◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
•

5/2/2019

•
•
•

4/11/2019

•

TOPIC
The “Remedy” section has been updated with details on vehicles with non-Toyota
authorized modifications that have changed features such as the ride height of the
vehicle, the factory installed position of the millimeter wave radar sensor, the grille,
etc.
A new section regarding the remedy procedure for modified vehicles has been
added.
The “Warranty Reimbursement Procedure” has been updated with claim filing
details for modified vehicles.
The “Parts Ordering Process” section has been updated to include TRD sport in the
table for Tacoma vehicles.
The “Replacement of Millimeter Wave Radar Sensor Assembly” section in the
“Warranty Reimbursement Procedure” has been updated with additional claim
filing details.

The most recent update in the attached Dealer Letter will be highlighted with a red box.

Please review this notification with your staff to assure that all relevant personnel have been briefed regarding
this subject.
Thank you for your cooperation.

© 2019 Toyota Motor Sales, USA

Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: March 28, 2019
To:

All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
SPECIAL SERVICE CAMPAIGN K0B (Remedy Notice)

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Certain 2018 – 2019 Model Year Tacoma and Tundra
Millimeter Wave Radar Sensor

Model / Years
2018 – 2019 Tacoma
2018 – 2019 Tundra

Production Period
Late June 2017 – Mid-December 2018
Early August 2017 – Mid-December 2018

Approximate Total Vehicles
280,200
160,600

Condition
The involved vehicles are equipped with a Pre-Collision System (PCS) that may automatically apply the brakes
if the system detects a potential collision. Due to the mounting of one of the system’s sensors, it is possible
for water to enter the sensor. This can lead to PCS deactivation or inadvertent brake activation resulting in
limited deceleration for a short duration of time.
Please refer to the Owner’s Manual for additional information regarding the PCS system operation.

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Remedy
Any authorized Toyota dealer will update the PCS software and apply sealer to the millimeter wave radar
sensor in the front grille. In the rare case that the vehicle is currently exhibiting the condition, dealers will
diagnose the sensor and replace the sensor, as necessary, FREE OF CHARGE.

NOTE: If a vehicle has non-Toyota-approved modifications that have changed the ride height of the vehicle

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or the factory installed position of the millimeter wave radar sensor, the owner will be required to sign the
“Non-Toyota-Approved Modification - Owner Acknowledgment Form” before the remedy is performed. The
remedy for modified vehicles includes the following additional steps:

•
•
•

PCS will be set to “OFF”.
PCS will be configured to retain the last setting following a key cycle.
A notification label instructing the driver to use Constant Speed Control and not to use Dynamic Radar
Cruise Control (DRCC) will be applied to the dashboard.
Note: The DRCC notification label is not available at this time. Until the label becomes available, the
remedy should be performed without applying this label. Toyota will mail a copy of the label to all owners
that had the remedy performed on a modified vehicle before the label was available.

•

An owner’s manual insert will be placed in the owner’s manual.
© 2019 Toyota Motor Sales, USA

S p e c i a l S e r v i c e C a m p a i g n K 0 B - D - P a g e |2

Not all vehicles with non-Toyota-approved modifications will have the remedy performed. Examples of nonToyota-approved modifications the remedy WILL be performed:
•
•
•

Modifications that affect ride height, such as lift kits, and/or oversized wheels/tires.
Grille guards that DO NOT obstruct the sensor.
Toyota original equipment grilles installed on trucks that were not originally intended for the trim level of
the vehicle.

Examples of non-Toyota approved modifications on which the remedy can NOT be performed:
Aftermarket grilles
Grille guards that obstruct the sensor.

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•
•

In these cases, if the owner restores the vehicle to its original design at his/her expense, the remedy will be
performed.
For additional information on identifying vehicles with non-Toyota-approved modification, and on which
vehicles with non-Toyota-approved modifications will have the remedy performed, refer to the K0B Modified
Vehicles ASM Job Aid.
Covered Vehicles
There are approximately 440,800 vehicles covered by this Special Service Campaign. Approximately 8,000
vehicles involved in this Special Service Campaign were distributed to Puerto Rico.
Owner Letter Mailing Date
Toyota will begin to notify owners in late March 2019. A sample of the owner notification letter has been
included for your reference.

