NHTSA ID Number: 10163826
Manufacturer Communication Number: 09-020-19-3524a
TSB/Document Date: 2019-08-15
Summary
Some customer may complain of warping on the driver and/or passenger side seat cushion trim, which may cause poor appearance complaints. This is caused by a gap between the leather seat surface and the seat cushion pad due to insufficient tension on the seat trim. To eliminate this concern, a non-woven fabric has been attached to the backside of the seat trim to increase tension.
Technical
Service Bulletin
Mazda North American Operations
Irvine, CA 92618-2922
Subject:
DRIVER AND/OR PASSENGER SIDE SEAT CUSHION SURFACE
WARPING - (LEATHER SEATS ONLY)
Bulletin No.: 09-020/19
Last Issued: 08/12/2019
BULLETIN NOTES
This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text.
Previous TSBs: Date(s) Issued:
09-020/19
04/30/2019
APPLICABLE MODEL(S)/VINS
US Spec.:
2017-2019 CX-5 vehicles equipped with leather seats with VINs lower than JM3KF******500024
Mexico Spec.:
2018-2019 CX-5 vehicles equipped with leather seats with VINs lower than JM3KF******500044
DESCRIPTION
Some customer may complain of warping on the driver and/or passenger side seat cushion trim, which may
cause poor appearance complaints. This is caused by a gap between the leather seat surface and the seat
cushion pad due to insufficient tension on the seat trim. To eliminate this concern, a non-woven fabric has
been attached to the backside of the seat trim to increase tension.
Page 1 of 15
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Bulletin No.: 09-020/19
Last Issued: 08/12/2019
Customers having this concern should have their vehicle repaired using the following repair procedure.
Page 2 of 15
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Bulletin No.: 09-020/19
Last Issued: 08/12/2019
REPAIR PROCEDURE
If you encounter a customer complaint for this concern, repair the affected side(s) using the following repair
procedure.
US Spec.:
Seat Position
VIN of Modification
Modification Date
Driver Seat
2018 CX-5 - JM3KF******419140
May 10, 2018
Passenger Seat 2019 CX-5 - JM3KF******500024
----
Mexico Spec.:
Seat Position
VIN of Modification
Modification Date
Driver Seat
2018 CX-5 - JM3KF******419140
May 10, 2018
Passenger Seat 2019 CX-5 - JM3KF******500044
Seat
----
Repair
Replace the front seat cushion trim, felt pad and front seat cushion pad with modified
If
parts according to the instructions on MGSS online (FRONT SEAT CUSHION TRIM
DRIVER SEAT is
REMOVAL/INSTALLATION) and the procedure (below) for felt pad and seat cushion
affected:
trim end installation.
If PASSENGER
SEAT is
affected:
Replace the front seat cushion trim, felt pad with modified parts according to the
instructions on MGSS online (FRONT SEAT CUSHION TRIM REMOVAL/INSTALLATION)
and the procedure (below) for felt pad and seat cushion trim end installation.
1. Verify the customer complaint.
2. Replace the affected front seat cushion trim (1) and the front seat cushion pad with a modified parts
according to the instructions on MGSS online (FRONT SEAT CUSHION TRIM
REMOVAL/INSTALLATION).
Page 3 of 15
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda
vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Bulletin No.: 09-020/19
Last Issued: 08/12/2019
NOTE: It is not necessary to completely remove the side seat covers. Loosen the front of the covers only
(as shown below) to access the side of the seat cushion.
CAUTION: Be careful not to break the side covers.
Page 4 of 15
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Bulletin No.: 09-020/19
Last Issued: 08/12/2019
3. Disconnect connector C-32 and remove the grey 4 pin connector by releasing the locking tab and
pushing the connector through.
(Seat Heater Connector View)
NOTE:
Page 5 of 15
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Bulletin No.: 09-020/19
Last Issued: 08/12/2019
Cloth Loop Type Seat Cover: If the wire (2) on the backside of the seat cushion trim is not
damaged, re-use it. If the wire is damaged, replace it with a new one.
Plastic Bead Type Seat Cover: The new seat cover may come with a plastic bead instead of a
wire. Wire replacement is not necesssary on plastic bead type seat cover.
NOTE: If the felt pad (3) at the bolster area of the front seat cushion trim is not damaged, re-use it. If the felt
pad is damaged, replace it with a new one.
4. Place the felt pad (shown below) between the seat cushion and seat cushion trim according to the "FELT
PAD REMOVAL/INSTALLATION PROCEDURE" below.
Page 6 of 15
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Bulletin No.: 09-020/19
Last Issued: 08/12/2019
SEAT CUSHION TRIM INSTALLATION:
NOTE: The shape of the seat cushion trim end has been modified in order to avoid scratches or cuts to the
hands during installation.
DRIVER SEAT:Install the modified trim ends (1) and (2) by following the steps below.
Trim end (1):1. Wrap the air bag harness (1) with the trim end.
Trim end (2):2. Hook the trim end to the bracket (1) with the rubber band (2).
