Bulletin No.: PIP5580B
Published date: 06/19/2019

Preliminary Information
PIP5580B Transfer Case Exchange Program
Models
Brand:

Model:

Model Years:

VIN:
from

to

Engine:

Transmissions:

Chevrolet

Silverado 1500 (New Model)

2019

All

All

All

All

GMC

Sierra 1500 (New Model)

2019

All

All

All

All

Involved Region or
Country

North America

Additional Options
(RPO)

NQH NP0

Condition

Transfer Case Exchange Program

As part of our ongoing continuous improvement we have placed the transfer cases used in
the new model 1500 pickups (NQH and NP0) on exchange.
If your diagnosis has led to replacement of the restricted 2019 Truck (NQH and NP0) Transfer
Case, please contact the Product Quality Center (PQC) by opening a case via Dealer Case
Management (DCM) From the DCM home page, click on “New PQC Case” found on the
Technical Assistance tab.
Then, in Global Connect click on the Support/Chat tab, TAC-PQC Tab, PQC -Parts Restrictions
Templates to Download the appropriate PQC -Parts Restrictions Template and save a copy to
your computer, You can attach a copy of the template to your PQC Case.
The 2019 Truck (NQH and NP0) Transfer Case Exchange questions below are contained in the
Global Connect PQC -Parts Restriction template.

NOTE: Please reference the Transfer Case Assembly Replacement document in service
information if the transfer case is removed for any reason. The torque sequence in the
document is critical to ensure proper alignment of the transmission and transfer case.

(1) Transfer Case Front Output Shaft Boot Clamp
(2) Transfer Case Front Output Shaft Boot
(3) Transfer Case Front Output Shaft Boot Clamp
(6) Transfer Case Vent
(17) Transfer Case Access Hole Plug[2x]
(18) Transfer Case Bracket
(19) Transfer Case Half Bolt[17x]
(21) Transfer Case Two/Four Wheel Drive Actuator
(22) Transfer Case Two/Four Wheel Drive Actuator
(23) Transfer Case Two/Four Wheel Drive Actuator
(24) Transfer Case Two/Four Wheel Drive Actuator
(25) Transfer Case Two/Four Wheel Drive Actuator

Position Sensor Bolt[2x]
Position Sensor
Position Sensor Gasket
Bolt/Screw[4x]
Assembly

Caller’s First & Last Name / Position:
Technician’s First & Last Name / Direct Phone:
Parts Manager’s First & Last Name:
Parts Manager’s Fax Number:
Dealer’s Shipping Address:
Times In / Days Down:
Q1:

Is this a stock vehicle or customer vehicle?

Q2:

Is the part being requested for Customer Pay?
If Yes, why is this unit being requested for Customer Pay (ex: accident, theft etc)?
If yes, STOP. Do not complete template. Send case to Liaisons for documentation
purposes. If this is CP, Put “CP” in the non-keyword qualifier.
Q3:

Was TAC contacted? (Y/N)
TAC Case#:
What was TAC’s recommendation?
Was DMA contacted? (Y/N)
DMA Name/Email:
(If DMA/TAC recommends replacement, do not release, complete template then forward
to liaisons)
Q4: What is the customer’s concern?
Q5:

Is the vehicle for personal or commercial use?
If commercial, what type of use?

Q6:

Describe the failure of the Transfer Case:

Q7:

Serial number (required):
Broadcast code (required):

Q8:

List any DTCs:

Q9: Are there any leaks (Y/N)
If no, continue to next question
If yes,
What type of leak?
Location of the leak ?
Q10: Are there any Noises (Y/N)
If no, continue to next question
If yes, complete the following
What kind of noise?
Location and frequency of the noise?
When does is occur?
How long does it last?
Q11: Any Lubrication Concerns (Y/N)
Lubrication level?
Any signs of oil contamination?
Q12: Performance
Any performance concerns?
Any vibration?

Parts Information
Use the vehicle identification number (VIN), SI, and the GM Electronic Parts Catalog to
determine the proper part to request.

Warranty Information
For vehicles repaired under the Powertrain coverage, use the following labor operation. Reference the Applicable
Warranties section of Investigate Vehicle History (IVH) for coverage information.
Labor Operation
8421160

Description
Transfer Case Assembly Replacement

Labor Time
Use Published Labor
Time

Version History
Version
Modi ed

3
08/06/2018 - Created on
11/29/2018 - Updated to add PQC Questions to the document.
06/19/2019 - Updated Correction Section to include DCM information.

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