Select the Manual Selection (Vehicle
Name) tab, and then select the Vehicle
Name and Model Year.
NOTE: If the screen shown in
Figure 14 does not display, proceed to
step 28.

24.

Select Select.

Figure 14

25.

Confirm the correct Vehicle Name and
Model Year are displayed.


When finished, select Confirm.
xxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxx
xxxx

Figure 15

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Steps 26 and 27 below apply to 2018-2019 QX30 vehicles ONLY. For all other vehicles, proceed to step 28
on the next page.

26. Select USA/CANADA Dealers in the
drop down menu, and then select OK.
NOTE:


The screen in Figure 16 will only
appear during the first login on a
CONSULT PC. Future logins with
same CONSULT PC will display the
screen in Figure 17 only.



If the screen shown in Figure 16 does
not display, proceed to step 27.

Figure 16

27. Enter your NNAnet.com Username and
Password, and then select Submit.

NNAnet.com
Username &
Password

Figure 17

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28.

After System Call completes, confirm the
correct Vehicle Identification Number
(VIN) is displayed.


When finished, select Confirm.
NOTE: If the VIN displayed is incorrect,
input the correct VIN. When finished,
select Confirm.

Figure 18

29.

Select MULTI AV.


Use the scroll arrows if needed.

Figure 19

30.

Select Before ECU Replacement.

Figure 20

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31.

Confirm Setting Value (current
configuration) and write it down.


The current configuration can also be
printed with the Print Screen button or
Screen Capture button.



Use the scroll arrows if more than one
page of information is available.

Write down / print this
information

NOTE: Configurable options will differ.
Your screen may look different.
32.

Select Save.
Figure 21

NOTE: If the configuration data cannot be
saved, replace the DCU as instructed in the
applicable Electronic Service Manual
(ESM), and then proceed to page 17,
PART 4: Manually Configure the Multi
AV System (if needed).
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxx

xxxxxxxxxxxxxxxxx

33.

Select End.

xxxxxxxxxxxxxxxxx

Figure 22

34.

Replace the DCU as instructed in the applicable ESM.


Refer to the ESM, section DRIVER INFORMATION & MULTIMEDIA > AUDIO, VISUAL & NAVIGATION
SYSTEM > INFINITI INTOUCH > REMOVAL AND INSTALLATION > DISPLAY CONTROL UNIT >
Removal and Installation.

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PART 3: Configure Multi AV System

35.

Perform steps 20-28 again before proceeding to step 36.

36.

When you get to the screen shown in
Figure 23, select Confirm.

xxxxxxxxxxxxxxxxx

xxxxxxxxxxxxxxxxx

Figure 23

37.

If the screen in Figure 24 appears, skip
to page 20, step 48.

38.

If the screen in Figure 24 does not
appear, go to step 39.

Figure 24

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39.

Select OK.
After performing Step 39:


If an error message does not display,
proceed to page 21, step 52.



If an error message does display,
proceed to PART 4: Manually
Configure the Multi AV System (if
needed), below.

Figure 25

PART 4: Manually Configure the Multi AV System (if needed)

NOTE: If the screen in Figure 26 is not
displayed, click on the Home icon.

40.

Select Re/programming Configuration.

Figure 26

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ITB19-002a

41.

Read the Precautions.
When finished, click in the Confirmed
instructions box to insert a check mark,
and then select Next.

Figure 27

42.

Select the Manual Selection (Vehicle
Name) tab, and then select the Vehicle
Name and Model Year.
NOTE: If the screen shown in Figure 28
does not display, proceed to the next
page, step 45.

43.

Select Select.

Figure 28

44.

Confirm the correct Vehicle Name and
Model Year are displayed.
When finished, select Confirm.
xxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxx
xxxxxxx

Figure 29

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Step 45 below applies to 2018-2019 QX30 vehicles ONLY. For all other vehicles, skip to step 46.
45.

Enter your NNAnet.com Username and
Password, and then select Submit.

NNAnet.com
Username &
Password

Figure 30
46. Confirm the correct VIN is displayed.
When finished, select Confirm.
NOTE: If the VIN displayed is incorrect,
input the correct VIN. When finished,
select Confirm.

Figure 31
47. Select MULTI AV.


Use the scroll arrows if needed.

Figure 32
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48.

Select After ECU Replacement.

Figure 33

49.

Select Manual selection.

Figure 34

50.

Use the drop down menus to select the
configuration options that were printed
or written down in step 31 on page 15.


Use the scroll arrow if more than one
page of information is available.
NOTE: Configurable options may differ
and look different from Figure 35.

Figure 35

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51.

Confirm the configuration items
displayed under Setting Value are
correct, and then select OK.

Figure 36

52.

Turn the ignition OFF, and then start the engine.

53.

After starting the engine, wait for about 30 seconds.

54.

Use C-III plus to erase any codes from the Multi AV system.
a. Select Home on the C-III plus screen.
b. Select Diagnosis (One System) > Multi AV > Self Diagnosis Results.
c. Erase any codes that may be present.

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Step 55 below applies to 2018-2019 QX30 vehicles ONLY. For all other vehicles, proceed to step 56.
55.

Write down the UNIT ID number (see Figure 37) as follows:
NOTE: The UNIT ID number will be used in Part 5 of the procedure.
a. Select the ECU Identification tab on the C-III plus screen.
b. Write down the UNIT ID number.

Figure 37

56.

Close C-III plus and disconnect the plus VI from the vehicle.

57.

Check that the operation of the DCU and, if equipped, RearView Monitor camera images (fixed guide lines
and predictive course lines) are normal.

58.

Disconnect the battery maintainer/smart charger from the 12V battery.
2018-2019 QX30 vehicles only: Go to the next page.

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PART 5: 2018-2019 QX30 Vehicles ONLY – Register Replacement DCU

Register the replacement DCU by calling Infiniti Owner Services at 1-855-444-7244. Listen to the prompts
and select the option for the “Infiniti Connection Specialist.”

59.


During this call you will be asked for the UNIT ID number (see step 55) and Vehicle Identification Number
(VIN).



Infiniti Owner Services hours of operation are:
Monday – Saturday: 8:00am to Midnight EST
Closed Thanksgiving, Christmas, and New Years Day

IMPORTANT: Step 59 MUST be performed to register the replacement DCU. If this step is not performed, the
Infiniti InTouch Apps feature – if the vehicle has an active subscription – will not function. Perform this step even if
the vehicle does not have an active Infiniti InTouch Apps subscription, as future enrollment will also be affected.

AMENDMENT HISTORY
PUBLISHED DATE

REFERENCE

DESCRIPTION

January 15, 2019

ITB19-002

Original bulletin published.

July 26, 2019

ITB19-002a

Order an Exchange DCU from DENSO procedure revised.

23/23

ITB19-002a