ATTENTION:

CLAIMS PERSONNEL q

IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.

SERVICE MANAGER

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PARTS MANAGER

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SERVICE INFORMATION BULLETIN
APPLICABILITY:
SUBJECT:

2020MY Legacy and Outback
New Immobilizer Registration Procedures

NUMBER: 15-246-19
DATE: 08/15/19

INTRODUCTION:
This Service Information Bulletin outlines a new required procedure to follow when performing
immobilizer-related repairs on the all-new 2020 Legacy and Outback. To further enhance vehicle
security, this new procedure requires connection to a secure SBR server for authentication and to
access immobilizer information. An 8-digit “Authentication Key” supplied by SBR will be a required
input when working with SSM4. Unlike the previous system where Teaching Codes have been
unchanged, the new Authentication Key will change every 6 months. This bulletin will be updated
with the latest Authentication Key as it becomes available. The new vehicles utilize an Immobilizer
Type “G” or “H” system depending on model:
•

G: Vehicles with a turn key ignition switch

•

H: Keyless Access with Push-Button Start.

SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
•

After connecting the SSM4 to the vehicle and starting the application, from the Main Menu,
select Immobilizer etc. registration, select the Vehicle then Immobilizer Type and Confirmed.

Continued...
Bulletin Number: 15-246-19; Date: 08/15/19

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G and H Types are new. (I-Type is for Canada-spec. only.)

•

When the vehicle utilizes either a G or H -Type system, an Authentication Key is required to
perform any of the immobilizer-related functions listed in the menu shown below.

•

Currently, for all other models, the immobilizer registration process is unchanged.

•

For 2020MY Legacy and Outback with a G or H -Type system, the Server Connection
screen shown below will be displayed. Input the current Authentication Key and select
“Connection”. Currently the Authentication key is AGE5GP9W.

Continued...
Bulletin Number: 15-246-19; Date: 08/15/19

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AGE5GP9W

•

Detailed instructions for performing all immobilizer-related functions can now be found
on STIS under the Other/Miscellaneous Publication Type: “20MY Registration Manual for
Immobilizer” or by searching Document Code: S1090BE.

IMPORTANT REMINDERS:
•

SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.

•

Always check for any open recalls or campaigns anytime a vehicle is in for servicing.

•

Always refer to STIS for the latest service information before performing any repairs.

CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.

Bulletin Number: 15-246-19; Date: 08/15/19

Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.

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