David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

June 25, 2019
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 19N01 - Supplement #1
Certain 2011 - 2013 Model Year F-150 and 2012- 2013 Model Year Expedition/Navigator
Vehicles Equipped With A 6R80 Transmission
Transmission Molded Leadframe Extended Coverage

REF :

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD - Safety Recall 19S07 Supplement #2
Certain 2011 - 2013 Model Year F-150 Vehicles Equipped With A 6R80 Transmission
6R80 Sudden Transmission Downshift - Powertrain Control Module Reprogramming

REF :

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 19S19
Certain 2013 Model Year F-150 Vehicles Equipped With 5.0L And 6.2L Engines,
And A 6R80 Transmission
6R80 Sudden Transmission Downshift – Powertrain Control Module Programming
Customer Satisfaction Program 19B05
Certain 2012 - 2013 Model Year Expedition/Navigator Vehicles Equipped With A 6R80
Transmission
Sudden Transmission Downshift - Powertrain Control Module Reprogramming

REF :

New! REASON FOR THIS SUPPLEMENT
• The service action and technical instructions have been updated to clarify DTCs P0720, P0722, P0731
and/or P1500 must be stored in the PCM to replace the molded leadframe.
PROGRAM TERMS
This program extends the warranty coverage of the automatic transmission molded leadframe to 10 years of
service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first.
This is a one-time repair program.
If a vehicle has already exceeded either the time or the mileage limits, this extended warranty coverage will
last through October 31, 2019.
Coverage is automatically transferred to subsequent owners.
VEHICLES COVERED BY THIS PROGRAM
Assembly
Vehicle
Model Year
Plant
F-150

Expedition/Navigator

Build Dates

Dearborn

April 28, 2010 through October 28, 2013

Kansas City

May 18, 2010 through November 18, 2013

Kentucky
Truck

April 11, 2011 through August 19, 2013

2011-2013

2012-2013

Affected vehicles are identified in OASIS.
REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE
In some of the affected vehicles, an output shaft speed (OSS) sensor failure may result in an illuminated
malfunction indicator light (MIL) and/or wrench light in the instrument cluster with diagnostic trouble codes
(DTCs) P0720, P0722, P0731 and/or P1500 stored in the powertrain control module (PCM).
 Copyright 2019 Ford Motor Company

SERVICE ACTION
The PCM software updates in FSA 19S07, 19S19 or 19B05 should be performed and/or closed before
proceeding:
• 19S07 - Certain 2011 - 2013 Model Year F-150 Vehicles Equipped With A 6R80 Transmission
• 19S19 - Certain 2013 Model Year F-150 Vehicles Equipped With 5.0L And 6.2L Engines, And A 6R80
Transmission
• 19B05 - Certain 2012 - 2013 Model Year Expedition/Navigator Vehicles Equipped With A 6R80
Transmission
If an affected vehicle exhibits an illuminated malfunction indicator light (MIL) and/or wrench light in the
instrument cluster with diagnostic trouble codes (DTCs) P0720, P0722, P0731 and/or P1500 stored in the
PCM, dealers are to replace the molded leadframe.
This service must be performed at no charge to the vehicle owner.
NOTE: If an affected vehicle has other transmission-related concerns and DTCs P0720, P0722, P0731 and/or
P1500 are not stored in the PCM, this program does not apply; follow standard workshop manual (WSM)
diagnostics.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters were mailed the week of May 6, 2019. Dealers should repair any affected vehicles that have
that one or more of the DTCs listed, and/or if the vehicle exhibits an unintended downshift into first gear event,
whether or not the customer has received a letter.
ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact
Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS)
website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,

David J. Johnson

 Copyright 2019 Ford Motor Company

ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 19N01 - Supplement #1
Certain 2011 - 2013 Model Year F-150 and 2012- 2013 Model Year Expedition, Navigator Vehicles
Equipped With A 6R80 Transmission
Transmission Molded Leadframe Extended Coverage
OASIS ACTIVATION
OASIS will be activated on April 4, 2019.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
•
•

Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for
repairs.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

