B010119 Service Bulletin/Repair Instructions

TIS Service Bulletin
Page 1 of 6
SI B01 01 19

Warranties
June 2019

Technical Service
G12 (N63R)/G30 (B58M) RADIATOR GRILL UPPER AND

LOWER ACTIVE AIR FLAPS: LIMITED WARRANTY

EXTENSION TO 10 YEARS/120,000 MILES

This Service Information bulletin supersedes SI B01 01 19 dated April 2019

What’s New:

• The 2018 Model Year 530e iPerformance Sedans/530e xDrive iPerformance Sedans were added June

2019.

• Updated customer letter attached.
MODEL

G12 (750i Sedan)

(N63R Engine)

Model Year 2017

produced 6/14/2016

to 2/27/2017
G12 (750i xDrive Sedan)

(N63R Engine) Model

Year 2017 produced

6/14/2016 to 2/27/2017
G12 (ALPINA B7 xDrive)

(N63R Engine) Model

Year 2017 produced

6/14/2016 to 2/24/2017
G30 (540i xDrive

Sedan) (B58M

Engine) Model Year

2017 produced

9/8/2016 to

6/30/2017
G30 (530e iPerformance

Sedan) (XB1H Engine)

Model Year 2018

produced 2/27/2017 to

6/26/2018
G30 (530e xDrive

iPerformance Sedan)

(XB1H Engine) Model

Year 2018 produced

11/10/2016 to 6/26/2018
G30 (540i Sedan)

(B58M Engine)

Model Year 2017

produced 7/8/2016

to 6/29/2017
Note: The “Model” information above is for informational purposes only, it is not the only deciding

factor.

The 2018 Model Year 530e iPerformance Sedans/530e xDrive iPerformance Sedans were added June

2019.
ELIGIBLE VEHICLES

To assist you in identifying those vehicles that have this “component-specific” extended limited warranty

coverage, the DCSnet Warranty Vehicle Inquiry has been updated with the VIN and Component-specific

“Vehicle Comment” shown below:
Please see SI B01 01 19 (DC 51 64 90 01 00). For this vehicle, the Radiator Grill Upper and

lower Active Air Flaps limited warranty for defects in materials or workmanship has been

extended to 10 year/120,000 mile as determined from the original in-service date. This

coverage is subject to the same vehicle eligibility requirements, limitations, and exclusions

that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.

If you have ELW eligibility and/or coverage questions, please contact the Warranty department through IDS

by selecting Coverage, Policy, Coding Questions and Mileage Corrections prior to performing any repair.
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TIS Service Bulletin
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Note: Before performing a repair and submitting a claim, first confirm that the vehicle has the

above “Notice of Limited Warranty Extension” in the DCSnet Warranty Inquiry “Vehicle Comments” section.
INFORMATION

For the eligible vehicles, BMW of North America, LLC (“BMW NA”) is extending the limited warranty for the

vehicle’s Radiator Grill Upper and Lower Active Air Flaps to:

• 10 years/120,000 miles as determined by the vehicle’s original in-service date
• This “component-specific” limited warranty extension applies

to defects in materials or workmanship.

• This coverage is subject to the same vehicle eligibility

requirements, limitations, and exclusions that apply to the

BMW New Vehicle Limited Warranty for Passenger Cars

and Light Trucks.

• Air flap issues caused by debris/blockage from outside

influences is not a defect in materials or workmanship and is

not claimable

• During the extended limited warranty coverage period

(Eligible vehicles that are beyond the 4 year/50,000 mileage

New Vehicle Limited Warranty coverage), Active Air Flap

cosmetic defect issues are not covered.
Note: This bulletin is notice of a “limited warranty extension.” This is NOT a notice of a

Recall or Service Action.

There is no immediate repair required unless the BMW vehicle is currently experiencing this problem.

