NHTSA ID Number: 10163183
Manufacturer Communication Number: A19-064
TSB/Document Date: 2019-07-26
Summary
Service Bulletin - This warranty extension only applies to 2015-18 Fit and 2016-18 HR-V vehicles that are painted NH-788P. AHM referred to the white pearl paint as both White Orchid Pearl and Bellanova White. The exterior paint on the vehicle may peel off. American Honda
is extending the warranty on the paint of the affected vehicles to 7 years from the original date of purchase with no mileage limit. This warranty extension does not apply to other paint issues like rock chips, scratches, bird droppings, sap, etc.
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TSB/Document ID: A19-064
Replacement Service Bulletin Number:
MFR Communication Date: 2019-07-20
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: STRUCTURE
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
Service Bulletin
July 20, 2019
19-064
Version 2
Warranty Extension: NH-788P White Orchid Pearl or Bellanova White
Paint
Supersedes 19-064, dated June 5, 2019; See REVISION SUMMARY
AFFECTED VEHICLES
Year
Model
VIN Range
2015-18
Fit
All vehicles painted NH-788P - Check the iN VIN status for eligibility.
White Orchid Pearl or
Bellanova White
2016-18
HR-V
All vehicles painted NH-788P - Check the iN VIN status for eligibility.
White Orchid Pearl or
Bellanova White
REVISION SUMMARY
NH-788P was called both White Orchid Pearl and Bellanova White by American Honda. Bellanova White was added to
all the applicable paint color descriptions throughout this bulletin.
BACKGROUND
This warranty extension only applies to 2015-18 Fit and 2016-18 HR-V vehicles that are painted NH-788P. AHM referred
to the white pearl paint as both White Orchid Pearl and Bellanova White.
The exterior paint on the vehicle may peel off. American Honda is extending the warranty on the paint of the affected
vehicles to 7 years from the original date of purchase with no mileage limit. This warranty extension does not apply to
other paint issues like rock chips, scratches, bird droppings, sap, etc.
Do an iN VIN status inquiry to see if the vehicle is eligible. American Honda will update this bulletin and the iN VIN
status when this warranty extension on affected vehicles has expired.
This warranty extension only applies to factory-applied paint.
The warranty extension does not apply to any vehicle that has ever been declared a total loss or sold for salvage by a
financial institution or insurer, or has a branded or similar title under any state’s law.
This warranty extension only applies to the panels listed in the WARRANTY CLAIM INFORMATION section if they
exhibit a paint peeling problem. All paint repairs MUST have DPSM approval before starting work.
CUSTOMER NOTIFICATION
Owners of affected vehicles will be sent a notification of this campaign.
Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.
CUSTOMER INFORMATION:The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and
training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume
this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an
authorized Honda automobile dealer.
©
2019 American Honda Motor Co., Inc. — All Rights Reserved
Page 1 of 24
CORRECTIVE ACTION
Inspect the vehicle and, if necessary, have a ProFirst Certified Body Shop repaint the entire affected panel(s)
with a tri-coat paint (base color coat, mid [mica/pearl] coat, and clear coat) after obtaining DPSM approval.
PARTS INFORMATION
If you need to replace any moldings, emblems, or clips, reference the parts catalog for applicable part numbers, and
submit them in your warranty claim.
PHOTO REQUIREMENTS
•
Submit photos for each affected area. Refer to Service Bulletin 10-002, Photos for Warranty Paint Repair
Claims.
•
You must submit clear photos showing the overall affected areas, close ups, and a photo of the door jamb label that
shows the VIN. If the photos are not approved by the DPSM, your claim may be debited.
•
Take photos of every affected area and save them with the repair order for 36 months. If American Honda requests
the photos and they were not saved, your claim may be debited.
Page 2 of 24
WARRANTY CLAIM INFORMATION
•
Submit a copy of the ProFirst work receipt with the warranty claim.
•
You must have prior consent from your DPSM before doing any work related to painting the vehicle.
•
For help submitting a claim using LONs, refer to the Claims Reference Guide under Special Claims Procedure.
