ATTENTION:

CLAIMS PERSONNEL q

IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.

SERVICE MANAGER

© 2019 Subaru of America, Inc. All rights reserved.

GENERAL MANAGER q
PARTS MANAGER

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PRODUCT CAMPAIGN BULLETIN
APPLICABILITY:
SUBJECT:

NUMBER: WUI-94

2019MY Ascent

DATE: 07/02/19

STOP SALE: Propeller Shaft

Subaru of America, Inc. is recalling certain 2019 model year Ascent vehicles. A total of 166 U.S.
vehicles are affected by this recall.
This recall affects certain vehicles within the production date range listed below. Please note, not all
vehicles within the Production Date range are affected. Vehicle coverage must be confirmed through
Subarunet prior to repair.
AFFECTED VEHICLE INFORMATION:
Model Year

Carline

Production Date

Vehicle Count

2019

Ascent

June 7 - June 11, 2019

166

DESCRIPTION OF THE RECALL AND REMEDY:
This recall involves replacement of the propeller shaft assembly.

CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.

Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.

Continued...
Bulletin Number: WUI-94; Date: 07/02/19

Page 1 of 3

INTRODUCTION:
During manufacture of the propeller shaft assembly, the mounting surfaces for the two (2) center
support brace bolts were inadvertently painted as shown in the NG example photo below. The
mounting surface should be unpainted as shown in the OK photo. Because of this, the mounting bolt
torque applied during propeller shaft installation may relax due to continued vibration. This service
procedure involves replacing the propeller shaft assembly and the related hardware.

PRODUCTION CHANGE INFORMATION:
Vehicles affected by this campaign were built between June 7th and June 11th, 2019.
PART INFORMATION:
Description

Part Number

Qty. Required

Note

PROPELLER SHAFT AY

27111XC00A or B

1

A & B parts are interchangeable

BOLT & WASHER ASSY**

901250043

2

Bolt for Propeller Shaft

44022AA123

1

Gasket (donut) for EPF - EPR

44011AL000

1

Gasket for EPR - Muffler

902330011

4

Nut for EPR and Muffler

GASKET**
SELF LOCK NUT M10**

**Indicates one-time use parts which must be replaced.
IMPORTANT NOTES:
•

Retailers will need to order all the parts listed above for each affected vehicle.

•

Part numbers 27111XC00A and B (Propeller Shaft Ay) are currently on hold. Please contact
the PICs with both the VIN and Sales Order Number to have the required propeller shaft
released and shipped.
Continued...

Bulletin Number: WUI-94; Date: 07/02/19

Page 2 of 3

SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
The service procedures for propeller shaft removal / replacement remain unchanged from those
supplied in the current Service Manual. Always refer to the applicable Service Manual and review
the full requirements of the repair being performed before proceeding. The Service Manual
procedures contain information critical to performing an effective repair the first time and every
time. This includes but is not limited to: important SAFETY precautions, proper inspection criteria,
necessary special tools, required processes and related one-time-use parts needed for a complete and
lasting repair. In this case, all the gaskets and hardware listed in the Parts Information section above
are one-time use items.
VERY IMPORTANT: After removing the original propeller shaft, confirm there is no residual
BLACK paint remaining from the center support brace on both mounting surfaces of the body. The
mounting surfaces must be clean as shown below. Use a mild solvent on a clean shop cloth to
clean the area if necessary. NEVER use an abrasive disc or otherwise remove the tan-colored
protective underbody finish coat. Doing so will expose bare metal making it susceptible to
corrosion / rust.

CLAIM REIMBURSEMENT AND ENTRY PROCEDURES:
Credit to perform this recall will be based on properly completed repair order information. Retailers
may submit claims through Subarunet.com.
Labor Description

Labor Operation #

Labor Time

Fail Code

Claim Type

PROPELLER SHAFT REPLACEMENT

A198-551

0.5

WUI-94

RC

IMPORTANT REMINDERS:
•

SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.

•

Always check for any open recalls or campaigns anytime a vehicle is in for servicing.

•

Always refer to STIS for the latest service information before performing any repairs.

Bulletin Number: WUI-94; Date: 07/02/19

Page 3 of 3