above in the section titled preparing / packaging
parts for shipping.
Note: Engines returned exactly in this manner, will
NOT require any additional or special hazardous
material packaging or labels (unless shipped by aircraft
or shipped in Canada). Reference: US DOT 49 CFR
173.220 and Transportation of Dangerous Goods
Regulations, Schedule 1 (UN3528) and Schedule 2
(special Condition 96) (Canada).

G. Parts Preparation - Regular Parts Request
Hazardous Materials: U.S. only
Please follow these guidelines when preparing to return
hazardous parts:
Some common automotive hazardous material
examples include items such as: air bags, seat belt
pretensioners, brake boosters, compressed gas shocks
and lifts, batteries (including lithium ion and lithium
metal batteries), paint, adhesives, solvents, hazardous
waste, and any part that comes in contact with
flammable liquid (i.e. fuel). (The list is not all inclusive,
refer to 49 CFR Hazardous Material Regulations.)
• Hazardous materials should never be sent by air
transportation. Hazardous materials should only
be shipped to the WPC using Central Transport.
• Any hazardous material that is packaged or
shipped improperly risks being delayed by the
carrier.
• Any Service Agent that ships hazardous materials
incorrectly and/or violates 49 CFR requirements,
is liable for civil penalties.
• When opening a box intended to be reused,
carefully cut the tape only, being careful not to cut
or rip the cardboard. Be sure all required
hazardous material marking and labeling is used.
Ensure the package indicates the Shipping Name
(For example: Safety devices or Articles,
pressurized pneumatic), UN number, Hazardous
Class Label. (UN3268, Safety devices require UN
specification packaging). In the event that the box
is damaged and can’t be reused, the Service
Agent will need to acquire proper packaging. This

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August, 2019

can be done through a variety of online resources.
For reference, Labelmaster and Uline are
available sources for proper packaging.
When packaging a UN specification box for
shipment, please refer to the closure instructions
on the box to properly close and seal the box as
tested.
Do not cover or obscure hazard class labels,
markings or other required handling labels with
shipping labels or pouches.
Be sure all other non-needed labels are covered
or removed.

Batteries
• If the Service Agent is contacted to return a lead
acid battery, all necessary packing materials will
be shipped from the GM Warranty Parts Center
(WPC) within 5-7 days. Lead acid batteries may
ONLY be returned using Central Transport.
• Important: Non-spillable lead acid batteries are
considered non-hazardous for purposes of
transportation and can be returned to the WPC
through regular shipping procedures. However, if
a Service Agent receives a WPC request to return
this particular type of battery, the container must
be clearly marked "NON-SPILLABLE PER 49CFR
173.159 (a)." At the present time, this is the ONLY
battery which can be returned as a non-hazardous
part for shipping purposes. All other batteries must
be returned as hazardous material. The
non-spillable batteries are labeled accordingly,
and can be returned using the regular pre-paid
UPS/ARS labels provided by the WPC.
Training and Certifications Hazmat
In the U.S., the WPC may request return of some items
deemed hazardous materials. This section provides
guidance for the shipment of air bags, seat belt
pretensioners and lead acid batteries only. The
information contained herein is intended to assist
Service Agents with the shipment of these
commodities, and is not intended to be a substitute for
proper hazardous materials (Hazmat) training. This
section is intended as a general source of information
as of its date of publication and is not meant as an
endorsement or to substitute for the Service Agent’s
own legal counsel's advice. GM undertakes no
obligation to update this information in the future.
Service Agents must ensure all employees are properly
trained, and employees must be certified in and refer to
the federal Hazardous Materials Regulations (HMR) at
49 CFR Parts 171 to 180 when shipping any hazardous
material.
Common DOT Regulations
“A Hazmat employer shall ensure that each of its
Hazmat employees is trained in accordance with the
requirements prescribed in this subchapter" as defined
in: 49 CFR 172.702(a).
Hazmat Employer - "....a person who uses one or more
of its employees in connection with transporting
hazardous material in commerce; causing hazardous
material to be transported or shipped in commerce...."
as defined in: 49 CFR 171.8

