Technical
Service Bulletin

Mazda North American Operations
Irvine, CA 92618-2922

Subject:
RUBBING/CONTACT MARKS ON CONVERTIBLE TOP (TOP FABRIC
WITHOUT INNER CLOTH/HEADLINER)

Bulletin No.: 09-023/19

Last Issued: 06/06/2019

APPLICABLE MODELS/VINS
2016 MX-5 (without inner cloth/headliner) with VINS lower than JM1ND******117607 (produced before May
16, 2016)

DESCRIPTION
Some vehicles (without inner cloth/headliner) may exhibit rubbing/contact marks on the top fabric of the
convertible top around the area as shown. The marks may occur on the right and/or left side(s).
NOTE: Left side is shown.

This is caused by the top fabric receiving vibration and the stitching line (hard) touching the top fabric while
the vehicle is running with the convertible top opened (top fabric folded and piled up). To correct this

Page 1 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2019 Mazda North American Operations, U.S.A.

Bulletin No.: 09-023/19

Last Issued: 06/06/2019

concern, the link stopper of the convertible top has been changed to adjust the opening angle of the
convertible top, thereby decreasing the contact pressure applied to the top fabric when folded and piled up.
NOTE: Compared to the top fabric with inner cloth, the top fabric without inner cloth is more likely to have
this concern because the folded height is set lower, therefore the top fabric is folded and piled up in more
tight condition.
Customers having this concern should have their vehicle repaired using the following repair procedure.

REPAIR PROCEDURE
1. Verify the customer concern.
2. Check warranty history for a previous repair. if a top assembly was previously replaced under warranty,
do not replace it again.
3. Replace the convertible top assembly with a modified one according to the procedure on MGSS
(CONVERTIBLE TOP REMOVAL/INSTALLATION).
NOTE: Explain to the customer that by installing the modified convertible top assembly, the rubbing/contact
marks will be less likely to occur. However, from a structural standpoint with the fabric top being folded and
piled up, it is impossible to prevent it completely and it may recur depending on the vehicle usage condition.
4. Verify repair.

PARTS INFORMATION
Parts Number
N243-R1-020R-02

Description Qty.
Top, Soft

1

Page 2 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2019 Mazda North American Operations, U.S.A.

Bulletin No.: 09-023/19

Last Issued: 06/06/2019

WARRANTY INFORMATION
NOTE:





This warranty information applies only to verified customer complaints on vehicles eligible for
warranty repair.
This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
Additional diagnostic time cannot be claimed for this repair.

Warranty Type

A

Symptom Code

90

Damage Code

9A

Part Number Main Cause
Quantity
Operation Number /
Labor Hours:

N243-R1-020*-**
1
XXM4AARX / 1.5 Hr.

Page 3 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2019 Mazda North American Operations, U.S.A.