STOCK VEHICLES
• Do not perform this program unless the affected vehicle exhibits the covered condition.
TITLE BRANDED / SALVAGED VEHICLES
Vehicles with cancelled warranties are not eligible for this service action.
OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair
was performed before the date of the Owner Notification Letter. This refund offer expires November 30,
2019.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from
an authorized servicing dealer after the date of the Owner Notification Letter. Non-covered repairs, or
those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with 6R80 molded leadframe replacement, with
DTCs P0720, P0722, P0731 and/or P1500 stored in the PCM, and present in an IDS session file and/or
similar (such as a computer scan from Auto Zone, etc.). Refunds without the proper documentation
should not be approved.
• If an affected vehicle has transmission-related concerns and DTCs P0720, P0722, P0731 and/or P1500
are not stored in the PCM, 19N01 does not apply and a refund will not be approved; follow standard
workshop manual (WSM) diagnostics.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.

 Copyright 2019 Ford Motor Company

ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 19N01 - Supplement #1
Certain 2011 - 2013 Model Year F-150 and 2012- 2013 Model Year Expedition, Navigator Vehicles
Equipped With A 6R80 Transmission
Transmission Molded Leadframe Extended Coverage
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual – Section 6
– Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related
Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required,
although related damage must be on a separate repair line with the Related Damage radio button
checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, dealers are pre-approved to
claim up to $50.00 in related damage.
o For claims exceeding the pre-approved amount, submit an Approval Request to the SSSC Web
Contact Site prior to completing the repair.
o If an affected vehicle has transmission-related concerns and DTCs P0720, P0722, P0731
and/or P1500 are not stored in the PCM, 19N01 does not apply; follow standard workshop
manual (WSM) diagnostics. Dealers may be requested to upload IDS session files with existing
DTCs and PCM part number before SSSC approval is provided for claims more than $50.00 in
related damage.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS)
online.
o When entering claims, select claim type 31: Field Service Action. The FSA number (19N01) is
the sub code.
o For additional claims preparation and submission information, refer to the Recall and Customer
Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate
repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
- Program Code: 19N01
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each repair
should be detailed in the comments section of the claim.
• Provision for Misc. Expense: MERCON® LV Automatic Transmission Fluid, Transmission Filter, and
Transmission Pan Gasket as needed.
o Program Code: 19N01
o Misc. Expense: OTHER
o Amount: Actual cost up to $230.00
ATTACHMENT II
 Copyright 2019 Ford Motor Company

Page 1 of 1
Coverage Customer Satisfaction Program 19N01 - Supplement #1
Certain 2011 - 2013 Model Year F-150 and 2012- 2013 Model Year Expedition, Navigator Vehicles
Equipped With A 6R80 Transmission
Transmission Molded Leadframe Extended Coverage
LABOR ALLOWANCES
Vehicles

Description

F-150

Labor
Operation

Labor
Time

Check for DTCs P0720, P0722, P0731 and/or P1500 stored
in the PCM and if present replace the molded leadframe

19N01B

2.2 Hours

Expedition/Navigator Check for DTCs P0720, P0722, P0731 and/or P1500 stored
in the PCM and if present replace the molded leadframe

19N01C

2.2 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number
AL3Z-7G276-D
XT-10-QLVC,
XT-10-5Q3LV,
XT-10-DLV,
XT-10-6GLV

Vehicle Line

Description

All

Molded Leadframe

All

MERCON® LV Automatic
Transmission Fluid

Order Quantity

Quantity
Needed

1

1

As Needed

Claim as Misc.
Other

Order your parts requirements through normal order processing channels. To guarantee the shortest delivery
time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS RETENTION AND
RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.

