Daimler Trucks
North America LLC

Recall Campaign

May 2019
FL788A-O
NHTSA #18V-582
Transport Canada #2018-468
REVISED NOTICE

Subject: FCCC Motorhome Chassis Rear PDMs
Models Affected: Specific Freightliner Custom Chassis X-Line
chassis manufactured November 23, 2015, through
June 29, 2018, and equipped with a certain PDM.

General Information
Daimler Trucks North America LLC, on behalf of its wholly owned subsidiary, Freightliner Custom Chassis
Corporation, has decided that a defect that relates to motor vehicle safety exists on the vehicles mentioned
above.
There are approximately 12,316 vehicles involved in this campaign.
On certain X-Line multiplexed chassis, the rear marker, brake lights, or left turn signal lights may cease to
function while driving. Brake lights that do not function correctly may not notify motorists of a braking event,
which may increase the risk of a crash.
Rear Power Distribution Modules (PDMs) will be tested and replaced as needed.
REVISIONS: The NHTSA number has been corrected to 18V-582, and the work instructions have been
updated. On step 8 of the work instructions the probe locations have been corrected from F6 & F7 to F5 & F6
as well as fig. 2 has been updated to match the correct locations.
Additional Repairs
Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a
vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns
before sale or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.

Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a
completion sticker (Form WAR260).

Replacement Parts
Replacement parts are now available and can be obtained by ordering the part number(s) listed below from
your facing Parts Distribution Center.
If our records show your dealership has ordered any vehicles involved in campaign number FL788, a list of the
customers and vehicle identification numbers will be available in OWL. Please refer to this list when ordering
parts for this recall.
Table 1 - Replacement Parts for FL788
Campaign Number

Part Number

Part Description

FL788A & H
FL788B & K
FL788C & L
FL788D & M
FL788E & N
FL788F & O
FL788G

A66-05172-000
A66-05172-001
A66-05172-005
A66-05172-006
A66-05172-002
A66-05172-004
A66-05172-008

MODULE-POWER DIST ASSY,CUM,X
MODULE-POWER DIST,ASSY,CUM,AUX,X
POWER DIST MODULE-ASSY,CUM,GRID,X
MODULE-POWER DIST,ASSY,ISX,XCP,NMR
MODULE-POWER DIST,ASSY,CUM,AIR LVL
MODULE-POWER DIST,ASSY,ISX,XCP
PWR DIST MOD,ASSY,DDC,AUX,X

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Daimler Trucks
North America LLC

Recall Campaign

May 2019
FL788A-O
NHTSA #18V-582
Transport Canada #2018-468
REVISED NOTICE
Campaign Number

Part Number

Part Description

Part

FL788A-O

WAR260

BLANK COMPLETION STICKER

1 ea

Table 1

Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the
disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.

Labor Allowance
Table 2 - Labor Allowance
Campaign
Number

Procedure

Time Allowed
(hours)

SRT Code

Corrective Action

FL788A-O
FL788A-O

Inspect/Test Rear PDM
Inspect/Test and Replace Rear PDM

0.2
0.6

996-R067A
996-R067B

06-Inspect
12-Repair Recall/Campaign

1.1

996-R067C

12-Repair Recall/Campaign

0.7

996-R067D

Corrective Action

FL788A-O
FL788A-O

Inspect/Test and Replace Rear PDM; Call for
PDM location assistance
Inspect/Test Rear PDM; Call for PDM location
assistance

Table 2

IMPORTANT: When the Recall has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the red completion sticker provided in the recall kit (Form WAR260). If the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and first
attach the base completion label (Form WAR259). If a recall kit is not required or there is no completion sticker
in the kit, write the recall number on a blank sticker and attach it to the base completion label.

Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the Warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:
• Claim type is Recall Campaign.
• In the FTL Authorization field, enter the campaign number and appropriate condition code (e.g. FL788-A,
FL788-B, etc.).
• In the Primary Failed Part Number field, enter 25-FL788-000.
• In the Parts field, enter the appropriate part number(s) as shown in the Replacement Parts Table.
• In the Labor field, first enter the appropriate SRT from the Labor Allowance Table. Administrative time will
be included automatically as SRT 939-6010A for 0.4 hours for RVs.
• If replacing the PDM, Applicable sections of the two-page ’PDM Inspection and Test’ form must be completed and attached to the recall campaign claim. This form is found at the end of the work instruction on
pages 10 and 11. Removed PDMs will be returned following Warranty Failed Parts Tracking shipping instructions for the disposition of all removed parts.
• The VMRS Component Code is 034-004-273 and the Cause Code is A1 - Campaign.
• U.S. and Canada -- Reimbursement for Prior Repairs. When a customer asks about reimbursement,
please do the following:
• Accept the documentation of the previous repair.

