Technical
Service Bulletin

Mazda North American Operations
Irvine, CA 92618-2922

Subject:
CUSHION TAPE AT FRONT END OF DASHBOARD COMING OFF

Bulletin No.: 09-026/19

Last Issued: 07/12/2019

BULLETIN NOTES
This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red.

Previously issued TSBs: Date issued:
09-043/18

12/06/18

APPLICABLE MODEL(S)/VINS
2014-2018 Mazda3 with VINS lower than JM1BN******199539 (produced before Nov. 1, 2018)
2014-2017 Mazda6
2013-2016 CX-5

DESCRIPTION
Some vehicles may exhibit the cushion tape (1) attached to the front end of dashboard coming off and
showing at the base of the windshield.

CX-5 (R.H.D)

Mazda3 (R.H.D.)

Page 1 of 8
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2019 Mazda North American Operations, U.S.A.

Bulletin No.: 09-026/19

Last Issued: 07/12/2019

This is caused by the cushion tape peeling off from the end(s) due to interference with the windshield and
vehicle vibration (CX-5/Mazda6) or from the gap between the dashboard and the cushion tape because
there there is no rib (1) at the dashboard ends (Mazda3). To prevent the tape from peeling off, both ends of
the cushion tape are now folded over to the back side of the dashboard (CX-5/Mazda6) or stapled
(Mazda3).

Customers having any of these concerns should have their vehicle repaired using the following repair
procedure.

REPAIR PROCEDURE
1. Verify customer concern.
NOTE: The procedure should be performed with the windshield removed instead of removing the
dashboard. Utilize an outside glass company to remove the windshield and the cost is $250 or less (see
Warranty Information). This should typically cost around $200.
2. Have a glass company remove the windshield if the cost is $250 or less (see Warranty information).
Otherwise, remove the dashboard from the vehicle according to the instructions on MGSS, but do not
remove the dashboard from the vehicle.
NOTE: DO NOT cut the exposed cushion tape or tuck back into place. Replace as outlined below.





Mazda3 (DASHBOARD REMOVAL)
Mazda6 (DASHBOARD REMOVAL/INSTALLATION)
CX-5 (DASHBOARD REMOVAL/INSTALLATION)

Page 2 of 8
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2019 Mazda North American Operations, U.S.A.

Bulletin No.: 09-026/19

Last Issued: 07/12/2019

3. Remove the old cushion tape (1) from the dashboard.

4. Attach the new cushion tape along the front end of the dashboard.

To prevent the cushion tape ends from coming off, the ends will be
folded over to the back side of the dashboard (1).

View from (2)

Page 3 of 8
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2019 Mazda North American Operations, U.S.A.

Bulletin No.: 09-026/19

Last Issued: 07/12/2019

a. On the right side of the dashboard, cut off 20 mm of the seal tape (1) attached at the back side.

Back side of dashboard front right corner

b. Using a piece of cloth and organic solvent, wipe off any debris or grease from the following portions of
dashboard where the new cushion tape will be attached.
- Front end where the old cushion tape was removed.
- Back side where the seal tape was cut off.
5. Attach the new cushion tape to the dashboard.
a. Remove the adhesive backing from one end of the cushion tape and attach to the right side of the
dashboard where the seal tape was cut off.

Page 4 of 8
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2019 Mazda North American Operations, U.S.A.

Bulletin No.: 09-026/19

Last Issued: 07/12/2019

b. Fold the cushion tape over (1) and attach it along the front end (2).
NOTE: Do not stretch the cushion tape.

c. Press on the cushion tape with your fingers to insure proper adhesion.

d. Continue attaching the cushion tape along the front end of dashboard.
NOTE: Attach the cushion tape while peeling off the adhesive backing little by little.

Page 5 of 8
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2019 Mazda North American Operations, U.S.A.

Bulletin No.: 09-026/19

Last Issued: 07/12/2019

e. When the left side of dashboard is reached, fold over the tape end (1) to the back face of dashboardwith
the adhesive backing (2) still attached. While holding the cushion tape in position, mark a cutting line (3) on
the seal tape (4), then cut off the seal tape along the cutting line. The length of seal tape to cut off should be
about 20 mm.

f. Degrease the dashboard where the seal tape was cut off. Then attach the cushion tape end and press on
it with your fingers to ensure proper adhesion.

6. Have the windshield installed or install the dashboard according to the instructions on MGSS.





Mazda3 (DASHBOARD INSTALLATION)
Mazda6 (DASHBOARD REMOVAL/INSTALLATION)
CX-5 (DASHBOARD REMOVAL/INSTALLATION)

7. Verify repair.

Page 6 of 8
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2019 Mazda North American Operations, U.S.A.

Bulletin No.: 09-026/19

Last Issued: 07/12/2019

PARTS INFORMATION
Parts Number

Description

Qty.

Notes

BHN2-55-161

Cushion Tape

1

For Mazda3

K123-55-161A

Cushion Tape

1

For CX-5 and Mazda6

D651-68-162A

Clip, A-Pillar Trim

2

[R] (if dashboard removed)

9YA0-20-682

Bolt, Dashboard

2

[R] (if dashboard removed)

9YA0-11-007 Lock Bolt, Steering Wheel

1

[R] For Mazda3 and Mazda6 (if dashboard removed)

9YA0-11-003A Lock Bolt, Steering Wheel

1

[R] For CX-5 (if dashboard removed)

[R]: Replacement parts
REPLACEMENT PARTS LOCATION (if dashboard removed)

Clip, A-Pillar Trim

Bolt, Dashboard

Lock Bolt, Steering Wheel

Page 7 of 8
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2019 Mazda North American Operations, U.S.A.

Bulletin No.: 09-026/19

Last Issued: 07/12/2019

WARRANTY INFORMATION
NOTE:



This warranty information applies only to verified customer complaints on vehicles eligible for
warranty repair.



This repair will be covered under Mazda’s New Vehicle Limited Warranty.



Additional diagnostic time cannot be claimed for this repair.

Warranty Type

A

Symptom Code

89

Damage Code

98
BHN2-55-161 (For Mazda3) or
K123-55-161A (For CX-5 and Mazda6)

Part Number Main Cause
Quantity

1
If the windshield is removed by glass company:
XXP2GCRX / 0.2 Hrs. (Enter the actual repair cost
with the sublet code “D1” (Max $250))

Operation Number / Labor Hours:
If the dashboard is removed:
XXP2GARX / 2.4 Hrs. (Mazda3 and Mazda6)
XXP2GARX / 2.5 Hrs. (CX-5)

Page 8 of 8
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2019 Mazda North American Operations, U.S.A.