NHTSA ID Number: 10162203
Manufacturer Communication Number: LI54-30-P-066410
TSB/Document Date: 2019-07-08
Summary
Message "Mercedes
me connect services limited. See owner's manual" in instrument cluster multifunction display
Message "Mercedes me connect services limited. See
owner's manual" in instrument cluster multifunction display
Topic number
LI54.30-P-066410
Version
3
Function group
54.30 Instrument cluster, display instruments, hazard
warning device
Date
05-21-2019
Validity
Model 117, 118, 156, 176, 177, 242, 246, 247, 172, 190,
231, 205, 253, 166, 167, 292, 213, 218, 238, 222, 217,
257, X290, 293, 463 with HERMES communication module (code 360, 362, 364)
Reason for change
Extension: Model series validity and distribution (worldwide)
Reason for block
Complaint:
After every ignition cycle, the multifunction display in the instrument cluster may show the message "Mercedes me
connect services limited. See owner's manual" (see picture in attachment).
Attachments
File
Description
picture limitedservices.JPG
Picture: Limited service message in instrument cluster
Cause:
This is a status message. It appears whenever a diagnostic unit, e.g. XENTRY Diagnostics or a third-party adapter
from the free accessories trade, is connected to the on-board diagnosis (OBD) interface, triggering diagnostic queries
on the diagnostics CAN.
The message informs the driver that in this state the Mercedes me connect basic services, such as maintenance management, telediagnosis and other services, no longer function or function only to a limited extent.
In addition, the vehicle owner's manual provides information about further possible vehicle problems under "General
information" and the heading "Diagnostics connection". When the diagnostic unit or the third-party adapter is removed
and the bus is idle, the message no longer appears.
NOTE: In some cases, third-party adapters may also be connected in series with the OBD socket behind the paneling
(see picture in attachment). In seldom instances a third-party hardware is detected, although none is installed in the
vehicle. There is no impairment to the vehicle function with one-time detection. In this case, the message is no longer
shown after bus idle (ignition off, vehicle locked for approx. 30 minutes).
Attachments
File
05-21-2019 9:24 PM
© Copyright Daimler AG
Description
CTENORE
Page 1/3
picture_adapter.JPG
Picture: Third-party adapter installed behind paneling
Picture: Third-party adapter installed behind paneling.
Remedy:
Check whether a third-party adapter is being used in the vehicle (visual inspection of OBD interface/ ask the customer
if necessary).
In fleet vehicles it is quite normal for a third-party adapter to be installed (e.g. insurance requirements, fleet management etc.)
If a third-party adapter is being used in the vehicle, explain the reason for the message to the customer.
NOTE: Please do not remove/install/replace any control units
Symptoms
Communication/information / Information display / Displays / Multifunction display / Multifunction display, error messages / Implausible messages despite properly functioning message systems
Communication/information / Telematics service / Maintenance and telediagnosis / Maintenance data are not transferred
Communication/information / Telematics service / Maintenance and telediagnosis / Telediagnosis data are not transferred
Attachments
picture limitedservices.
JPG:
05-21-2019 9:24 PM
© Copyright Daimler AG
CTENORE
Page 2/3
picture_adapter.JPG:
05-21-2019 9:24 PM
© Copyright Daimler AG
CTENORE
Page 3/3
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TSB/Document ID: LI54-30-P-066410
Replacement Service Bulletin Number:
MFR Communication Date: 2019-05-21
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
MFR Component System:
MFR Component Subsystem:
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