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Toyota makes significant effort to obtain current customer name and address information from each state
through industry resources when mailing owner letters. In the event your dealership receives a notice for a
vehicle that was sold prior to the Special Service Campaign announcement, it is the dealership’s responsibility
to forward the owner letter to the customer who purchased the vehicle.

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Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who
has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs.
Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

© 2019 Toyota Motor Sales, USA

S p e c i a l S e r v i c e C a m p a i g n K 0 B - D - P a g e |3

Dealer Inventory Procedures
New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers complete this Special Service Campaign on any
new or used vehicles currently in dealer inventory that are covered by this Special Service Campaign prior to
customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts
availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved
in a Special Service Campaign.

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Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle
buyer information. Dealers are expected to provide a copy of the completed form, along with the most current
FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the
remedy becomes available.
Keep the completed form on file at the dealership and send a copy to [email protected]. In the
subject line of the email, state “Disclosure Form K0B” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle
Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary
may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service
Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as
a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have
been completed on that vehicle.

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Customer Handling, Parts Ordering, and Remedy Procedures

Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter
and/or the Special Service Campaign. Please welcome them to your dealership and answer any questions that
they may have. A Q&A is provided to assure a consistent message is communicated.

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Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience
Center (1-888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central
Time.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications.
Please do not provide this number to customers. Please provide this contact only to media.

© 2019 Toyota Motor Sales, USA

S p e c i a l S e r v i c e C a m p a i g n K 0 B - D - P a g e |4

Parts Ordering Process - Non SET and GST Parts Ordering Process
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request
(CPOR) on TIS or have been placed on Manual Allocation Control (MAC) due to potential limited part
availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering
information.
All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please
refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts
Return Program and for additional details.
Vehicle

Model

Description

Part Number

Size

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SR

SR5

TRD

Tacoma

TRD Sport

EPT Sealer (Repair A)

88278-0C010

Large

EPT Sealer (Repair B)

88278-0C020

Small

Description

Part Number

Size

EPT Sealer (Repair A)

88278-0C010

Large

EPT Sealer (Repair B)

88278-0C020

Small

TRD Off Road
Limited

TRD Pro

Vehicle

Tundra

Model

SR
SR5
Platinum
TRD Pro
Limited
1794

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NOTE: If the condition has occurred, and replacement of the millimeter wave radar sensor is required, refer to
the Electronic Parts Catalog (EPC) for applicable part number.

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Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing
this repair are required to successfully complete the most current version of the E-Learning course “Safety
Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly;
technicians performing this repair are required to currently hold at least one of the following certification
levels:
• Certified Technician (any specialty)
• Expert Technician (any specialty)
• Master Technician
• Master Diagnostic Technician

Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com.
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform
this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians
to this repair. It is important to consider technician days off and vacation schedules to ensure there are
properly trained technicians available to perform this repair at all times.
© 2019 Toyota Motor Sales, USA

S p e c i a l S e r v i c e C a m p a i g n K 0 B - D - P a g e |5

Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service
Campaigns on the vehicle during the time of appointment.

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Modified Vehicles Handling Procedure
Assistant Service Managers (ASMs) should refer to TIS for the K0B Modified Vehicles ASM Job Aid for details
on identifying vehicles with non-Toyota-approved modifications that have changed the ride height of the
vehicle or the factory installed position of the millimeter wave radar sensor. Use this job aid to determine if
vehicles with the non-Toyota-approved modifications can be remedied, and information on the Non-ToyotaApproved Modification - Owner Acknowledgment Form, Owner’s Manual insert, and DRCC notification label.
Note: The DRCC notification label is not available at this time. Until the label becomes available, the remedy
should be performed without applying this label. Toyota will mail a copy of the label to all owners that had
the remedy performed on a modified vehicle before the label was available.
Technicians should refer to TIS for the Technician Job Aid For Vehicles with Modifications for details on the
repair process for vehicles with non-Toyota-approved modifications that have changed the ride height of the
vehicle or the factory installed position of the millimeter wave radar sensor.

