NHTSA ID Number: 10162736
Manufacturer Communication Number: L-SB-0028-19_Rev
TSB/Document Date: 2019-07-15
Summary
TSB: REVISION NOTICE June 04, 2019 Rev1: ? The entire bulletin has been updated. Any previous printed versions of this bulletin should be discarded. The procedure in this Service Bulletin is a full reformat of the multimedia system. Failure to follow the procedure exactly as written may cause damage to the head unit. This reformatting changes the system from a Phase 2 to a Phase 3 system, which includes Apple CarPlay and Amazon Alexa?. This reformat requires all linked files and folders extracted from the zip file to be placed onto the root directory of the USB flash drive, otherwise damage to the head unit will occur. NOTE ? This procedure is a two-part process that includes an automatic file download from the USB drive once it is inserted into the USB port. Once the headlight flash step is performed the system will begin the installation of the downloaded files. ? Performing this update may change certain head unit operation conditions. For a full list of changes, please see the System Limitations and FAQ. NOTICE Failure to follow the Software Update Procedure exactly as written may cause damage to the head unit.
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TSB/Document ID: L-SB-0028-19_Rev
Replacement Service Bulletin Number:
MFR Communication Date: 2019-06-04
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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L-SB-0028-19
Rev1
May 6, 2019
Multimedia System Enhancements Phase 3 (Panasonic)
Service
Category
Audio/Visual/Telematics
Section
Navigation/Multi Info Display
Market USA
Applicability
YEAR(S)
MODEL(S)
2018
LC500, LC500H, LS500,
LS500H, NX300, NX300H,
RC F, RC300, RC350
2019
NX300, NX300H, RC F
ADDITIONAL INFORMATION
REVISION NOTICE
June 04, 2019 Rev1:
The entire bulletin has been updated.
Any previous printed versions of this bulletin should be discarded.
Introduction
The procedure in this Service Bulletin is a full reformat of the multimedia system. Failure to follow
the procedure exactly as written may cause damage to the head unit. This reformatting changes
the system from a Phase 2 to a Phase 3 system, which includes Apple CarPlay® and Amazon
Alexa™. This reformat requires all linked files and folders extracted from the zip file to be placed
onto the root directory of the USB flash drive, otherwise damage to the head unit will occur.
NOTE
This procedure is a two-part process that includes an automatic file download from the USB drive
once it is inserted into the USB port. Once the headlight flash step is performed the system will begin
the installation of the downloaded files.
Performing this update may change certain head unit operation conditions. For a full list of changes,
please see the System Limitations and FAQ.
NOTICE
Failure to follow the Software Update Procedure exactly as written may cause damage to the
head unit.
© 2019 Lexus
, a division of Toyota Motor Sales, USA
Page 1 of 8
L-SB-0028-19
Rev1
May 6, 2019
Page 2 of 8
Multimedia System Enhancements Phase 3 (Panasonic)
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
N/A
Not Applicable to Warranty
–
–
–
–
Software Download and Extraction Procedure
1. Click on the appropriate media software update zip file from the Multimedia Software Update
section and save it to your desktop.
2. Right-click on the file and extract ALL the contents to an appropriate USB flash drive. (Refer to
the Multimedia Software Download Instructions for assistance as needed.)
NOTE
The USB flash drive (root directory) must NOT contain an additional folder name above the content
folders and files. The audio head unit will NOT be able to search past an unrecognized folder name
to view the internal folders and files. See the NX, RC, LS Enform example below.
Figure 1.
© 2019 Lexus, a division of Toyota Motor Sales, USA
L-SB-0028-19
Rev1
May 6, 2019
Page 3 of 8
Multimedia System Enhancements Phase 3 (Panasonic)
Multimedia Software Update
MODEL
LC
NX, RC, LS
HEAD UNIT
Enform™ Navigation
MULTIMEDIA SOFTWARE UPDATE FILE
L2_P1_D1031_M1030.zip
L2_P2_D1031_M1030.zip
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The multimedia software update file may be downloaded directly from this Service Bulletin by
clicking on the file name in the table above. Once downloaded, the file may be extracted (unzipped)
from the zip folder and saved directly to a blank USB flash drive.
For USB flash drive requirements and download instructions, refer to TIS – Diagnostics –
Reprogramming – Reference Documents – Multimedia Software Download Instructions.
Software Update Procedure
1. Download the software from the Multimedia Software Update section onto an empty USB flash
drive with a capacity of 8 GB or larger, and confirm all applicable files have been loaded.
2. Start the engine to maintain battery voltage.
NOTE
When starting the engine, the vehicle MUST be outside or exhaust extraction devices MUST
be attached.
The GR8 battery diagnostic station and “IG-ON” should NOT be used as this update will take
longer than the 60-minute “IG-ON” limit will allow.
3. Press Setup – General – Software Update Setting.
4. From Software Update Setting, turn Automatic Update Check OFF.
5. Turn the vehicle OFF, then restart the vehicle again.
6. Verify the model ID is applicable to this bulletin by pressing Setup – General –
Software Update.
© 2019 Lexus, a division of Toyota Motor Sales, USA
L-SB-0028-19
Rev1
May 6, 2019
Page 4 of 8
Multimedia System Enhancements Phase 3 (Panasonic)
Software Update Procedure (continued)
7. Confirm the model ID applicability in the table below.
Table 1.
