Technical Service Bulletin

91-17-01 - Infotainment Worksheet (U.S. Only)

Transaction No:

2035473/10

Release date:

7/23/2019

Condition
Applicable Vehicles
Year

Eng. Code

Trans. Code

VIN Range
From

VIN Range To

2012 - 2019

All

All

All

All

Model(s)
All
Except Routan

Revision Table
Instance Number

Published Date

Version Number

Reason For Update

2035473/10

7/23/19

91-17-01

To include 2018 and
2019 model year
applicability and modify
verbiage pertaining to
submission requirement.

2035473/9

2/16/17

V911701

To include 2017 model
year applicability.

2035473/1

11/7/13

V911323

Original publication.

Technical Background
This bulletin provides instructions and information for completing and submitting the updated web version
of the Infotainment Worksheet. Like the previous version, the Infotainment Worksheet allows more detail
to be provided for repairs related to the Infotainment System (radio, navigation, Bluetooth, telephone
systems, etc.). The new web version provides an easier approach by which to complete and submit the
information.
Because of advanced and frequently changing technology, it is critical that detailed information is provided
in order to better understand issues related to Infotainment.
One or more of the following symptoms are possible, but not limited to:
 Poor AM/FM/Satellite radio reception.
 Poor sound quality.
 Inability/difficult to pair phones, phone loses pairing.
 Navigation system malfunctions or is inoperative.
 Car-Net system malfunctions or is inoperative.
 Rearview Camera malfunctions or is inoperative.
 Radio or Navigation display issues.
 Poor sound quality during phone calls.
Page 1 of 5
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

91-17-01 - Infotainment Worksheet (U.S. Only)

Transaction No:

2035473/10

Release date:

7/23/2019

 CD player/changer malfunctions or is inoperative.
 Voice command(s) malfunctions or is inoperative.

Production Solution
Not applicable.

Service
Tip:
Refer to Elsa for other Technical Bulletins that may apply to specific vehicles with customer complaints
related to the Infotainment System. These Technical Bulletins provide important information about vehicle
and/or component specific issues.
If diagnosis leads to the repair or replacement of one or more component(s) in the Infotainment System,
complete the Infotainment Worksheet. The Infotainment Worksheet can be accessed by clicking the
appropriate link on the VW Hub (figure 1).

Figure 1

Page 2 of 5
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

91-17-01 - Infotainment Worksheet (U.S. Only)

Transaction No:

2035473/10

Release date:

7/23/2019

An additional link to the form is also available on Service Net (figure 2).

Figure 2

Page 3 of 5
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

91-17-01 - Infotainment Worksheet (U.S. Only)

Transaction No:

2035473/10

Release date:

7/23/2019

Once the form is opened, please fill in all the applicable information related to the repair. Click the “Submit
Infotainment Report” button at the bottom of the form once completed. Once the form has been submitted,
no further action is required and another form can be completed if necessary (Figure 3).

Figure 3

Page 4 of 5
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

91-17-01 - Infotainment Worksheet (U.S. Only)

Transaction No:

2035473/10

Release date:

7/23/2019

Warranty
Information only.

Required Parts and Tools
No Special Parts required.
No Special Tools required.

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or
removal. Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 5 of 5
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.