 Copyright 2019 Ford Motor Company

ATTACHMENT III
PAGE 1 OF 4
CUSTOMER SATISFACTION PROGRAM 19N01-S1

CERTAIN 2011-2013 MODEL YEAR F-150 AND 2012-2013 MODEL YEAR
EXPEDITION/NAVIGATOR VEHICLES EQUIPPED WITH A 6R80 TRANSMISSION —
TRANSMISSION MOLDED LEADFRAME EXTENDED COVERAGE
OVERVIEW
In some of the affected vehicles, an output shaft speed (OSS) sensor failure may result in an illuminated
malfunction indicator light (MIL) and/or wrench light in the instrument cluster with diagnostic trouble codes
(DTCs) P0720, P0722, P0731 and/or P1500 stored in the powertrain control module (PCM). The PCM
software updates in FSA 19S07, 19S19 or 19B05 should be performed and/or closed before proceeding:
•
•

•

19S07 - Certain 2011 - 2013 Model Year F-150 Vehicles Equipped With A 6R80 Transmission
19S19 - Certain 2013 Model Year F-150 Vehicles Equipped With 5.0L And 6.2L Engines, And A
6R80 Transmission
19B05 - Certain 2012 - 2013 Model Year Expedition/Navigator Vehicles Equipped With A 6R80
Transmission

If an affected vehicle exhibits an illuminated malfunction indicator light (MIL) and/or wrench light in the
instrument cluster with diagnostic trouble codes (DTCs) P0720, P0722, P0731 and/or P1500 stored in the
PCM, dealers are to replace the molded leadframe. This service must be performed at no charge to the
vehicle owner.
NOTE: If an affected vehicle has other transmission-related concerns and DTCs P0720, P0722, P0731
and/or P1500 are not stored in the PCM, this program does not apply; follow standard workshop
manual (WSM) diagnostics.

SERVICE PROCEDURE
Special Tool List:
Special Tools
307-717 - Kostal Sleeve Remover
307-570 - Transmission Fluid Fill Tube
307-D465 - Fluid Evacuator/Injector
416-D002 - Vacuum Pump Kit

CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2019

ATTACHMENT III
PAGE 2 OF 4
CUSTOMER SATISFACTION PROGRAM 19N01-S1

1. Is the MIL and/or Wrench Light illuminated in the instrument cluster with DTCs P0720, P0722, P0731
and/or P1500 stored in the PCM?
YES – Replace the molded leadframe. Proceed to Step 2.
NO – This program does not apply.
NOTE: Do not proceed with this procedure until parts are ordered and received. This will prevent
excessive transmission fluid loss while the main control assembly is removed.
NOTE: The component being removed in step 2 will be referred to as a main control, main control valve
body or a mechatronic assembly in the Workshop Manual (WSM).
2. Remove the main control assembly. Please follow the WSM procedures in Section 307-01, In-Vehicle
Repair.
3. Remove the six long bolts from the molded leadframe. See Figure 1.

LONG BOLTS

LONG BOLTS

LONG BOLTS

1223A

FIGURE 1

CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2019

ATTACHMENT III
PAGE 3 OF 4
CUSTOMER SATISFACTION PROGRAM 19N01-S1

4. Carefully separate the molded leadframe from the main control assembly. See Figure 2.

MOLDED
LEADFRAME

MAIN
CONTROL
ASSEMBLY

1223B1

FIGURE 2
5. Install the new molded leadframe on the main control assembly. See Figure 3.
NOTE: The transmission range (TR) sensor pin must be aligned with the manual control valve during
installation.

TR SENSOR PIN
MOLDED
LEADFRAME

MANUAL
CONTROL VALVE

MAIN
CONTROL
ASSEMBLY

1223E

FIGURE 3

CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2019

ATTACHMENT III
PAGE 4 OF 4
CUSTOMER SATISFACTION PROGRAM 19N01-S1

6. Install the six long bolts to the new molded leadframe. See Figure 4.

LONG BOLTS

LONG BOLTS

LONG BOLTS

1223A

FIGURE 4
7. Tighten the long bolts to 53 lb.in (6 Nm) in the sequence shown. See Figure 5.

3

1

2

6
5

4
1223D

FIGURE 5
8. Install the main control assembly and reassemble the vehicle. Please follow the WSM procedures in
Section 307-01, In-Vehicle Repair.

CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2019

STUD FOR
MISSING NUT