NHTSA ID Number: 10163878
Manufacturer Communication Number: N192211740 02
TSB/Document Date: 2019-08-19
Summary
Customer Satisfaction Program (revised service procedure and warranty information). General Motors
is expanding the mileage of Super Cruise enabled roads to include over 70,000 additional miles (112,000 additional km) by the end of 2019, bringing the total number of Super Cruise enabled roads to over 200,000 miles (320,000 km). In addition to the currently mapped roads, this mileage expansion allows for the Super Cruise driver assistance feature to be engaged on divided, high-speed main roads that contain some limited intersections and traffic control devices. As always, it remains important for drivers to stay engaged and vigilant at all times while Super Cruise is engaged. Reprogram Active Safety Control Module and the Digital Map Control Module.
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5104
URGENT - DISTRIBUTE IMMEDIATELY
Date:
July 31, 2019
Subject: N192211740-02 Customer Satisfaction Program
Super Cruise Software Update
Revised Service Procedure and Warranty Information
Models: 2018-2019 Cadillac CT6
Equipped with Lane Active Safety-Hands-Free Lane Following (Super
Cruise) (RPO UKL)
To:
All General Motors Dealers
This bulletin has been updated in the service procedure and warranty information
section. Please discard all previous versions of N192211740.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
Customer Satisfaction Program
N192211740 Super Cruise Software Update
Release Date:
Revision Description:
Attention:
July 2019
Revision:
02
This bulletin has been updated in the service procedure and warranty information
section. Please discard all previous versions of N192211740.
This program is in effect until June 30, 2021.
Make
Cadillac
Model
CT6
Model Year
From
To
2018
2019
RPO
UKL
Description
Lane Active Safety-Hands-Free
Lane Following (Super Cruise)
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
General Motors is expanding the mileage of Super Cruise enabled roads to include over 70,000
additional miles (112,000 additional km) by the end of 2019, bringing the total number of Super Cruise
enabled roads to over 200,000 miles (320,000 km). In addition to the currently mapped roads, this
mileage expansion allows for the Super Cruise driver assistance feature to be engaged on divided, highspeed main roads that contain some limited intersections and traffic control devices. As always, it
remains important for drivers to stay engaged and vigilant at all times while Super Cruise is engaged.
In addition to the mileage expansion, there are additional improvements to the Super Cruise system to
improve your customer experience including:
Correction
• Driver Attention System enhancements to enhance driver engagement.
• Performance improvements to make the driving experience more natural.
• Enhancement to increase the overall functionality of Super Cruise.
Reprogram Active Safety Control Module and the Digital Map Control Module.
Parts
No parts are required for this software update.
Warranty Information
Labor
Operation
9104467*
9104468*
Description
Verified Module Calibration Level – One or Both modules have
current software (Use this labor code if neither module needs
programming, or if only one module needs to be programmed)
Add: Active Safety Control Module Reprogramming only
or
Add: Digital Map Control Module Reprogramming
Add: Update Digital Map Control Module software with USB (can be
used with Digital Map Control Module Reprogramming if map update
is required)
Active Safety Control Module Reprogramming and Digital Map
Control Module Reprogramming (Use this labor code if both modules
need programming)
Add: Update Digital Map Control Module software with USB (if map
update is required)
Labor
Time
0.3
0.1
0.1
1.0
Trans.
Type
ZFAT
Net
Item
N/A
0.6
1.0
ZFAT
N/A
* To avoid warranty transaction rejections, the SPS Warranty Claim Code must be accurately entered in the “SPS
Warranty Claim Code” field of the transaction.
Warranty Claim Code Information Retrieval
If the SPS Warranty Claim Code was not recorded on the Job Card, the code can be retrieved in the SPS system as
follows:
•
•
Open TIS on the computer used to program the vehicle
Select and start SPS
Copyright 2019 General Motors. All Rights Reserved.
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Customer Satisfaction Program
N192211740 Super Cruise Software Update
•
•
Select Settings
Select the Warranty Claim Code tab
The VIN, Warranty Claim Code and Date/Time will be listed on a roster of recent programming events. If the code is
retrievable, dealers should resubmit the transaction making sure to include the code in the SPS Warranty Claim Code
field.
Service Procedure
Note: Carefully read and follow the instructions below.
•
Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector.
If there is an interruption during programming, programming failure or control module damage may occur.
•
Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will
interrupt programming. Install a GM Authorized Programming Support Tool to maintain system voltage. Refer to
www.gmdesolutions.com for further information. If not available, connect a fully charged 12 V jumper or booster
pack disconnected from the AC voltage supply. DO NOT connect a battery charger.
•
Turn OFF or disable systems that may put a load on the vehicles battery such as; interior lights, exterior lights
(including daytime running lights), HVAC, radio, etc.
•
Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M)
system status indicators to NO.
5164840
Note: If the Same Calibration/Software Warning is noted on the SPS Summary screen, record the warranty claim code
(WCC) and select OK and follow screen instructions. After a successful programming event, the WCC is located in the
Service Programming System dialogue box of the SPS Summary screen. No further action is required. Refer to the
Warranty section of the bulletin.
1.
Reprogram the Active Safety Control Module. Refer to K124 Active Safety Control Module: Programming and Setup
(for K124A and K124B (With UKL)) in SI.
2.
