ATTENTION: Dealer Principal, Warranty Manager, Service
Manager, Parts Manager
Freightliner Dealers – U.S. and Canada
Western Star and Sterling Dealers – U.S. and Canada
FCCC Dealers – U.S. and Canada
Direct Warranty Customers – U.S. and Canada
Export Distributors

REF #:

Daimler Trucks North America LLC

ICI19-026

Effective:

05/13/19

Release:

05/13/19

WARRANTY CAMPAIGNS DEPARTMENT
P.O. Box 4090
800-547-0712
Portland, Oregon 97208-4090
If you have questions
about this Letter, please
submit your inquiry on the
Web using the WSC Link
on DTNAConnect

SUBJECT: SF583 – Campaign Released in Phases
This letter is to inform you that due to initial part availability the vehicle population in this Field Service
Campaign will be released in phases over a planned five month period. Units in each phase will be
prioritized based on vehicle age and parts required. Please wait to perform the repair until the vehicles’
phase is released.
PLEASE DO NOT OVERSTOCK KITS, AND DO NOT PERFORM ON VEHICLES THAT ARE NOT ACTIVE IN OWL.
If you have questions or need further information, contact the Warranty Campaigns Department by
submitting an inquiry through the WSC Link on DTNAConnect.

Daimler Trucks
North America LLC

Field Service Campaign

May 2019
SF583A-C

Subject: Freightliner Cascadia Cab Shock Mounts
Models Affected: Specific Freightliner Cascadia vehicles manufactured July 8, 2016, through February 7, 2019, and equipped with a
sleeper cab.

General Information
IMPORTANT: This campaign will be released in phases. Due to parts availability, repairs will be made based on
vehicle age and parts required. PLEASE DO NOT OVERSTOCK KITS, AND DO NOT PERFORM ON
VEHICLES THAT ARE NOT ACTIVE IN OWL.
Daimler Trucks North America LLC, on behalf of its Freightliner Trucks Division, is initiating Field Service
Campaign SF583 to modify the vehicles mentioned above.
On certain vehicles, cab suspension loads through the cab shock mounts can be significantly higher. This may
cause deformation of the cab back wall, and in some cases cause cracking and tearing of the cab sheetmetal.
The cabs will be inspected for damage and repaired as needed. Cab reinforcements will be installed.
There are approximately 60,000 vehicles involved.
Additional Repairs
Dealers must complete all outstanding field service campaigns prior to the sale or delivery of a vehicle. A
Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale
or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.
Please contact Warranty Campaigns for consideration of additional charges prior to performing the repair.

Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a
completion sticker (Form WAR261).

Replacement Parts
Replacement parts are now available and can be obtained by ordering the kit and/or part number(s) listed below
from your facing Parts Distribution Center.
If our records show your dealership has ordered any vehicle(s) involved in campaign SF583, a list of the
customers and vehicle identification numbers will be available on DTNAConnect. Please refer to this list when
ordering parts for this campaign.

Page 1

Daimler Trucks
North America LLC

Field Service Campaign

May 2019
SF583A-C
Table 1 - Replacement Parts for SF583
Campaign Number

SF583A

SF583B

SF583C

Kit Number

25-SF583-000

25-SF583-001

25-SF583-002

SF583A-C

N/A

Part Description

Part Number

Qty. per Kit

SPRING-AIR SUSPENSION, CAB, 165MM
REINF-BACKWALL,P4 (flat bar)

18-66715-000
18-72565-000

2 ea
2 ea

WASHER-FLAT,STEEL,HARDENED,3/8 IN

23-09114-002

6 ea

WASHER-HRDN,.344X.875X

23-09114-024

4 ea

SCRW HX FLNG,M10-1.5X40,10.9
BOLT-M8X40,GRD8.8,DBL9440.40

N910105 010011
N910143 008005

6 ea
4 ea

NUT-HEX FLG,M8X1.25,PRVL TRQ
LINKAGE-HADLEY VALVE
BRKT-HEIGHT CONTROL,CAB

N913023 008003
18-68769-040
18-72641-000

4 ea
1 ea
1 ea

BRKT-HEIGHT CONTROL,CAB

18-72639-000

1 ea

"FITTING-90 DEG,1/4 PTC X 1/4 STEM,.25
HOSE,NONSOLDR JNT"

23-13929-000

2 ea

SCREW-HEX FLNG,M6X1.0X25
NUT-HEX FLG,M6X1.0,PRVL TRQ

23-14062-025
N913023 006002

2 ea
2 ea

REINF-BACKWALL,P4 (flat bar)
WASHER-FLAT,STEEL,HARDENED,3/8 IN

18-72565-000
23-09114-002

2 ea
6 ea

WASHER-HRDN,.344X.875X
SCRW HX FLNG,M10-1.5X40,10.9

23-09114-024
N910105 010011

4 ea
6 ea

BOLT-M8X40,GRD8.8,DBL9440.40
NUT-HEX FLG,M8X1.25,PRVL TRQ (DDE
N000000003175)
LINKAGE-HADLEY VALVE

N910143 008005

4 ea

N913023 008003

4 ea

18-68769-040

1 ea

BRKT-HEIGHT CONTROL,CAB
BRKT-HEIGHT CONTROL,CAB

18-72641-000
18-72639-000

1 ea
1 ea

"FITTING-90 DEG,1/4 PTC X 1/4 STEM,.25
HOSE,NONSOLDR JNT"

