7/8/2019

N330NAS1 - Service Action: Emergency Call (eCall) and Breakdown call (bCall) Functions Missing | TOPIx

N330NAS1

TECHNICAL BULLETIN
04 JUN 2019

© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians
with the knowledge, tools, and equipment required to do the job properly and safely. It informs these
Technicians of conditions that may occur on some vehicles, or provides information that could assist in
proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a
Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Land
Rover service facility to determine whether this bulletin applies to a specific vehicle.

SECTION:
501-12

S U B J E C T/ C O N C E R N :
Service Action: Emergency Call (eCall) And Breakdown Call (bCall) Functions Missing

AFFECTED VEHICLE RANGE:
MODEL:

MODEL YEAR:

VIN:

ASSEMBLY PLANT:

Discovery Sport (LC)

2019

794488-794868

Halewood

Range Rover Evoque (LV)

2019

342881-343002

Halewood

MARKETS:
NORTH AMERICA

CONDITION SUMMARY:

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N330NAS1 - Service Action: Emergency Call (eCall) and Breakdown call (bCall) Functions Missing | TOPIx

SITUATION:
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle
Range where the Emergency Call (eCall) and Breakdown Call (bCall) buttons within the front overhead
console are missing.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain from
releasing the vehicles for new vehicle sale pending completion of the procedure(s) detailed in this
Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection
(PDI) process but must have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available
opportunity.

PA RTS :

NOTES:
Order only the expected percentage demand of parts as identified.
Use the Vehicle Identification Number (VIN) and the Electronic Parts Catalog (EPC) to confirm
part number(s) necessary to perform repairs.
DESCRIPTION

PART
NUMBER

QUANTITY

EXPECTED
PERCENTAGE
DEMAND

Front overhead console - With roof conversion - Ivory headliner, Thin
Film Transistor (TFT) screen, Multi-Function Display (MFD) single view
screen, Emergency Call (eCall)

LR107970

1

17

Front overhead console - With roof conversion - Cirrus headliner, Thin
Film Transistor (TFT) screen, Multi-Function Display (MFD) single view
screen, Emergency Call (eCall)

LR107971

1

38

DISCOVERY SPORT
VIN / VIN
RANGE

CATEGORY

REQUIRED PART NUMBER
LR107970

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REQUIRED PART NUMBER
LR107971

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N330NAS1 - Service Action: Emergency Call (eCall) and Breakdown call (bCall) Functions Missing | TOPIx

VIN / VIN
RANGE
794488-794868

CATEGORY

REQUIRED PART NUMBER
LR107970

REQUIRED PART NUMBER
LR107971

n/a

✓

REQUIRED PART NUMBER
LR107970

REQUIRED PART NUMBER
LR107971

2

RANGE ROVER EVOQUE
VIN / VIN
RANGE

CATEGORY

342881
342892
342974
343002

1

✓

n/a

342963
342997

2

n/a

✓

SPECIAL TOOLS:
Refer to TOPIx Workshop Manual/Workshop Procedure for any required special tools.

WARRANT Y:

NOTE:
Use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for
this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all open Recall and Service
Actions are identified to make sure the correct parts are available and adequate workshop time is
allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code and the relevant Option Code; this will
result in payment of the stated time. The SRO and parts information is included for information only.
The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle
is brought back into the workshop for this action alone to be undertaken.

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Repair procedures are under constant review and therefore times/prices are subject to change; those
quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the May 31,
2021, closure date must be submitted or payment within 30 calendar days of completion of the repair.
PROGRAM
CODE

OPTION
CODE

CATEGORY

DESCRIPTION

PART
NUMBER

QUANTITY

N330

A

1, 2

Inspect front
overhead console

05.10.10

0.1

-

-

N330

B

1, 2

Inspect front
overhead console
Drive in/drive out

05.10.10
02.02.02

0.1
0.2

-

-

N330

C

1

Inspect; Console Headlining - Front Renew

76.25.02

0.2 - Range
Rover
Evoque

LR107970

1

N330

D

1

Inspect; Console Headlining - Front Renew
Drive in/drive out

76.25.02
02.02.02

0.2 - Range
Rover
Evoque
0.2

LR107970
-

1
-

N330

E

2

Inspect; Console Headlining - Front Renew

76.25.02

0.3 Discovery
Sport
0.2 - Range
Rover
Evoque

LR107971

1

N330

F

2

Inspect; Console Headlining - Front Renew

76.25.02

0.3 Discovery
Sport
0.2 - Range
Rover
Evoque
0.2

LR107971

1

-

-

Drive in/drive out

SRO

02.02.02

TIME
(HOURS)

Normal Warranty policies and procedures apply.

WORKSHOP PROCEDURE:

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NOTE:
Some variation in the illustrations may occur, but the essential information is always correct.
1



Open the Emergency Call (eCall) and the Breakdown call (bCall) buttons.

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N330NAS1 - Service Action: Emergency Call (eCall) and Breakdown call (bCall) Functions Missing | TOPIx



Visually inspect the front overhead console.
If the front overhead console does have the eCall and the bCall buttons
installed, go to Step 4.
If the front overhead console does not have the eCall and the bCall buttons
installed, go to Step 3.
3

Renew the front overhead console (see TOPIx Workshop Manual section 501-12: Instrument
Panel and Console - Front Overhead Console).

4

Close the Emergency Call (eCall) and the Breakdown call (bCall) buttons and release the
vehicle.

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