Customer Notification Letter

Even though this is NOT a Recall, BMW NA will be sending VIN-specific customer notification letters.
SITUATION

A check engine light or check control message is present, and one or more of the following faults may be

stored for the active air flaps behind the kidney grills:

• 13820D- Active cooling-air-flap control (AKKS), above: Driver, malfunction

• 138204 - Active cooling-air-flap control (AKKS), below: Deviation at all ambient temperatures

• 138203 - Active cooling-air-flap control (AKKS), below: Deviation in warm ambient temperature

• 21B043 - Active cooling-air-flap control (AKKS), above: Blockade in all ambient temperature

• 138207 - Active cooling-air-flap control (AKKS), above: Blockade in warm ambient temperature

• 138206 - Active cooling-air-flap control (AKKS), below: Blockade in warm ambient temperature

• 21B042 - Active cooling-air-flap control (AKKS), below: Blockade in all ambient temperature

The potential component-related causes of these faults are a:
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TIS Service Bulletin
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1. Mechanical issue with the linkage of the upper or lower active air flap; and/or an

2. Internal short circuit of the adjustment motor.
CORRECTION

Determine the vehicles current i-Level using ISTA, AIR or the vehicle key read information.

Is the vehicle I-Level S15A-16-07-5xx or higher?

• Yes: Replace ONLY the active air flap that has a fault stored. If faults are stored for both active air

flaps, replace both active air flaps. Follow ISTA test plan recommendations.

• No: If one flap is found to be faulty, replace BOTH the upper and lower active air flaps together.

Also refer to SI B17 06 18 for additional information.
PARTS INFORMATION

Note: Please refer to the Electronic Parts Catalog (ETK/EPC), using the customer’s VIN to locate

the applicable replacement part numbers.

• Only order these parts in the quantities needed to address customers’ vehicles that have confirmed

failures.

• “Only in conjunction with” parts: When applicable, if ETK/EPC item identifies additional part(s) that

must also be replaced/installed “in-conjunction” with performing a covered repair, these “required”

additional items are also covered under the terms of this extended limited warranty.

• Also refer to ETK/EPC and the repair instructions for onetime-use fasteners/screws and other

information regarding repair-related gaskets, seals, fluid and/or lubricants that also need to be

replaced/used and claimed.
WARRANTY INFORMATION

This component-specific limited warranty extension to 10 years/120,000 miles applies to “eligible USspecification BMW vehicles” that are registered, operated and have their covered repair performed by an

authorized BMW center in the United States (including Puerto Rico) for defects in materials or workmanship.

Active cooling damper control-related fault codes/repairs that are caused by debris/blockage from outside

influences is not a defect in materials or workmanship and is not claimable.

During the extended limited warranty coverage period (Eligible vehicles that are beyond the 4 year/50,000

mileage New Vehicle Limited Warranty coverage), Active Air Flap cosmetic defect issues are not covered.

The existing limited warranty coverage for the whole vehicle and other components has not changed.

This coverage supersedes the coverage that is provided under the BMW Certified Pre-Owned Program or

any BMW Group Vehicle Service Contract that applies to the vehicle.

Should this component fail again, it is covered by the remaining portion of the extended limited warranty

coverage period.

Non-Qualifying Repairs

Non-US specification vehicles, ineligible vehicles, eligible vehicles operated and repaired outside the United

States and Puerto Rico and/or the diagnosis and repair of other unrelated issues are not covered under the

terms of this limited warranty extension.
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TIS Service Bulletin
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Qualifying Repairs - Claim Submission

Claim this work with the defect code and labor operations provided below.
Defect Code:
5164900100
Labor

Operation:
Labor

Allowance:
Description:
00 00 006
Refer to AIR
Performing “vehicle test” (with vehicle diagnosis system –

checking faults) (Main work)
Refer to AIR
Performing “vehicle test” (with vehicle diagnosis system –

checking faults) (Plus work)
Refer to AIR
Connect an approved battery charger/power supply (indicated

in AIR as “Charging battery”)
G12 N63 G30 B58 XH1B air flap control system
Or:

00 00 556

And:

61 21 528
If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead 00

00 006

And, additionally for the:

e-Vehicles
Labor

Operation:
Labor

Allowance:
Description:
61 25 910
Refer to AIR
Recharging high-voltage battery unit (to high voltage

charging socket)
And, as necessary:
Labor Operation:
Labor Allowance:
Description:
61 00 006
Work time (WT)
Performing vehicle diagnosis – test module
Work time labor operation code 61 00 006 is not considered a Main labor operation; however, it does require

an individual punch time and an explanation on the repair order and in the claim comments section.

