
Gasket
O-Ring gasket
Clamp
Coolant
Oval hexagon socket head bolt
O-Ring

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August 2019

26L9 Page 4 of 31

Customer Letter Example (United States)

This notice applies to your vehicle:
Subject:

Emissions Service Action 26L9 – Exhaust Gas Recirculation (EGR) Cooler
Certain 2014 Model Year Audi A6 Sedan, A7, A8, and Audi Q5 Vehicles with 3.0L TDI Engine (Generation 2
Passenger Cars)

Dear Audi Owner,
In cooperation with the United States Environmental Protection Agency and the California Air Resources Board, we are informing
you of our decision to conduct an emissions service action on certain 2014 model year Audi A6 Sedan, A7, A8, and Audi Q5
vehicles with 3.0L TDI Engine (Generation 2 Passenger Cars). Our records show that you are the owner of a vehicle affected by
this action.

Please note: This service action is fully independent of the approved diesel modification recall on your vehicle. For your convenience,
this action can be performed at the same time as other service work, but can also be done independent of the diesel modification.
You do not need to receive the diesel modification in order to receive this repair.
What is the issue?

Due to a parts catalog error, an incorrect exhaust gas recirculation (EGR) cooler was installed
during a past service repair visit. Audi will inspect, and if necessary, replace the EGR cooler as
a proactive measure to ensure continued emissions compliance.

What will we do?

Your authorized Audi dealer will inspect, and if necessary, install the correct EGR cooler. This
work will take about three hours to complete and will be performed for you free of charge. Please
keep in mind that your dealer may need additional time for the preparation of the repair, as well
as to accommodate their daily workshop schedule.

What should you do?

In order to limit any possible inconvenience, please contact your authorized Audi dealer as soon
as possible to schedule this service. For your convenience, you can also visit www.audiusa.com
and click on the “Find a Dealer” link to locate a dealer near you and schedule this service.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please forward
this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have
changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card
and mail it to us so we can update our records.

Important information for California regulations require that this campaign be completed prior to the time you renew your
California Vehicle Owners vehicle registration. Therefore, please make sure that this campaign is completed prior to
the renewal of your vehicle registration, and that you furnish proof of completion to the
– California Regulations
Department of Motor Vehicles (DMV) in the form of a copy of the dealer’s repair order, including
a signed “Proof of Correction” certificate. You obtain this from your dealer after the campaign has
been completed. Please retain the signed “Proof of Correction Certificate” with your vehicle
records. DO NOT MAIL THIS FORM to the DMV, unless requested.
Can we assist you
further?

If your authorized Audi dealer fails or is unable to complete this work free of charge within a
reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our
“Contact Us” page at www.audiusa.com.

Checking your vehicle for
open Recalls and Service
Campaigns

To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please
visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle
Identification Number (VIN).

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your vehicle
continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August 2019

26L9 Page 5 of 31

Customer Letter Example (CANADA)

This notice applies to your vehicle:
Subject:

Emissions Service Action 26L9 – Exhaust Gas Recirculation (EGR) Cooler
Certain 2014 Model Year Audi A7 and Audi Q5 with 3.0L TDI Engine (Generation 2 Passenger Cars)

Dear Audi Owner,
This notice is sent to you in accordance with the requirements of the Canadian Environmental Protection Act, 1999.
Audi has determined that a defect, which relates to a prescribed emission standard, exists in certain 2014 model
year Audi A7 and Audi Q5 vehicles with 3.0L TDI Engine (Generation 2 Passenger Cars). Our records show that
you are the owner of a vehicle affected by this action.
Please note: This service action is fully independent of the approved diesel modification recall on your vehicle. For your convenience,
this action can be performed at the same time as other service work, but can also be done independent of the diesel modification.
You do not need to receive the diesel modification in order to receive this repair.

What is the issue?

Due to a parts catalog error, an incorrect exhaust gas recirculation (EGR) cooler was
installed during a past service repair visit. Audi will inspect, and if necessary, replace
the EGR cooler as a proactive measure to ensure continued emissions compliance. It
is undetermined whether there could be an impact on emissions. Audi is proactively
inspecting, and if required, updating the EGR components in effected vehicles.

What will we do?

Your authorized Audi dealer will inspect, and if necessary, replace the EGR Cooler.
This work will take about three hours to complete and will be performed for you free of
charge. Please keep in mind that your dealer may need additional time for the
preparation of the repair, as well as to accommodate their daily workshop schedule.

What should you do?

In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. On or about August 21, 2019 the
necessary repair instructions and parts will be available to your authorized Audi dealer.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Reimbursement of
Expenses

If you have previously paid for repairs relating to the condition described in this letter,
the enclosed form explains how to request reimbursement. We would be pleased to
review your reimbursement request.

Can we assist you
further?

If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Relations Monday through
Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada”
page at www.audi.ca.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August 2019

26L9 Page 6 of 31

Campaign Work Procedure

26L9 Emissions Service Action

NOTE
•

These repair instructions may differ from the labor operations and labor times listed in ELSA.

•

Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.

•

This procedure must be read in its entirety prior to performing the repair.

•

Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.

•

Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.

•

When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.

WARNING
Risk of injury. Refer to “Warning and Safety Precautions”, found in Appendix A at the end of this document.

Repair Overview

•

Inspect and if necessary, replace EGR cooler
.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August 2019

26L9 Page 7 of 31

Required Parts
Criteria

01

Quantity

Part Number

Part Description

1

059.131.515.FP