Reprogram the Digital Map Control Module. Refer to K179 Digital Map Control Module: Programming and Setup in
SI.
3.
Contact TECHLINE Customer Support Center (TCSC) if the Calibration Not Recognized Warning is noted. TCSC can be
reached at 1-800-828-6860.
4.
Navigate in GDS2 to the Digital Map Module and enter the Data Display screen.
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Customer Satisfaction Program
N192211740 Super Cruise Software Update
5360928
5.
6.
Verify that the Digital Map Version is 84743195 or a later (numerically higher) version as shown.
•
If the Digital Map Version is 84743195 or a later (numerically higher), proceed to step 7, but do not perform the
USB Map Update.
•
If the Digital Map Version is lower than 84743195, proceed to step 6 and perform the USB Map Update.
Perform the Digital Map Module Map Update. Refer to Digital Map Module Update in SI, also accessible through a link in
K179 Digital Map Control Module: Programming and Setup.
5164843
7.
Record SPS Warranty Claim Code on job card for warranty transaction submission.
8.
Print the appropriate language owner manual insert for your service area.
9.
Locate the owner manual in the accessories bag.
10. Install the owner manual inserts to the owner’s manual.
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Customer Satisfaction Program
N192211740 Super Cruise Software Update
USA/Canada (English)
5359906
5359908
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Customer Satisfaction Program
N192211740 Super Cruise Software Update
5359910
5359912
Page 5 of 23
Customer Satisfaction Program
N192211740 Super Cruise Software Update
5359913
5359914
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Customer Satisfaction Program
N192211740 Super Cruise Software Update
5359915
5359916
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Customer Satisfaction Program
N192211740 Super Cruise Software Update
5359919
5359921
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Customer Satisfaction Program
N192211740 Super Cruise Software Update
5359922
5359923
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Customer Satisfaction Program
N192211740 Super Cruise Software Update
5359924
5359925
Page 10 of 23
Customer Satisfaction Program
N192211740 Super Cruise Software Update
5359926
5359927
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Customer Satisfaction Program
N192211740 Super Cruise Software Update
Canada (French)
5359930
5359933
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Customer Satisfaction Program
N192211740 Super Cruise Software Update
5359934
5359936
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Customer Satisfaction Program
N192211740 Super Cruise Software Update
5359937
5359939
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Customer Satisfaction Program
N192211740 Super Cruise Software Update
5359941
5359943
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Customer Satisfaction Program
N192211740 Super Cruise Software Update
5359945
5359947
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Customer Satisfaction Program
N192211740 Super Cruise Software Update
5359949
5359952
Page 17 of 23
Customer Satisfaction Program
N192211740 Super Cruise Software Update
5359953
5359957
Page 18 of 23
Customer Satisfaction Program
N192211740 Super Cruise Software Update
5359959
5359962
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Customer Satisfaction Program
N192211740 Super Cruise Software Update
5359963
5359967
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Customer Satisfaction Program
N192211740 Super Cruise Software Update
5359968
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through June 30, 2021. Customers who have recently purchased vehicles sold from your vehicle inventory,
and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A
copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards
should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service
through June 30, 2021, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this program.
Page 21 of 23
Customer Satisfaction Program
N192211740 Super Cruise Software Update
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for
courtesy transportation program details.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Page 22 of 23
Customer Satisfaction Program
N192211740 Super Cruise Software Update
June 2019
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We are pleased to inform you that we are expanding the mileage of Super Cruise enabled roads to include over 70,000
additional miles by the end of 2019, bringing the total number of Super Cruise enabled roads to over 200,000 miles. In
addition to the currently mapped roads, this mileage expansion allows for the Super Cruise driver assistance feature to
be engaged on divided, high-speed main roads that contain some limited intersections and traffic control devices. As
always, it remains important for drivers to stay engaged and vigilant at all times while Super Cruise is engaged. For
further information about Super Cruise and its operation, please visit www.cadillac.com/supercruise or see your owner’s
manual.
In addition to the mileage expansion, there are additional improvements to the Super Cruise system to improve your
customer experience including:
•
•
•
Driver Attention System enhancements to enhance driver engagement.
Performance improvements to make the driving experience more natural.
Enhancement to increase the overall functionality of Super Cruise.
To receive the updates to the Super Cruise driver assistance feature in your vehicle, you must visit your dealer. The
mileage expansion and additional improvements are free of charge for a limited time.
What We Will Do: Your GM dealer will reprogram the Active Safety Control Modules and the Digital Map Control
Module. This service will be performed for you at no charge until June 30, 2021. After that, any applicable warranty
will apply.
What You Should Do: At your earliest convenience, please contact your Cadillac dealer to schedule an appointment
for this upgrade.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
Division
Cadillac
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
Number
1-800-458-8006
1-800-496-9994
1-800-496-9993
1-800-496-9994
Text Telephones (TTY)
1-800-833-2622
We truly appreciate you taking the time to update your vehicle, as we know your time is valuable. We hope the Super
Cruise software update provides you with many miles of enjoyable driving.
Neelie O’Connor
Executive Director
North America Contact Center Operations
N192211740
Page 23 of 23
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TSB/Document ID: N192211740 02
Replacement Service Bulletin Number:
MFR Communication Date: 2019-07-31
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: VEHICLE SPEED CONTROL:CRUISE CONTROL
MFR Component System:
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