•
Under the Personal Information section of the warranty claim template, Enter technician number E090000, which is
a generic number to be used with this warranty extension only.
NOTE
NH-788P was called both White Orchid Pearl and Bellanova White.
2015-18 Fit with NH-788P - Hood - E-coat is not damaged (surface scuff)
Operation
Number
Description
9114A1
Fit: Repaint the hood. FRT 7.1 hrs
includes the following:
•
Base, pearl, and clear
coat
•
Paint mixing
•
Color match
•
Paint materials
Flat Rate
Time
Defect
Code
Symptom
Code
Failed Part Number
6P100
C5100
60100-T5R-A90ZZ
2015-18 Fit with NH-788P - Hood - E-Coat damage that requires bare metal preparation
Operation
Number
Description
9114A0
Fit: Repaint the hood. FRT 8.6 hrs
includes the following:
•
Base, pearl, and clear
coat
•
Metal prep/primer
•
Paint mixing
•
Color match
•
Paint materials
Flat Rate
Time
Defect
Code
Symptom
Code
Failed Part Number
6P100
C5100
60100-T5R-A90ZZ
Page 3 of 24
2015-18 Fit with NH-788P - Roof - E-coat is not damaged (surface scuff)
Operation
Number
Description
Flat Rate
Time
Defect
Code
Symptom
Code
Failed Part Number
9104A6
Fit: Repaint the roof. FRT
includes the following:
13.2 hrs
6P100
C5100
62100-T5R-A00ZZ
•
Base, pearl, and clear
coat
•
Remove and install
antenna, and
windshield, as needed
•
Open the moonroof
and tape the opening
•
Paint mixing
•
Color match
•
Paint materials
•
Aim multipurpose
camera, as needed
2015-18 Fit with NH-788P - Roof - E-Coat damage that requires bare metal preparation
Operation
Number
Description
Flat Rate
Time
Defect
Code
Symptom
Code
Failed Part Number
9104A5
Fit: Repaint the roof. FRT
includes the following:
14.7 hrs
6P100
C5100
62100-T5R-A00ZZ
•
Base, pearl, and clear
coat
•
Metal prep/primer
•
Remove and install
antenna, and
windshield, as needed
•
Open the moonroof
and tape the opening
•
Paint mixing
•
Color match
•
Paint materials
•
Aim multipurpose
camera, as needed
Page 4 of 24
2015-18 Fit with NH-788P - Tailgate - E-coat is not damaged (surface scuff)
Operation
Number
Description
9174A9
Fit: Repaint the tailgate.
10.6 hrs
FRT includes the following:
•
Base, pearl, and clear
coat
•
Remove and install
rear glass, spoiler,
tailgate, license trim
and cover, as needed
•
Remove and replace
emblems
•
Paint mixing
•
Color match
•
Paint materials
Flat Rate
Time
Defect
Code
Symptom
Code
Failed Part Number
6P100
C5100
68100-T5R-A80ZZ
2015-18 Fit with NH-788P - Tailgate - E-Coat damage that requires bare metal preparation
Operation
Number
Description
9174A8
Fit: Repaint the tailgate.
12.1 hrs
FRT includes the following:
•
Base, pearl, and clear
coat
•
Metal prep/primer
•
Remove and install,
rear glass, spoiler,
tailgate, license trim
and cover, as needed
•
Remove and replace
emblems
•
Paint mixing
•
Color match
•
Paint materials
Flat Rate
Time
Defect
Code
Symptom
Code
Failed Part Number
6P100
C5100
68100-T5R-A80ZZ
Page 5 of 24
2015-18 Fit with NH-788P - Body Panels - E-coat is not damaged (surface scuff)
Operation
Number
Description
Flat Rate
Time
Defect
Code
Symptom
Code
Failed Part Number
9124A1
Fit: Repaint the left front
fender. FRT includes the
following:
9.1 hrs
6P100
C5100
60261-T5R-A91ZZ
Fit: Repaint the right front 9.1 hrs
fender. FRT includes the
following:
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