Page 7 of 15
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Bulletin No.: 09-020/19
Last Issued: 08/12/2019
PASSENGER SEAT:
Install the modified trim end (1) by following the steps below.
1.Fold the modified trim end to the backside of the seat.
CAUTION:Take care not to scratch or cut your hands on the edge of the seat frame.
Page 8 of 15
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Bulletin No.: 09-020/19
Last Issued: 08/12/2019
2.Insert the modified trim end (1) between the seat cushion frame and the stabilizer rod of the seat cushion
frame.
NOTE: Do not insert the trim side end (2) behind the the stabilizer rod.
3.Fold and secure the modified trim end to wrap the stabilizer rod.
NOTE: Although there are two types of seat cushion trim, the part number is the same for both types. One
type has two holes in the trim end to mark where the trim end position is to be secured. The other type has
no holes in the trim end.
Trim with holes:Align the trim end with the holes.
Page 9 of 15
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Bulletin No.: 09-020/19
Last Issued: 08/12/2019
Trim without holes:Align the side of the trim end as shown below.
NOTE:Do not allow the trim end be too loose.
1
Trim end
2 Stabilizer rod
FELT PAD REMOVAL/INSTALLATION PROCEDURE:
a. Remove the felt pad from the seat cushion pad bolster.
Page 10 of 15
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Bulletin No.: 09-020/19
Last Issued: 08/12/2019
b. Place the felt pad onto the new seat cushion pad and tie the seat cushion pad, felt pad and seat cushion
trim with two (2) hog-rings.
NOTE: Refer to the illustration below for proper hog-ring position.
4.Cloth Loop Type Seat Cover Only: Transfer (or replace) the wire according to the "WIRE REMOVAL /
INSTALLATION PROCEDURE" below.
WIRE REMOVAL/INSTALLATION PROCEDURE:
a. Remove the existing wire from the backside of the old cushion seat trim.
Page 11 of 15
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Bulletin No.: 09-020/19
Last Issued: 08/12/2019
NOTE:If the wire is not damaged, re-use it. If not, replace it with a new one.
b. Pass the wire through the mesh fabric tube on the new seat cushion trim.
NOTE: DO NOTallow the wire to come out of the hog-ring holes.
c. Adjust the wire position so that it is even on both sides.
Page 12 of 15
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Bulletin No.: 09-020/19
Last Issued: 08/12/2019
NOTE: If hog-rings are broken or missing, order new ones.
NOTE: Be sure to route the three (3) seat heater wires through the seat bottom cover.
5. Reassemble in reverse order of removal.
6. Perform Occupant Classification Sensor Calibration according to the instructions on MGSS online
(OCCUPANT CLASSIFICATION SENSOR CALIBRATION [TWO-STEP DEPLOYMENT CONTROL
SYSTEM - US/CANADA SPEC.]).
7. Verify the repair.
PARTS INFORMATION
Page 13 of 15
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Bulletin No.: 09-020/19
Last Issued: 08/12/2019
Parts Number
Description
Qty.
Color / Notes
KD1A-88-161 02
Driver Side Seat Cushion Trim
1
Black
KD1C-88-161 39
Driver Side Seat Cushion Trim
1
White
KB8E-88-16XD
Driver Side Seat Cushion
1
---
KN3T-88-111 02 Passenger Side Seat Cushion Trim (with power driver seat)
1
Black
KN4J-88-111 02 Passenger Side Seat Cushion Trim (with manual driver seat)
1
Black
KN4B-88-111 39 Passenger Side Seat Cushion Trim(with power driver seat)
1
White
KN1C-88-111 39 Passenger Side Seat Cushion Trim (with manual driver seat)
1
White
2
One Side
4
Both Sides
1
[R]
KD45-88-585
K123-88-139
Wire
K1Y0-88-727
Felt Pad
0824-88-049
Hog-Rings
[R]
1 or 2 Driver and/or
passenger side
1
[R]
(1 = 100)
Max. 34 pc.
[R] - Replace part
WARRANTY INFORMATION
NOTE:
• This warranty information applies only to verified customer complaints on vehicles eligible for warranty
repair.
• This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
• Additional diagnostic time cannot be claimed for this repair.
Warranty Type
A
Symptom Code
87
Damage Code
9B
Part Number Main Cause
Quantity
(SEE PARTS INFORMATION TABLE)
1
Page 14 of 15
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Bulletin No.: 09-020/19
Last Issued: 08/12/2019
Operation Number / Labor Hours:
XXP7LARX / 0.8 Hr. (One side)
XXP7LCRX / 1.5 Hr. (Both sides)
(Front seat cushion trim and front seat
cushion, RR)
NOTE: This bulletin only applies to vehicles equipped with leather seats.
NOTE: Claim other related parts, qty. = 1 as related parts. Also, claim the other side of the seat cushion
trim, qty. = 1 as related parts if both seat cushion trims are replaced.
Page 15 of 15
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
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TSB/Document ID: 09-020-19-3524a
Replacement Service Bulletin Number:
MFR Communication Date: 2019-08-12
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Communication Type: Service Bulletin/Repair Instructions
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