ISC and ISL CM2250 360HP and Lower Emission Recall Campaign

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Warranty Field Campaign
Campaign Number:
c2116

Revision:

ISC and ISL CM2250 360HP and Lower Emission
Recall Campaign

Released Date: 19-Jul2019
Expiration Date (U.S.
and Canada): 19-Jul2024
Expiration Date
(International): 19-Jul2024

Attention
• U.S. / Canadian Dealers
• U.S. / Canadian Distr./Branches and Div. Offices (Automotive)
If additional information is required, please contact your Cummins Warranty
Operations Group Leader.

Description
This field action authorizes certified repair locations to upfit certain ISC and ISL CM2250
engines with an improved SCR Catalyst, if the engine meets the criteria listed below.

Note : This field action provides for retroactive coverage of repairs, including
customer billable repairs, completed by Cummins authorized repair locations
prior to the release date of this field action. Previous repairs may be eligible for
reimbursement of ONLY the work defined in this publication. Service providers
should have invoice documentation of original repair ready for support of the
retroactive claim. All Service Providers attempting to file claims for retroactive
repairs should reference Warranty Memo M1825 for instructions.

Action
In order to qualify for repair under this field action, an engine:
1. Will be covered Regardless of coverage status, and
2. must show an OPEN status for this field action on QuickServe® Online.

https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2021/c2116.html

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ISC and ISL CM2250 360HP and Lower Emission Recall Campaign

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3. For ISC and ISL CM2250 (Model Year 2010 thru 2012 Product) the SCR Part
Number must be compared with Attachment B. Any SCR Part Number found in the
Affected Part Number Column should be replaced. If the SCR Part Number is not
found in the Affected Part Number Column, the engine is not eligible for this action.
After verifying that the engine meets the above requirements, perform the following
actions:
1. If all qualifying parameters detailed above are met, please refer to Attachment B for
a listing of affected SCRs and related replacement SCRs. The listed replacement
SCRs must be used in completing this field action and take precedence over any
other prior published service/part guidelines, for the duration of this field action

Note : For eligible ISC and ISL CM2250 (Model Year 2010 thru 2012
Product) the SCR catalyst must be replaced. Refer to service procedure
Aftertreatment Selective Catalytic Reduction (SCR) Catalyst in section
011-036 of service manual 4022257 (ISC8.3 and ISL9 CM2250).
2. As required, complete "Label, Authorized Change," Cummins Part Number 5297400.
Clearly print or type "SCR Catalyst Update" in the center box. Fill in the Campaign
Number, Distributor or Dealer Code and Date information. Peel off the backing
material and install the label on the engine valve cover near the engine data plate.
There is a clear protective cover on this label. Peel the backing off of this cover and
push the clear cover over the printed material.
3. As required, an "Emission Campaign - Proof of Correction" form, Bulletin #4310621,
must be filled out and provided to the customer. Inform the customer to retain this
certificate as proof that the Emission Campaign has been performed. This form may
be required as proof of an Emission Campaign by the State of California, for vehicles
registered in that state, the next time the vehicle registration is renewed. Please
refer to Attachment C as an example.

Note : Certified repair locations outside of California, who elect to perform
this campaign on engines installed in vehicles that are registered in the
state of California, are authorized to do so if they have the two items
noted above in their inventory.
4. File one claim for only the applicable parts and labor listed in this document. Any
other labor or parts for diagnostics or repairs not listed in the parts and labor
sections above cannot be filed to this field action.

Material Disposition
Materials removed as a result of this field action must be scrapped.

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Reimbursements
Parts
Note : All parts are listed as optional. Claim only the parts required to
complete the repair. Additional parts, such as o-rings, gaskets, and fasteners,
that are required to complete the repair, but are not listed, may be claimed if
sufficiently explained in the claim narrative. Please refer to Attachment B for
replacement SCR part numbers.
The following parts are covered under this field action:
Part Number

Quantity

Description

286633700

1

GASKET,AFM DEVICE
(OPTIONAL)

286663600

1

GASKET,AFM DEVICE
(OPTIONAL)

288021400

1

GASKET,EXH OUT CNN
(OPTIONAL)

288021500

1

GASKET,AFM DEVICE
(OPTIONAL)

1

PROOF OF
CORRECTION
(OPTIONAL)

1

LABEL, AUTHORIZED
CHANGE (TAG OPTIONAL)

431062100

529740000

Note : SRTs to gain access that are required to complete the repair, that are
sufficiently explained in the claim narrative, may also be claimed on this action.
Note : All SRTs listed are OPTIONAL. Select ONLY the appropriate SRTs for
the repair performed.
Labor Using Applicable Access Code and Time
SRT Code

Description

00-90X

Administrative time

11-803

Aftertreatment SCR
Catalyst - Remove and
Install

Time (hrs)

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ISC and ISL CM2250 360HP and Lower Emission Recall Campaign

SRT Code

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Description

Time (hrs)

Stamp Engine Data
Plate/Apply Emission
Sticker

17-901

Travel
Travel is covered under this field action. Towing is not covered under this field action.

Other Claimables
Consumables are covered under this field action.

Claim Instructions
For Cummins Dealers, claims for this Field Campaign must be filed via RAPIDSERVE™
Web (rsw.cummins.com). For information regarding RAPIDSERVE™ Web, please
reference the "Warranty" tab in QuickServe® Online. If there are additional questions,
please contact your local Cummins Distributor.

Claim Codes
Description

Code

Account Code:

65

Pay Code:

Distributor = X

Pay Code:

Dealer = D

Pay Code:

International = I

Failure Code:

WUSSCC

Attachments
Click here to see c2116_esn-list.xls

(/service/english/attachments/c2116_esn-list.xls)
Click here to
see c2116_isb_isc_isl_cm2250_scr_listing_attach-b.xls

https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2021/c2116.html

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(/service/english/attachments/c2116_isb_isc_isl_cm2250_scr_listing_attach-b.xls)
Click here to see c2116_proof-of-correction_attach-c.pdf
(/service/english/attachments/c2116_proof-of-correction_attach-c.pdf)
Engine Family
6C, C8.3 ISC, ISCe, QSC8.3

Fuel System
CM2250

Design Application

Market Application

Automotive

All

Automotive

All

Last Modified: 19-Jul-2019

https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2021/c2116.html

7/23/2019

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