And, if the:

Vehicle i-Level is lower than S15A-16-07-5xx (Replace Top and Bottom)
Labor

Operation:
Labor

Allowance:
Description:
51 64 715
Refer to AIR
Replacing top and bottom air flap control (after vehicle

diagnosis)
Or, if the:

Vehicle i-Level is S15A-16-07-5xx or Higher (Replace based on the faults stored)
Description:
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TIS Service Bulletin
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Labor

Operation:
Labor

Allowance:
51 64 700
Refer to AIR
Replacing top flap control (after vehicle diagnosis)
Refer to AIR
Replacing bottom flap control (after vehicle diagnosis)
Refer to AIR
Replacing top and bottom air flap control (after vehicle

diagnosis)
Or:

51 64 705

Or:

51 64 715
Refer to AIR for the corresponding flat rate unit (FRU) allowances for the above.

Or, for:

G12 (ALPINA Model only), based on the current Vehicle i-Level-related Repair Procedure
Labor

Operation:
Labor

Allowance:
Description:
51 00 001
14 FRU
Work time for replacing top flap control (after vehicle

diagnosis)
11 FRU
Work time for replacing bottom flap control (after vehicle

diagnosis)
15 FRU
Work time for replacing top and bottom air flap control (after

vehicle diagnosis)
Or:

51 00 001

Or:

51 00 001
Work time labor operation code 51 00 001 is not considered a Main labor operation. Also, since the “work

time” FRU allowance to be claimed is specified, a separate punch time is not required. However, it still

requires an explanation on the repair order and in the claim comments section.

Previous Customer-pay Repairs – Limited Warranty Extension Reimbursement

Under this extended limited warranty, BMW of North America, LLC (“BMW NA”) will provide reimbursement

for “qualifying customer-pay repairs” that were performed on an eligible vehicle prior to the release of this

component-specific limited warranty extension.

Note: The 2018 Model Year 530e iPerformance Sedans/530e xDrive iPerformance Sedans were added

June 2019.

Customer-pay repairs are subject to the same vehicle eligibility requirements, limitations, and exclusions that

apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.

Repairs that do not qualify for Reimbursement

Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States

and Puerto Rico and/or the diagnosis and repair of other unrelated issues. This exclusion also applies to

repairs that were performed using (including those repairs that result from using) non-genuine BMW parts

and/or used BMW passenger car or light truck parts.

Requesting Reimbursement for a Previous Repair that Qualifies

For a customer to request reimbursement for a “qualifying customer-pay repair” performed either by an

authorized BMW center or independent repair shop located in the United States (including Puerto Rico),
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please have him/her submit his/her reimbursement request “online” at www.BMW-RP.com under the

following reference:

• B-ELWR 2019 Radiator Grill Air Flaps 10Y120M

Reimbursement Request Procedure

The online process is initiated by attaching/sending “PDF files” of the supporting documentation for the “prior

repair.”

The letter also includes alternative methods to request reimbursement, either through the mail or by fax as

described below:

BMW Customer Reimbursement Center

Attention: B-ELWR 2019 Radiator Grill Air Flaps 10Y120M

P.O. Box 561089

Dallas, Texas 75356

Fax number: 877-434-2992

Please allow 4-6 weeks for processing your request.

Should you have any questions concerning this reimbursement process, please call 1-844-857-0341
.
BMW Owner/Operator Inquiries and Assistance

For all other questions, please contact the BMW’s Customer Relations and Services via email at

[email protected] or via telephone at 1-800-831-1117 .
ATTACHMENTS

View PDF attachment B010119_Customer Letter (Draft).

[ Copyright ©2019 BMW of North America, Inc. ]
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Month Year

This “Important Limited Warranty Information” applies to the BMW vehicle with the Vehicle

Identification Number (VIN) of AAAAAAA1234567890.

Dear BMW Owner/Lessee:

BMW is committed to delivering the ultimate in product satisfaction to our customers.

Towards that end, BMW is extending the limited warranty for the:


Radiator Grill Air/Vent Flap
On the above-referenced vehicle to:


10 years/120,000 miles as determined by your vehicle’s original in-service date.
This “component-specific” limited warranty extension applies to defects in materials or workmanship. This

coverage is subject to the same vehicle eligibility requirements, limitations, and exclusions that apply to the

BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.

This is notice of a “limited warranty extension.” This is not a notice of a Recall or Service

Action.

If a repair to this component is required, please contact your nearest authorized BMW center in the United

States or Puerto Rico to schedule an appointment. Your authorized BMW center will determine the

vehicle’s eligibility and review the scope of repairs that are covered by this component-specific limited

warranty extension.

