GROUP

NUMBER

ELECTRICAL
DATE

19-EE-001H-1
MODEL(S)

JULY 2019

Technical Service Bulletin
SUBJECT:

SONATA HEV/PHEV,
IONIQ HEV/PHEV/EV,
KONA EV,
TUCSON and NEXO
FUEL CELL

USED HEV/PHEV/EV/FUEL CELL LITHIUM BATTERY RETURN

NOTE: This bulletin revises TSB# 19-EE-001H to implement a new KBI Website via
Hyundaidealer.com for Lithium Battery Return Requests.
Applicable Vehicle:
 Sonata HEV/PHEV (since 2011MY)
 Ioniq HEV/PHEV/EV (since 2017MY)
 Kona EV (since 2019MY)
 Tucson Fuel Cell (2015-2017MY)
 Nexo Fuel Cell (since 2019MY)
Description:
This bulletin provides information on how to return a Hyundai HEV/PHEV/EV/Fuel Cell Lithium
Battery for proper disposal and safe environmental recycling using Hyundai’s authorized vendor
Kinsbursky Brothers Intl. (KBI).
The following are acceptable circumstances for battery return:


Hyundai Dealer or Port replaces a Battery under warranty.
All warranty battery replacement must be preapproved by Techline per TSB 19-EE-003.



Return of Hyundai HEV/PHEV/EV/Fuel Cell Battery at end of life by a Hyundai Dealer or
HMA affiliated company: The physical condition of the Battery must be fully declared to KBI
in so far as whether there is any damage or odor (send pictures to show when applicable).
The Battery must be located in a safe place for pickup. KBI may need to supply a box.

 IMPORTANT
Hazmat Shipping Certification Regulation:
 Per strict Hazmat shipping regulations, you must accurately declare whether or not your
facility personnel handling the battery shipment has been certified by an approved Hazmat
shipping training program.
 If your facility’s personnel does not have the proper certification, it must be declared to KBI to
arrange a HazMat shipping certified third party to handle inspection of packaging, shipping
documentation and sign the shipping Bill of Lading.

Circulate To: Service Manager, Technicians, Fleet Repair, Parts Manager

USED HEV/EV/FUEL CELL LITHIUM BATTERY RETURN

SUBJECT
:

General Lithium Battery Return Instructions:
A. Inspect the battery condition and note any physical damage or odor which must be
declared. Take photos to provide to KBI if damage is found
B. Inspect the shipping box in which the replacement battery was received. Let KBI
know if there is any significant physical damage. Notify KBI if you need a Hazmat
shipping box because you did not receive one such as would be the case for
returning an end of life battery.
C. Determine whether your facility has Hazmat shipping trained certified personnel.
D. For each battery to be returned, complete the Battery Return Request at the Lithium
Battery Return Portal located at: Hyundaidealer.com > Parts > HEV/PHEV/EV/Fuel
Cell Battery Return Program. Specific instructions are provided from the next page
of this bulletin.
E. Once your Battery Return Request is received, KBI will do the following:
o KBI will contact you to arrange the pickup and provide the required Hazmat
shipping Documents and Labels once the battery has been prepared for
shipment.
o A 3rd party inspection will be arranged for dealers that don’t have the proper
Hazmat certification.

 NOTE
Do not attempt to arrange your own battery shipment.
It must only be done by KBI. KBI will assume the HazMat shipping cost on
behalf of Hyundai Motor America.

TSB #: 19-EE-001H-1

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USED HEV/EV/FUEL CELL LITHIUM BATTERY RETURN

Battery Return Portal Pickup Request:
1. Go to: Hyundaidealer.com > Parts > HEV/PHEV/EV/Fuel Cell Battery Return
Program.

2. The main menu for the KBI Web Portal will look like this.
 Select Battery Pickups.
 Select NEW PICKUP REQUEST.
NOTE: Your first pickup will show as SCHEDULE FIRST PICKUP.

3. Your dealer information should populate.
NOTE: If necessary make corrections to the Address and then select NEXT.

TSB #: 19-EE-001H-1

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USED HEV/EV/FUEL CELL LITHIUM BATTERY RETURN

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4. Enter the CONTACT NAME, PHONE and EMAIL of the person that will be handling
the shipment request. Select NEXT after all were entered correctly.

5. Enter the first 5 digits of the battery Part Number, and select the correct full Part
Number from the list provided and then select NEXT.

Battery Part Number can be found at either of the below methods. The part
numbers at both locations may not match, but either can be entered.
 Battery Assembly label, usually located on the assembly cover.
o Example Battery Assembly Label (YF Sonata HEV battery)



Replacement Battery Box (assuming the battery was replaced)
o Example Replacement Battery Box Label (YF Sonata HEV battery)

TSB #: 19-EE-001H-1

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USED HEV/EV/FUEL CELL LITHIUM BATTERY RETURN

6. Confirm that the correct vehicle battery type is identified based on the Part Number
selected.
Enter the full 17-digit Vehicle Identification Number (VIN) and then select NEXT.

7. Based on the results of your inspection of the physical battery condition, select
whether or not the Battery is physically UNDAMAGED or DAMAGED and then
select NEXT.

TSB #: 19-EE-001H-1

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USED HEV/EV/FUEL CELL LITHIUM BATTERY RETURN

SUBJECT
:

8. Select whether or not there is at least one employee at your Dealer with Hazmat
shipping training certification. This employee must inspect and sign the HazMat
Shipping Bill of Lading when they become available on the Website.

 NOTE




Selecting “No HazMat trained employee” will result in a 3rd party company
to be assigned to visit for inspection and to sign the Bill of Lading.
3rd party use significantly increases pickup cost, so only select this when it
is required.
Delay any pickup request until your HazMat certified employee returns from
any temporary absence.

Then select SCHEDULE to request KBI to process the pickup request.
9. This screen confirms the completion of the New Pickup Request.

Select CLOSE to return to the main Battery Pickups screen.
10. When they are ready, KBI will send status follow-up(s) to the email you provided.
This will include battery packing instructions, Hazmat shipping docs and labels.
NOTE: Safelist email “[email protected]” to ensure that any follow-up
communications from KBI sent to your email, is not sent to your spam folder.

TSB #: 19-EE-001H-1

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USED HEV/EV/FUEL CELL LITHIUM BATTERY RETURN

KBI Website Battery Return Tracking:
The Battery Pickup screen will initially list a New Battery Pickup Request as Status of
“Pending”.

Click the “Search” icon under Actions to view details and documents for a battery
pickup.
The following downloadable documents will be posted on Battery Pickup Details
once KBI has changed the Status to “Scheduled”:
o Bill of Lading
o Hazmat Marking
o Shipping Label
Example of Battery Pickup Details after Status has changed to “Scheduled”:

Should you have questions at any time, select Contact Shipper in the far left panel.

TSB #: 19-EE-001H-1

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