D

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Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have
the repair performed correctly, please designate at least one associate (someone other than the individual
who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

© 2019 Toyota Motor Sales, USA

S p e c i a l S e r v i c e C a m p a i g n K 0 B - D - P a g e |6

Warranty Reimbursement Procedures
Warranty Reimbursement Procedure
Non-Modified Vehicles Procedure
Verify Vehicle Eligibility
1. Confirm vehicle VIN matches the RO.
2. Check Vehicle Inquiry System for
eligibility.

..Not Covered..

No further action required

..Yes..

Inform the customer that the vehicle needs
to be returned to it’s original condition
before this Safety Recall can be completed.

Covered

Does the vehicle have a non-OE grille,
front bumper or grille guard?

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No

Does the vehicle have a suspension
lift or oversized tires?

Reference the separate Job Aid for
Modified vehicles

..Yes..

No

Identify repair type by radiator
grille design

Does the vehicle have the correct
grille for the trim level?

..Repair B..

No

Repair A

Does the vehicle have the correct
grille for the trim level?

Yes

Reference the separate Job Aid for
Modified vehicles

..No..

Yes

Is replacement of the MWRS required
as a result of the DTC diagnosis?

Is replacement of the MWRS required
as a result of DTC diagnosis?

Yes

Yes

Replace the MWRS

Replace MWRS sensor

No

Does the NEW MWRS have breather
holes on the back cover?

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Does the NEW MWRS have breather
holes on the back cover?

Yes

No

No

Yes

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Apply large sheet of EPT-Sealer
to the grill and NEW MWRS

Apply large sheet of EPT-Sealer
to the grill and original MWRS

Apply the small pad of EPT-Sealer
to the MWRS

Perform adjustment of MMWR

Perform adjustment of MWRS
Perform Health Check and identify
if a Calibration update is available for
the Pre-Collision 2 System
Update Available

..No update available..

Update the Pre-Collision 2
System Calibration ID
MWRS = Millimeter Wave Radar Sensor
EPT-Sealer = A foam pad used to seal
against water and dirt

Perform Verification Health Check

© 2019 Toyota Motor Sales, USA

Campaign completed, return
the vehicle to the customer

No

S p e c i a l S e r v i c e C a m p a i g n K 0 B - D - P a g e |7

Modified Vehicles Procedure
Verify Vehicle Eligibility
1. Confirm vehicle VIN matches the RO.
2. Check Vehicle Inquiry System for eligibility.

No further action required

..Not Covered..

Covered

Does the vehicle have modification that
changes the height of the MWRS?

Refer to the separate TI for
Factory Condition (non-modified)
vehicles

..No..

Yes

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Confirm that the Owner Acknowledgment
Form has been signed by the customer
Perform Health Check. Are there DTC’s
related to the Pre-Collision System
(i.e. C1A10, U0235, U1104, etc.)?

Follow the diagnostic procedure in the Repair
Manual for these DTC’s to determine if
replacement of MWRS is needed.

..Yes..

No

Identify repair type by
radiator grille design

Remove the MWRS from the
radiator grille

..Repair B..

Repair A

Is replacement of the MWRS
required as a result of diagnosis?

Is replacement of the MWRS
required as a result of diagnosis?

Yes

Yes

No

Replace the MWRS

Replace MWRS sensor

Does the NEW MWRS have
breather holes on the back cover?

Does the NEW MWRS have
breather holes on the back cover?

No

No

Yes

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Yes

Apply large sheet of EPT-Sealer
to the grill and NEW MWRS

Apply large sheet of EPT-Sealer
to the grill and original MWRS

D

Perform adjustment of MWRS

Update Available

Update the Pre-Collision 2
System Calibration ID

MWRS = Millimeter Wave Radar Sensor
(located in the radiator grill)
EPT-Sealer = A foam pad that is used to
seal against water and dirt

Apply the small pad of EPT-Sealer
to the MWRS

Install the MWRS into the
radiator grille

Perform Health Check and identify
if a Calibration update is available
for the Pre-Collision 2 System

Perform adjustment of MMWR

Update Not Available
Update Customizable Settings

Turn PCS off
Fill out and the Owners Manual
Insert and place in O/M.

Campaign completed, return