Bulletin No.: 99-00-89-019R

Hazmat Employee - "...a person who is employed by a
Hazmat employer and who in the course of
employment directly affects hazardous material
transportation safety. The term includes an individual
who during the course of employment may perform any
of the following:
• Loads, unloads or handles hazardous materials.
• Manufactures, tests, reconditions, repairs,
modifies, marks or otherwise represents
containers, drums, or packaging as qualified for
use in the transportation of hazardous materials.
• Prepares hazardous materials for transportation.
• Is responsible for safety of transporting hazardous
materials.
• Operates a vehicle used to transport hazardous
materials, as defined in: 49 CFR 171.8
Emergency Response Phone Number
When shipping hazardous materials, every Service
Agent must provide an emergency response phone
number that is answered 24 hours/day, 7 days/week,
365 days/year. General Motors has established an
account with InfoTrac @ 1-800-535-5053 for all GM
Service Agents in the continental U.S. to ensure
compliance related to 49 CFR 172.604. The InfoTrac
account number for GM dealerships is 98073. If a
Service Agent has other arrangements and wishes to
opt out of the InfoTrac subscription, the Service Agent
should notify InfoTrac via email to
[email protected].
All Service Agents will be charged annually on their
open account for this service.
Hazardous Materials Training Resources for
Automotive Dealerships (not all - inclusive)
Hazmat School, http://www.hazmatschool.com/
DGI Training, www.dgitraining.com
HazmatU, www.hazmatu.org
Lion Technology, www.lion.com/
hazmat-shipping-for-automotive-operations

Bulletin No.: 99-00-89-019R

August, 2019

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H. Shipping Process for Non - Hazardous
Parts: U.S. Only
1. Access GWM by referring to the section above
“Accessing Service Agent

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4. Click Save and Print.

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2. After selecting the transaction for the part you are
returning scroll down to the section “Part Return
Status” and click on generate shipping label.

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3. Enter your contact name in the space provided.

5. A pop-up box will appear with Shipping Provider
selections.
5.1. Choose the carrier based on the part
specifications you are shipping to the WPC.
5.2. For all regular and special request
non-hazmat parts that are under 100 lbs, the
carrier will be UPS.
5.3. Select “Over 100 lbs” for all freight that is over
100 lbs or oversized packages (e.g
windshield, complete exhaust, etc.); the
carrier will be Central Transport.

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August, 2019

Bulletin No.: 99-00-89-019R

6. Under 100 lbs
• After clicking under 100 lbs, the UPS GM
Warranty Parts Center Screen will populate,
enter the weight of the part(s) you are
sending back.
• If you would like an email confirmation of your
shipment with a tracking number
(recommended), fill in your email address in the
space provided and check the box that says
“Quantum View Delivery Notification.”
• If you are sending the parts back in more than
one box, click “Add” and enter the request
number in the space provided. This will ensure
all packages received will be properly
processed to that transaction number. (In this
case, please also clearly mark the outside of
the boxes, 1 of 2, 2 of 2, etc.)

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• Click the Over 100 lbs link, and a Bill of Lading
will populate from Central Transport. Fill in your
Service Agent information in the “Ship
From” area.
• Leave “Collect” checked to ensure that the
shipment is properly billed to GM.
• Enter the transaction number.
• Enter the quantity of packages and the weight.
• The NMFC# is NA and the class will always
be 70.
Note: Collect is only accepted on parts requested by
WPC. If parts are shipped collect and not requested by
WPC, the shipper will be responsible for the charges.
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• When all packages are entered, click “Process
Shipment”. If you get an error message stating
it is an invalid BAC because of a buy/sell or you
are a new dealer, please contact the WPC
customer service at 248-371-9901 or email
[email protected].
7. Over 100 lbs. (and oversized)

8. Call Central Transport to schedule a pick-up, the
number is 586-467-1900 (it is also at the top of the
BOL). Be sure to write down the pick-up number
provided.
• If you need a lift gate you will need to request
one at this time.
• GM gives 21 days to return parts.
• To make sure the parts being requested are
delivered on time, please get them sent out
within a few days of the request notification.
• Notify WPC Customer Assistance at
248-371-9901 immediately if there are any
carrier delays or problems.

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5377088

9. When the carrier arrives, sign and date the BOL
and have the driver do the same and make a copy
for your records.
• The driver will put a sticker on the BOL with a
Pro number.
• This is your tracking information to track the
freight.
• It is the Service Agents’ responsibility to track
the package on the Central Transport website,
before calling customer service with any
receiving concerns.
Generate Mass Shipping Label Feature

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•

In the event there is more than one transaction to
ship, GWM has a Generate Mass Shipping Label
feature that can be utilized to print more than one
WPC Label at a time.
Each part/transaction still needs to be sent in a
separate box with its own label and paperwork.

