Technical Service Bulletin

90-19-01 - Digital Cockpit Instrument Cluster Blank Screen

Transaction No:

2054011/1

Release date:

8/21/2019

Condition
Applicable Vehicles
Model(s)

Year

Eng. Code

Trans. Code

Jetta

2019

All

All

VIN Range
From

VIN Range To

BU_KM000001 BU_KM186986

PR Code
9S0

Revision Table
Instance Number

Published Date

Version Number

2054011/1

8/21/19

90-19-01

Reason For Update
Original publication.

The customer reports the Digital Cockpit instrument cluster screen is blank or has no display and multiple
warning lamps are illuminated in the instrument cluster.
The following DTC is stored in the Instrument Cluster Control Module -J285- diagnostic address 17:
DTC
B159AF0

Description
Monitored display output Replacement function
activated (static or sporadic)

Technical Background
Start-up initialization error in software of the Instrument Cluster Control Module -J285-.

Production Solution
Optimized software in the Instrument Cluster Control Module -J285-.

Service
Note:
Review and follow instructions in Technical Bulletin 01-18-12 “Software Version Management” (2014603).
The SVM Process must be completed in its entirety so the database receives the update confirmation
response. A warranty claim may not be reimbursed if there is no confirmation response to support the
claim.
Prior to launching the ODIS service diagnostic applications and starting control module update process,
confirm the date/time and time zone in Windows. The Windows date/time and time zone settings are
used by the diagnostic software as a component of the diagnostic logs submitted for warranty purposes.
 The ODIS tester patch version 5.1.3 and the baseline version 2.38.0 or higher must be installed.
 Connect an InCharge 940 (INC-940) or GRX3000VAS battery tester/charger to the vehicle battery.
 Do not operate the instrument cluster and the radio-navigation system during the update.
Page 1 of 6
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

90-19-01 - Digital Cockpit Instrument Cluster Blank Screen

Transaction No:

2054011/1

Release date:

8/21/2019

 Do not start the engine during the update.
 Make sure that during the software update no electro-magnetic radiation sources (for example, mobile
phones or cordless phones) are used in or near the vehicle.
 A cable connection between the ODIS tester and the vehicle must be used. When using a Bluetooth or
WiFi connection (diagnostic tool) the software update may fail.
 During the software update switch the hazard warning lights on to ensure a constant CAN data bus
activity of the vehicle.
Tip:
Inform the customer in advance, that when this Instrument Cluster Control Module update is performed,
the user settings in the radio-navigation system will be reset.
Step 1: Make the SD card for software update using the SD Creator
1. Refer to Technical Bulletin 00-19-04 “Set Up SD Creator to Obtain Software Updates” (2054866).
2. Read out the part number and software version of the instrument cluster using GFF > Control Module
List > 0017 – Dash Board > Guided Functions > 0017 – Identification
3. Using the table below, select the required SD card part number which corresponds to the part number
and software version of the instrument cluster.
4. Label the SD card with the SD card part number prior to use.

Instrument Cluster Part
Number

Instrument Cluster
Software Version

SD Card Part Number
(Made using the SD
Creator)

0600, 0610, 0620

3G0 919 360 EQ

Size

17A 920 790
17A 920 890
1 GB
17A 920 790 A
1690, 1691

3G0 919 360 EP

17A 920 890 A
Step 2: Use the SD card with SVM to perform the software update
1. The process of using the SD card to perform the update is controlled by the ODIS tester using Software
Version Management (SVM).
2. Connect the ODIS tester to the vehicle and start Guided Fault Finding (GFF).
3. After the full vehicle scan, click on the “Special Functions” tab and select “Adapting Software”.
4. Hold the key against the immobilizer reader coil on the steering column continuously during this entire
software update (Figure 1).

Page 2 of 6
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

90-19-01 - Digital Cockpit Instrument Cluster Blank Screen

Transaction No:

2054011/1

Release date:

8/21/2019

Figure 1.
5. Select “Software update via measure code” and enter the SVM code as listed in the table below and
follow the on-screen prompts.
6. When prompted, insert the SD card with the correct part number (made according to the table above in
Step 1) into the SD1 card slot of the Information Electronics Control Module 1 -J794-.
Note:
Only an SD card made using the SD Creator may be used. Using an SD card copied outside of the SD
Creator can cause control module damage if the software update fails.
7. Upon confirming the location of the SD card, the ODIS tester starts and monitors the software update
process and displays the progress (Figure 2).

Figure 2.

Page 3 of 6
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

90-19-01 - Digital Cockpit Instrument Cluster Blank Screen

Transaction No:

2054011/1

Release date:

8/21/2019

8. The progress is also displayed on the infotainment system display (Figure 3).

Figure 3.
9. The control module may reboot during the software update process.
10. After the software update has completed successfully, the ODIS tester displays a confirmation
message (Figure 4).

Figure 4.

Old Part Number

Old Software
Version

17A 920 790

New Part Number

New Software
Version

SVM Code

17A 920 790
0600, 0610, 0620

0640

17A 920 890

17A 920 890

17A 920 790 A

17A 920 790 A

FPK1
1690, 1691
17A 920 890 A

1701
17A 920 890 A

Page 4 of 6
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

Transaction No:

2054011/1

Release date:

8/21/2019

90-19-01 - Digital Cockpit Instrument Cluster Blank Screen

Step 3: Ignition Key Cycle
After the software update process has finished completely, perform an additional ignition key cycle.
1. Switch ignition “OFF” for 10 seconds.
2. Switch ignition “ON” and continue.
Step 4: Check Instrument Cluster Language
Check whether the language in the Instrument Cluster has changed. If necessary, adjust the language of
the Instrument Cluster.

Warranty
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies
and Procedures Manual 1)
Model(s)

Year(s)

Eng. Code(s)

Trans. Code(s)

VIN Range From

VIN Range To

Jetta

2019

All

All

BU_KM000001

BU_KM186986

SAGA Coding
Claim Type:

Use applicable Claim Type 1)
Damage

Service Number:

HST

Damage Location (Depends
on Service No.)

--

--

Code
9025

0039

Parts Manufacturer

Jetta

Original Part Number:

VDD 2)

17A 920 890
17A 920 890 A

Labor Operation 3) : Charge Battery

27068950 = 10 TU

Labor Operation 3) : Update Programming

See GFF Time Expenditure

Causal Part: Select Labor Operation

01500000 = 100 TU Max.
Diagnostic Time 4)

GFF Time expenditure

01500000 = Actual GFF
printout (100 TU Max.)

Yes

Page 5 of 6
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

90-19-01 - Digital Cockpit Instrument Cluster Blank Screen

Road Test

Transaction No:

2054011/1

Release date:

8/21/2019

01210002 = 00 TU
No
01210004 = 00 TU

Technical Diagnosis

01320000 = 00 TU max.

No

Claim Comment: Input “As per Technical Bulletin 2054011” in comment section of Warranty Claim.
1)

Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only.

2)

Code per warranty vendor code policy.

3)

Labor Time Units (TUs) are subject to change with ELSA updates.

4)

Documentation required per Warranty Policies and Procedures Manual.

Required Parts and Tools
No Special Parts required.
Tool Description

Tool No:

Midtronics Battery Tester/Charger

InCharge 940 (INC-940)
or
GRX3000VAS

VAS Diagnostic Tool

VAS 6150/X & VAS 6160/X with
ODIS Service with current online updates

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or
removal. Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 6 of 6
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.