After vehicle inspection and diagnosis, eligible repair work will be performed by the authorized BMW center

in the United States (including Puerto Rico) free of charge.

Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States

and Puerto Rico and/or the diagnosis and repair of other unrelated issues are not covered by this limited

warranty extension. This exclusion applies to repairs, including consequential, that were performed using

non-genuine BMW parts and/or used passenger car or light truck parts.

The integrity of our products is essential to BMW’s success and our customers’ trust. We are determined

to exceed your expectations and hope this warranty extension further enhances your ownership

experience.

Sincerely,

BMW of North America, LLC
B-ELWR 2019 RADIATOR GRILL AIR FLAP 10Y120M
Previous Customer-pay Repairs – Limited Warranty Extension Reimbursement

BMW of North America, LLC

Month 20XX

VIN AAAAAAA1234567890

Under this extended limited warranty, BMW of North America, LLC (“BMW NA”) will provide

reimbursement for “qualifying customer-pay repairs” that were performed on an eligible vehicle prior to

the release of this component-specific limited warranty extension.

Customer-pay repairs are subject to the applicable vehicle and coverage eligibility requirements, exclusions

and limitations that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.

Repairs that do not Qualify for Reimbursement

Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States

and Puerto Rico and/or the diagnosis and repair of other unrelated issues. This exclusion applies to repairs,

including consequential, that were performed using non-genuine BMW parts and/or used passenger car or

light truck parts.

Requesting Reimbursement for a Previous Repair that Qualifies

If you previously had a “qualifying customer-pay repair” performed either by an authorized BMW center or

independent repair shop located in the United States (including Puerto Rico), please submit your

reimbursement request “online” at www.BMW-RP.com under the following reference:

Covered Component Code

B-ELWR 2019 RADIATOR GRILL AIR FLAP 10Y120M

To initiate the online process, you will be asked to attach PDF files of the required documentation as

outlined in the reimbursement checklist on the next page.

Alternative Method to Request Reimbursement

Alternatively, you may mail or fax your request and documentation to:

BMW Customer Reimbursement Center

Attention: B-ELWR 2019 RADIATOR GRILL AIR FLAP 10Y120M

P.O. Box 561089

Dallas, TX 75356

Fax number: 877-434-2992

Please allow 4-6 weeks for processing your request.

Should you have any questions concerning this reimbursement process, please

call 1-844-857-0341.

For all other questions, please contact BMW’s Customer Relations and Services via email at

[email protected] or via telephone at 1-800-831-1117.

Please have your 17-character Vehicle Identification Number (VIN) available and include the VIN with all

communications.
B-ELWR 2019 RADIATOR GRILL AIR FLAP 10Y120M
RADIATOR GRILL AIR FLAP: Limited Warranty Extension to 10 Years/120,000 Miles

Previous Customer-pay Repair Reimbursement – Documentation Checklist

BMW of North America, LLC

Reimbursement is available to the BMW Owner/Lessee who incurred the expense.

When submitting a reimbursement for a previous repair, please provide legible copies of the following

documentation and include your VIN, name, address and your preferred contact telephone number(s):

Repair Order (RO) or Invoice

This document should include the following information:












Customer name and address

Vehicle Identification Number (“VIN”)

The date of repair

The mileage when the repair was performed

Itemized breakdown of the labor charges for all repairs* including diagnosis

Itemized breakdown of the parts, including any miscellaneous items, billed for all repairs*
*For repair orders containing multiple repair line items, only the specific line item expenses that relate to

the component that is covered by this extended limited warranty will be considered for reimbursement.

Proof of Payment

Please provide a copy of at least one of the following items as valid proof of payment:








Repair order (RO)/invoice stamped and dated as “PAID”

Copy of a cancelled check

Copy of a signed credit/debit card receipt

Copy of a credit/debit card statement
Determining if an eligible vehicle’s repair qualifies for reimbursement:

Please use the following questions to review your repair order documentation prior to submitting a

reimbursement request:

1. Why was the vehicle brought into the repair facility?

2. What was the repair facility's diagnosis?

3. What did the repair facility do to correct the concern and does it qualify?
B-ELWR 2019 RADIATOR GRILL AIR FLAP 10Y120M

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