23-13929-000

2 ea

SCREW-HEX FLNG,M6X1.0X25
NUT-HEX FLG,M6X1.0,PRVL TRQ
LINKAGE-HADLEY VALVE

23-14062-025
N913023 006002
18-68769-040

2 ea
2 ea
1 ea

BRKT-HEIGHT CONTROL,CAB
BRKT-HEIGHT CONTROL,CAB
"FITTING-90 DEG,1/4 PTC X 1/4 STEM,.25
HOSE,NONSOLDR JNT"
SCREW-HEX FLNG,M6X1.0X25
NUT-HEX FLG,M6X1.0,PRVL TRQ
BLANK COMPLETION STICKER

18-72641-000
18-72639-000

1 ea
1 ea

23-13929-000

2 ea

23-14062-025
N913023 006002
WAR261

2 ea
2 ea
1 ea

Table 1

Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the
disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.

Page 2

Daimler Trucks
North America LLC

Field Service Campaign

May 2019
SF583A-C

Labor Allowance
Table 2 - Labor Allowance
NOTE: For vehicles in SF583A and SF583B, claim the one SRT that includes the procedures performed.
Campaign
Number

Time Allowed
SRT Code
(hours)

Procedure
Install reinforcement plates, relocate height-control
valve, install cab susp springs

1.5

996-F044A

1.9

996-F044B

3.6

996-F044C

Install reinforcement plates, relocate height-control
valve, install cab susp springs; straighten cab and
back wall repair

7.4

996-F044J

Install reinforcement plates, relocate height-control
valve, install cab susp springs; straighten cab,
henrob rplmnt, and back wall repair

7.9

996-F044L

16.3

996-F044D

1.5

996-F044E

1.9

996-F044F

3.6

996-F044G

7.4

996-F044K

7.9

996-F044M

16.2

996-F044H

0.9

996-F044I

Install reinforcement plates, relocate height-control
valve, install cab susp springs; straighten cab
Install reinforcement plates, relocate height-control
valve, install cab susp springs; straighten cab and
henrob rplmnt
SF583A

Install reinforcement plates, relocate height-control
valve, install cab susp springs; back wall rplmnt
Install reinforcement plates and relocate height-control
valve
Install reinforcement plates and relocate height-control
valve; straighten cab
Install reinforcement plates and relocate height-control
valve; straighten cab and henrob rplmnt
SF583B

SF583C

Install reinforcement plates and relocate height-control
valve; straighten cab and back wall repair
Install reinforcement plates and relocate height-control
valve; straighten cab, henrob rplmnt, and
back wall repair
Install reinforcement plates and relocate height-control
valve; back wall rplmnt
Relocate height-control valve

Corrective Action

12-Repair Recall/Campaign

12-Repair Recall/Campaign

12-Repair Recall/Campaign

Table 2

IMPORTANT: When the campaign has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the gray completion sticker provided in the field service kit (Form WAR261). If
the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and
first attach the base completion label (Form WAR259). If a field service kit is not required or there is no completion sticker in the kit, write the campaign number on a blank sticker and attach it to the base completion label.

Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the Warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:
• Claim type is Field Service Campaign.
• In the Campaign field, enter the campaign number and appropriate group (SF583-A, SF583-B, etc.).
• In the Primary Failed Part field, enter 25-SF583-000.
• In the Parts section, enter the appropriate kit number(s) as shown in the Replacement Parts Table.

Page 3

Daimler Trucks
North America LLC

Field Service Campaign

May 2019
SF583A-C

• If paint is required for repair, then in the Parts section, claim the amount of paint used with mix sheet
attached.
• In the Labor section, enter the appropriate SRT from the Labor Allowance Table. Administrative time will
be included automatically as SRT 939-6010A 0.3 hours.
• The VMRS Component Code is 016-015-031 and the Cause Code is A1 - Campaign.
• This Field Service Campaign will terminate on November 30, 2020. Dealers will be notified of any
changes to the termination date via Important Campaign Information Letter posted on DTNAConnect.com.
IMPORTANT: OWL must be viewed prior to beginning work to ensure the vehicle is involved and the campaign
has not previously been completed. Also, check for a completion sticker before beginning work.
All claims must be submitted within 30 days of the repair and within 30 days of the termination date of the
campaign. U.S. and Canadian Dealers: All excess inventory to be returned to the PDC following the conclusion