MODEL
HEAD UNIT TYPE
LC
NX, RC, LS
MODEL ID
APPLICABLE
17LDL2NA-DB00 (DCU)
17LML2NA-DB00 (MEU)
Yes
17LDL2NA-DB02 (DCU)
17LML2NA-DB02 (MEU)
All Others
No
17LDL2NA-DB01 (DCU)
17LML2NA-DB01 (MEU)
Yes
17LDL2NA-DB02 (DCU)
17LML2NA-DB02 (MEU)
All Others
No
Is the model ID applicable to this Service Bulletin?
YES — Continue to step 8.
NO — This bulletin does NOT apply. Continue diagnosis using the applicable
Repair Manual.
8. Record the customer’s radio presets and preferences.
© 2019 Lexus, a division of Toyota Motor Sales, USA
L-SB-0028-19
Rev1
May 6, 2019
Page 5 of 8
Multimedia System Enhancements Phase 3 (Panasonic)
Software Update Procedure (continued)
9. Insert the prepared USB flash drive into the
vehicle’s USB port.
The software update will begin automatically
and take approximately 60 minutes.
Figure 2.
NOTICE
Do NOT turn the vehicle off or remove the USB flash drive. The head unit will reboot during
this time.
Removing the USB flash drive or turning the vehicle off will cause damage to the head unit.
NOTE
If a blue screen appears, remove the USB flash drive, verify
ALL downloaded files are present on the USB flash drive,
cycle the vehicle OFF/ON, and begin the procedure again.
If a red screen appears or installation stops and will NOT continue,
remove the USB flash drive, verify ALL downloaded files are
present on the USB flash drive, and cycle the vehicle OFF/ON.
Then, verify that a green screen appears after 1 minute, cycle
the vehicle OFF/ON again, and once the map screen appears,
begin the procedure again.
© 2019 Lexus, a division of Toyota Motor Sales, USA
L-SB-0028-19
Rev1
May 6, 2019
Multimedia System Enhancements Phase 3 (Panasonic)
Software Update Procedure (continued)
10. When the “New software is ready for
update” screen appears, cycle the
headlights ON/OFF three times within
3 seconds.
Figure 3.
NOTE
This user interaction occurs approximately
13 minutes after beginning the
software update.
If a red screen appears, remove the USB
flash drive, verify ALL downloaded files
are present on the USB flash drive, cycle
the vehicle OFF/ON, and begin the
procedure again.
11. Once the “Installing new software…” screen
appears, do NOT turn the vehicle off or
remove the USB flash drive. This will cause
damage to the head unit.
Figure 4.
NOTE
The head unit will reboot several times during
this process.
NOTICE
If a red or green screen appears, cycle
“IG-OFF” and “IG-ON.” If the head unit does
NOT boot up after “IG-OFF” and “IG-ON,”
replace the head unit.
12. Once the blue “New software installation is
completed” screen appears, remove the
USB flash drive.
Figure 5.
NOTE
Leaving the USB flash drive inserted while
cycling the ignition will start the update
process again.
© 2019 Lexus, a division of Toyota Motor Sales, USA
Page 6 of 8
L-SB-0028-19
Rev1
May 6, 2019
Page 7 of 8
Multimedia System Enhancements Phase 3 (Panasonic)
Software Update Procedure (continued)
13. Cycle “IG-OFF” AND “IG-ON.”
14. Verify the software version number has changed by pressing
Setup – General – Software Update.
15. Confirm the software version is the same as
in Table 2.
Table 2.
If the software versions do NOT match,
the Phase 3 reformat installation step failed
to complete.
SOFTWARE VERSION
Audio
1031
1030
If the head light switch step was performed in step 10 to start the installation process, do the
versions match?
YES — Continue to step 16.
NO — Was step 10 performed?
YES — Replace the corresponding component.
NO — Begin the procedure again and perform step 10 to continue with this
Service Bulletin.
NOTE
Leaving the USB flash drive inserted while cycling the ignition will start the update process again.
© 2019 Lexus, a division of Toyota Motor Sales, USA
L-SB-0028-19
Rev1
May 6, 2019
Page 8 of 8
Multimedia System Enhancements Phase 3 (Panasonic)
Software Update Procedure (continued)
16. Select Setup, scroll down, and select
Gracenote Database Update.
Figure 6.
Verify the Gracenote Database version
is 01683.
If the Gracenote version does NOT match,
the Phase 3 reformat installation failed to
complete. If the head lights were cycled
properly in step 10 to start the installation
process, it may be necessary to replace
both the head unit and MEU.
Does the Gracenote version match?
YES — Continue to step 17.
NO — Was step 10 performed?
YES — Replace the head unit and MEU.
NO — Begin the procedure again and perform step 10 to continue with this
Service Bulletin.
NOTE
Even if Apple CarPlay® and Amazon Alexa™ function at this time, the wrong Gracenote file confirms
the reformat was NOT completed properly and will require unit replacement.
17. Restore the customer’s preferences and radio presets.
18. Reload the Enform™ App Suite.
19. Reload the Lexus eOwners Manual.
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