Page 2

Daimler Trucks
North America LLC

Recall Campaign

May 2019
FL788A-O
NHTSA #18V-582
Transport Canada #2018-468
REVISED NOTICE
• Make a brief check of the customer’s paperwork to see if the repair may be eligible for reimbursement. (See the "Copy of Owner Letter" section of this bulletin for reimbursement guidelines.)
• Submit an OWL Recall Pre-Approval Request for a decision.
• Include the approved amount on your claim in the Other Charges section.
• Attach the documentation to the pre-approval request.
• If approved, submit a based on claim for the pre-approval.
• Reimburse the customer the appropriate amount.
IMPORTANT: OWL must be viewed prior to performing the recall to ensure the vehicle is involved and the
campaign has not been previously completed. Also, check for a completion sticker prior to beginning work.
U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at
DTNAConnect.com / WSC, or the Customer Assistance Center at (800) 385-4357, after normal business hours,
if you have any questions or need additional information. Export distributors, submit a Web inquiry or contact
your International Service Manager.
U.S. and Canadian Dealers: To return excess kit inventory related to this campaign, U.S. dealers must submit a
Parts Authorization Return (PAR) to the Memphis PDC. Canadian dealers must submit a PAR to their facing
PDC. All kits must be in resalable condition. PAR requests must include the original purchase invoice number.
Export Distributors: Excess inventory is not returnable.
The letter notifying U.S. and Canadian vehicle owners is included for your reference.
Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code,
Chapter 301), requires the owner’s vehicle(s) be corrected within a reasonable time after parts are available to
you. The Act states that failure to repair a vehicle within 60 days after tender for repair shall be prima facie
evidence of an unreasonable time. However, circumstances of a particular situation may reduce the 60 day
period. Failure to repair a vehicle within a reasonable time can result in either the obligation to (a) replace the
vehicle with an identical or reasonably equivalent vehicle, without charge, or (b) refund the purchase price in
full, less a reasonable allowance for depreciation. The Act further prohibits dealers from selling a vehicle unless
all outstanding recalls are performed. Any lessor is required to send a copy of the recall notification to the
lessee within 10 days. Any subsequent stage manufacturer is required to forward this notice to its distributors
and retail outlets within five working days.

Page 3

Daimler Trucks
North America LLC

Recall Campaign

May 2019
FL788A-O
NHTSA #18V-582
Transport Canada #2018-468
REVISED NOTICE

Copy of Notice to Owners
Subject: FCCC Motorhome Chassis Rear PDMs
For the Notice to U.S. Customers: This notice is sent to you in accordance with the National Traffic and Motor
Vehicle Safety Act. For the Notice to Canadian Customers: This notice is sent to you in accordance with the
Canadian Motor Vehicle Safety Act.
Daimler Trucks North America LLC (DTNA), on behalf of its wholly owned subsidiary, Freightliner Custom
Chassis Corporation, has decided that a defect that relates to motor vehicle safety exists on specific Freightliner
Custom Chassis X-Line chassis manufactured November 23, 2015, through June 29, 2018, and equipped with a
certain PDM.
On certain X-Line multiplexed chassis, the rear marker, brake lights, or left turn signal lights may cease to
function while driving. Brake lights that do not function correctly may not notify motorists of a braking event,
which may increase the risk of a crash.
Rear Power Distribution Modules (PDMs) will be tested and replaced as needed.
This is the second of two notices regarding this recall. Parts are now available. Please contact an authorized
Daimler Trucks North America dealer to arrange to have the Recall performed. To locate an authorized dealer,
search online at www.Daimler-TrucksNorthAmerica.com. On the menu tab, select “Contact,” scroll down to “Find
a Dealer,” and select the appropriate brand. The Recall will take approximately one hour and will be performed
at no charge to you.
You may be liable for any progressive damage that results from your failure to complete the Recall within a
reasonable time after receiving notification.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall
Notification, please return the notification to the Warranty Campaigns Department with any information you can
furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that
you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law
requires that you forward this notice to your distributors and retail outlets within five working days. If you have
paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement.
Please see the reverse side of this notice for details.
For the Notice to U.S. Customers: If you have questions about this Recall, please contact the Warranty
Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail
address [email protected], or the Customer Assistance Center at (800) 385-4357 after
normal business hours. If you are not able to have the defect remedied without charge and within a reasonable
time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration,
1200 New Jersey Avenue, SE., Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236
(TTY: 800-424-9153); or to http://www.safercar.gov. For the Notice to Canadian Customers: If you have
questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m.
to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address [email protected], or
the Customer Assistance Center at (800) 385-4357 after normal business hours.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle
safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

Page 4

Daimler Trucks
North America LLC

Recall Campaign

May 2019
FL788A-O
NHTSA #18V-582
Transport Canada #2018-468
REVISED NOTICE

Reimbursement to Customers for Repairs
Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the
repair would have cost if completed by an authorized Daimler Trucks North America LLC dealer. The following
documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show:
• The name and address of the person who paid for the repair
• The Vehicle Identification Number (VIN) of the vehicle that was repaired
• What problem occurred, what repair was done, when the repair was done
• Who repaired the vehicle
• The total cost of the repair expense that is being claimed
• Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt)
Reimbursement will be made by check from your Daimler Trucks North America LLC dealer.
Please speak with your Daimler Trucks North America LLC authorized dealer concerning this matter.

Page 5

Daimler Trucks
North America LLC

Recall Campaign

May 2019
FL788A-O
NHTSA #18V-582
Transport Canada #2018-468
REVISED NOTICE

Work Instructions
Subject: FCCC Motorhome Chassis Rear PDMs