VOLVO CAR

SERVICE AND PARTS BUSINESS

Technical Journal
TITLE:

Replacement of ERAD components
REF NO:

ISSUING DEPARTMENT:

CAR MARKET:

TJ 33358.3.0

Technical Service

United States and Canada

PARTNER:

ISSUE DATE:

STATUS DATE:

3 US 7510 Volvo Car USA

2018-05-18

2018-05-21

FUNC GROUP:

FUNC DESC:

4600

Rear axle, drive shaft

Page 1 of 23

“Right first time in Time”
Attachment
File Name
TJI-509127-1_1_2_en-US.pdf

File Size
6.1204 MB

Vehicle Type
Type

Eng

246
256
256

BR
BC
BR

Eng
Sales
Desc
B1FPHEV
B1BPHEV
B1FPHEV

Body

Gear

Steer

Model Year
2018-9999
2016-9999
2018-9999

Plant

Chassis range
-

Struc Week
Range
201717-209952
201526-209952
201717-209952

CSC Customer Symptom Codes
Code
YR
56
53
55
AJ
DL
8N
D2

Description
Drive mode "AWD"/Disengages automatically/Not available
Drive mode "OFF ROAD"/Disengages automatically/Not available
Driving, Twin Engine/Propulsion using electric motor not possible
Driving, Twin Engine/Propulsion using combustion engine/Always active/Active too often
Driving/Poor performance/lacks power
Warning lights and chimes/Malfunction Indicator Light ("Check engine" light) indication/no indication
Driving/Unusual noise/Unsure when/at all times
Front/rear axle/Unusual noise

Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2018 VOLVO CAR USA, LLC

Technical Journal 33358.3.0
VST Operation Number
VST Operation Number
98210-2

Description
ERAD transmission, replacement

DTC Diagnostic Trouble Codes
Control Module
IEM
IEM

Code
P286F00
P286D00

Fault Type
Intermittent
Intermittent

Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
Text
DESCRIPTION:
*This journal is re-written in its entirety.
The ERAD (Electrical Rear Axle Drive) consists of two main parts, a transmission and an electrical
motor.
To determine if the transmission or the complete ERAD needs to be exchanged follow instructions under
“Service”.
Instructional film is included as attachment, mp4.
The repair method is included as attachment, pdf.
SERVICE:
If the customer is driving in electric mode and experiences noise from the rear that increase with vehicle
speed (that corresponds to the electrical motor speed) it is an electrical motor issue.
In this case the complete ERAD is to be exchanged.
No DTC(s) are set for this issue.
If the customer experiences hesitation when the electrical motor should be engaged or no electrical
motor engagement at all, the transmission part needs to be exchanged.
This fault results in Clutch DTC(s) as indicated in the list, and a message in DIM (Driver Information
Module) “Hybrid system failure, Service required”.
ERAD transmission is ordered according to normal routines. ERAD transmission Part No. 32240142.
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report” and sub concern area “Support not needed”, use function group 4600.
For vehicles with ERAD Clutch DTC(s) but no noise complaints while driving, please submit a Vehicle
Report and sub concern area “Support not needed”.

To view TJ attachment continue to next page. This TJ has one attachment.
Page 2 of 23

2018-05-21

Title Replacement of ERAD components

Status
Released
Status
2018Date
05-18
Issue
2018Date
05-18
Reference

Ref No US33358.3.0 en-US
Issuer Technical Service
Partner 3 US 7510 Volvo Car USA
Func Group 4600
Func Desc rear axle, drive shaft

Attachment
File Name
File Size
TJI-509127-1_1_2_en-US.pdf 6.1204 MB
Vehicle Type
Type Eng

Eng
Desc

Sales Body Gear Steer

20189999
20169999
20189999

246 BR B1FPHEV
256 BC B1BPHEV
256 BR B1FPHEV
CSC

Model
Chassis
Plant
Year
range
-

Struc
Week
Range
201717209952
201526209952
201717209952

Customer Symptom Codes

Code Description
Drive mode "AWD"/Disengages
YR
automatically/Not available
Drive mode "OFF
56
ROAD"/Disengages
automatically/Not available
Driving, Twin Engine/Propulsion
53
using electric motor not possible
Driving, Twin Engine/Propulsion
55
using combustion engine/Always
active/Active too often
Driving/Poor performance/lacks
AJ
power
Warning lights and
chimes/Malfunction Indicator
DL
Light ("Check engine" light)
indication/no indication
Driving/Unusual noise/Unsure
8N
when/at all times
D2 Front/rear axle/Unusual noise
VST Operation Number
VST Operation No. Description
98210-2
DTC
ECU
IEM
IEM

ERAD transmission, replacement

Diagnostic Trouble Codes
DTC
P286F00
P286D00

Fault Type
Intermittent
Intermittent

Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest
online version.
Text

Description:

*This journal is re-written in its entirety.
The ERAD (Electrical Rear Axle Drive) consists of two main
parts, a transmission and an electrical motor.
To determine if the transmission or the complete ERAD needs to be
exchanged follow instructions under "Service".
Instructional film is included as attachment, mp4.
The repair method is included as attachment, pdf.
Service:

If the customer is driving in electric mode and experiences noise from the
rear that increase with vehicle speed (that corresponds to the electrical
motor speed) it is an electrical motor issue.
In this case the complete ERAD is to be exchanged.
No DTC(s) are set for this issue.
If the customer experiences hesitation when the electrical motor should
be engaged or no electrical motor engagement at all, the transmission part
needs to be exchanged.
This fault results in Clutch DTC(s) as indicated in the list, and a message
in DIM (Driver Information Module) "Hybrid system failure, Service
required".
ERAD transmission is ordered according to normal routines. ERAD
transmission Part No. 32240142.
Vehicle Report:

Yes, please submit a Vehicle Report if the service solution described in
this TJ has no effect. Use concern area "Vehicle Report" and sub concern
area "Support not needed", use function group 4600.
For vehicles with ERAD Clutch DTC(s) but no noise complaints while
driving, please submit a Vehicle Report and sub concern area "Support
not needed".