NHTSA ID Number: 10163552
Manufacturer Communication Number: TSB 19-2150
TSB/Document Date: 2019-08-06
Summary
Some 2011-2019 Explorer vehicles equipped with a factory keyless entry keypad may exhibit a loose driver side B-pillar front door upper moulding. This may be caused by a lack of adhesion of the front door upper moulding to the door. To resolve the condition, follow the Service Procedure steps to reapply adhesive tape to the front door upper moulding. Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria: * 2011-2019 Explorer * Equipped with factory keyless entry keypad * Left side front door upper moulding is loose
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TSB/Document ID: TSB 19-2150
Replacement Service Bulletin Number:
MFR Communication Date: 2019-07-04
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: STRUCTURE:BODY:DOOR
MFR Component System:
MFR Component Subsystem:
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Page 1 of 6
TECHNICAL SERVICE BULLETIN
Factory Keyless Entry Keypad - Driver Side B-Pillar Front Door Upper
Moulding Loose
19-2150
03 July 2019
Model:
Ford
2011-2019 Explorer
Issue: Some 2011-2019 Explorer vehicles equipped with a factory keyless entry keypad may exhibit a loose
driver side B-pillar front door upper moulding. This may be caused by a lack of adhesion of the front door upper
moulding to the door. To resolve the condition, follow the Service Procedure steps to reapply adhesive tape to
the front door upper moulding.
Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following
criteria:
• 2011-2019 Explorer
• Equipped with factory keyless entry keypad
• Driver side front door upper moulding is loose
Parts
Part Number
Description
Quantity
W790514-S900 Front Door Upper Moulding Retaining Clips
2
Obtain Locally 3M™ 38583 Adhesive Tape
1
Obtain Locally Isopropyl Alcohol
1
Warranty Status: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage Warranty/ESP
coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined
by the identified causal part and verified using the OASIS part coverage tool.
Labor Times
Operation
No.
Description
2011-2019 Explorer: Remove Clean And Reinstall The Front Door Upper Moulding
Following The Service Procedure (Do Not Use With Any Other Labor Operations)
192150A
Time
0.7
Hrs.
Repair/Claim Coding
Causal Part:
7820555
Condition Code: 07
Tool List
Drive
Tool Name
1/4"
Power tool
1/4"
1/4"
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Page 2 of 6
1/4"
7 mm deep socket
1/4" 10 mm deep socket
1/4"
Torx® T20
Trim tool
Angled pick
Razor blade
Service Procedure
CAUTION: Do not use adhesive solvent for this procedure as it will degrade the front door upper
molding.
1. Remove the front door upper moulding. Refer to Workshop Manual (WSM) Section, 501-08.
2. Place the front door upper moulding on a non-marring surface and remove the two-sided adhesive tape with a
razor blade or knife. Be careful not to damage the wiring for the keyless entry keypad.
3. Remove and discard the foam ring on the locator tab and the foam strip at the top of the front door upper
moulding. (Figure 1)
Figure 1
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CAUTION: Using any type of alcohol or solvent will damage the front door upper moulding surface.
4. Using a clean damp cotton cloth, remove any dust or dirt from the front door upper moulding.
5. Remove and discard the 2 retaining clips. (Figure 2)
Figure 2
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6. Install the adhesive tape to the front door upper moulding.
(1). Cut four 406 mm (15.98 in) strips of 3M 38583 adhesive tape.
(2). Apply one strip on each side of the front door upper moulding in the scribed boxes. (Figure 3)
(3). Place a second layer of adhesive tape overtop of the first layer. (Figure 4)
(4). Apply firm pressure to each layer to confirm proper adhesion.
Figure 3
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Page 5 of 6
Figure 4
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CAUTION: Do not allow isopropyl alcohol to contact the keyless entry keypad or rear door upper
moulding to avoid damaging the plastic.
7. Clean the door sheet metal with a 50% water/isopropyl alcohol solution.
8. Install the front door upper moulding. Refer to WSM Section, 501-08.
© 2019 Ford Motor Company
All rights reserved.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and
equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides
information that could assist in proper vehicle service. The procedures should not be performed by "do-it-yourselfers". Do not assume that a
condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle.
Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated
otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company
reserves the right to supersede this information with updates. The most recent information is available through Ford Motor Company's on-line
technical resources.
http://www.fordservicecontent.com/Ford_Content/vdirsnet/TSB/EU/~WTSB19-2150/US/E...
8/6/2019
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