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Bulletin No.: 99-00-89-019R

4059657

1. In the transaction search results screen put a
check mark next to the transactions you wish to
send back. Click on “Generate Mass Shipping
Label.”

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2. Put in your contact name. Click on “Save and
Print.”

I. Shipping Process for Non - Hazardous:
Canada Only

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3. A pop up box will populate with a Shipping provider
choice for each transaction selected. You must
create a label or bill of lading for each part
individually. Each part must be shipped
individually.

Regular WPC warranty part return requests are
shipped using a process similar to the process used for
other Customer Care and Aftersales CCA Material
Returns.
• Specific Warranty Material Return tags will be
automatically generated for each WPC request at
your Servicing Parts Distribution Center (PDC)
and shipped in the next parts tote.
• Affix these Warranty Material tags to the outside of
the package with the corresponding parts you are
returning.
• Time from initial WPC request appearing on
Management GWM to Dealer’s receipt of WPC
Material Return tags will be similar to transit times
for other Material Return tags.
1. Access GWM referring to the section above
“Accessing Service Agent Summary Detail”.
2. After selecting the transaction for the part you are
returning, scroll down to the section “Part Return
Status” and click on generate shipping label.

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August, 2019

•
•
•
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•

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3. Enter your contact name in the space provided.

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4. Click Save and Print.
Notes
• Place WPC cartons on loading dock.
• Same location as used for RIM, CORE and
other Material Returns.
• Do not place WPC parts inside a tote.
• Parts must be properly packaged in a
cardboard carton.
• Large items such as engines or transmissions
must be in a crate or specialized shipping
container.

Bulletin No.: 99-00-89-019R

• Improperly packaged or loose parts may be
refused pickup.
• Indicate on the Bill of Lading for Material
Return (PC302C) a WPC Warranty Return.
WPC cartons will be picked by the next Daily Parts
Delivery truck
WPC cartons will be “scanned” upon arrival at
Servicing PDC (i.e. same as other returns).
Global Warranty Parts Return Status will be
updated to “Shipped” when scanned at
Servicing PDC
Verify carton has been received by Servicing PDC
by checking “Parts Return Status” on the
transaction detail screen of Global Warranty
Management.
Please allow a sufficient amount of time after
pick-up for GWM to be updated. Transit time will
be similar to other CCA Material Returns.

J. Shipping Process for Hazardous Parts:
U.S. Only
Some common automotive hazardous material
includes items such as: air bags, seat belt
pretensioners, brake boosters, compressed gas
shocks, batteries (including Volt and Hybrid), paint,
adhesives, solvents, and hazardous waste. (The list is
not all inclusive. Refer to 49 CFR Hazardous Material
Regulations.)
• A special box and packing material will be
provided for shipping a battery (only) to the WPC.
In most cases, the Service Agent should simply
save the boxes the new parts were shipped in,
and use them to return the replaced parts to
the WPC.
• Package the part as described in the section
above : Parts Preparation: Regular Part Requests:
Hazardous Materials – U.S. Only.
• Follow instructions for Shipping Process For
Non-Hazardous Parts – U.S. Only until instruction
number 5, then follow the instructions below:

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Page 19

• The NMFC# is NA and the class will always
be 70.
• Please note: GM requires that a minimum of
one person for each Service Agent be Hazmat
certified to return Hazardous parts.
Note: Collect is only accepted on parts requested by
WPC. If parts are shipped collect and not requested by
WPC, the shipper will be responsible for the charges.

4061019

1. Choose the Hazmat parts - Central Transport BOL Form shipping option.

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2. A Bill of Lading will populate from Central
Transport.
• Fill in your Service Agent information in the
“Ship From” area.
• Leave “Collect” checked to ensure that the
shipment is properly billed to GM.
• Enter the transaction number.
• Enter the quantity of packages and the weight.
• Check the appropriate Hazmat box. Hazmat
parts have a specific NMFC and Class number.
• If you need help filling this out you can go to
https://ai.fmcsa.dot.gov/newentrantMC/
Examples/Shipping_Paper_Guide.pdf

3. Call Central Transport to schedule a pick-up, the
number is 586-497-1900 (it is also at the top of
the BOL).
• You must tell them you are shipping a
hazardous part at this time.
• Be sure to write down the pick-up number
provided.
• GM gives 21 days to return parts; to make sure
the parts being requested are delivered on time,
please get them sent out within a few days of
the request notification.
• Notify WPC Customer Assistance at
248-371-9901 immediately if there are any
carrier delays or problems.

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August, 2019

Bulletin No.: 99-00-89-019R