NHTSA ID Number: 10162000
Manufacturer Communication Number: TSBELE180_R1
TSB/Document Date: 2019-07-04
Summary
TSB: SERVICE ACTION: AVN 5 WIDE SOFTWARE UPDATE BLUETOOTH MEMORY ISSUE (SA386) - This bulletin provides the procedure for updating the AVN 5 WIDE software on some 2020MY Telluride (ON) produced from March 23, 2019 through April 30, 2019 and Soul (SK3) vehicles produced from February 18, 2019 to May 2, 2019, which may experience Bluetooth and navigation connection and/or memory issues.
GROUP
ELE
NUMBER
180 (Rev 1, 06/20/2019)
MODEL
2020MY
Telluride (ON)
Soul (SK3)
DATE
May 2019
TECHNICAL SERVICE BULLETIN
SUBJECT:
SERVICE ACTION: AVN 5 WIDE SOFTWARE UPDATE
BLUETOOTH MEMORY ISSUE (SA386)
NOTICE
This bulletin has been revised to include additional information. New/revised
sections of this bulletin are indicated by a black bar in the margin area.
This bulletin provides the procedure for updating the AVN 5 WIDE software on some 2020MY
Telluride (ON) produced from March 23, 2019 through April 30, 2019 and Soul (SK3) vehicles
produced from February 18, 2019 to May 2, 2019, which may experience Bluetooth and
navigation connection and/or memory issues. To correct this concern, perform the head unit
software update procedure outlined in this bulletin. Before conducting the procedure, verify that
the vehicle is included in the list of affected VINs.
NOTICE
A Service Action is a repair program without customer notification that is performed
during the warranty period. Any dealer requesting to perform this repair outside the
warranty period will require DPSM approval.
Repair status for a VIN is provided on WebDCS (Service → Warranty Coverage →
Warranty Coverage Inquiry → Campaign Information). Not completed Recall / Service
Action reports are available on WebDCS (Consumer Affairs → Not Completed Recall
→ Recall VIN → Select Report), which includes a list of affected vehicles.
This issue number is SA386.
File Under:
Circulate To:
X General Manager
X Service Advisors
X Technicians
X Service Manager
X Parts Manager
X Body Shop Manager
X Fleet Repair
Page 2 of 6
SUBJECT:
SERVICE ACTION: AVN 5 WIDE BLUETOOTH
MEMORY ISSUE (SA386)
Software Update Procedure:
1. Turn engine ON and record customer
radio presets.
2.
Press the SETUP hard key on the head
unit. Telluride (ON) shown; Soul (SK3)
will be similar.
NOTICE
All images used throughout this
service bulletin are for reference
use only. Disregard time and
date displayed in each step.
3.
Select “General”.
4.
Select “System Info” and then select “SW
Info/Update”.
5.
Verify that an earlier software version is
currently installed. Refer to “Software
Version” table on page 5.
TSB: SA386 Telluride (ON) May 2019
Page 3 of 6
SUBJECT:
6.
SERVICE ACTION: AVN 5 WIDE BLUETOOTH
MEMORY ISSUE (SA386)
Insert USB Flash Drive into the vehicle’s
USB Port. (Location will vary by model)
Note: When inserting the USB flash
drive, the “Update to next version now?”
screen may pop up. If so, proceed to
step 7.
If the “Update to next version now?”
screen does not pop up, select “Update”.
7.
Confirm the available software version is
applicable to either (ON) or (SK3) model:
ON.USA.S5W_M.V001.002.190508
SK3.USA.S5W_M.V002.002.190508
Select “Yes”.
8.
Select “Quick Update” from the list and
then select “OK”.
9.
Select “Yes” to begin software update.
TSB: SA386 Telluride (ON) May 2019
Page 4 of 6
SERVICE ACTION: AVN 5 WIDE BLUETOOTH
MEMORY ISSUE (SA386)
SUBJECT:
Allow for the following nine (9) screen sequences to complete.
Do NOT press any hard keys or touch screen unless instructed to do so. (Example: On screen
six (6) select “Confirm” to continue.
1
2
3
4
5
6
7
8
9
10. Select “OK” to complete update.
11. Repeat steps 2 and 3 of the Update
Software Procedure outlined on page
two (2) of this bulletin. Select “Reset”.
12. Select “Yes” to reset system settings to
factory defaults.
TSB: SA386 Telluride (ON) May 2019
Page 5 of 6
SERVICE ACTION: AVN 5 WIDE BLUETOOTH
MEMORY ISSUE (SA386)
SUBJECT:
13. The “Reset to Factory Defaults” message
will appear for a few seconds and clear.
14. Select “System Info” and then select “SW
Info/Update”.
15. Repeat steps 2 through 4 of the Update
Software Procedure outline on page
two (2) of this bulletin to confirm SW Ver.
was installed correctly.
16. Tap the “clock time display”
17. If applicable, confirm that the “Daylight
Saving Time” check box is selected.
Verify normal radio operation.
18. Restore radio presets recorded in step 1
and shut engine off.
Model
Software Version (SW Ver.)
Before
ON.USA.S5W_M.V001.001.190125
After
ON.USA.S5W_M.V001.002.190508
Before
SK3.USA.S5W_M.V002.001.190125
After
SK3.USA.S5W_M.V002.002.190508
ON
SK3
TSB: SA386 Telluride (ON) May 2019
Page 6 of 6
SERVICE ACTION: AVN 5 WIDE BLUETOOTH
MEMORY ISSUE (SA386)
SUBJECT:
AFFECTED VEHICLE RANGE:
Model
Production Date Range
Telluride (ON)
March 23, 2019 through April 30, 2019
Soul (SK3)
February 18, 2019 through May 2, 2019
REQUIRED TOOL:
Tool Name
Figure
Comments
Includes both
(ON) and (SK3) model
Software Updates
Auto-shipped to Dealers.
Additional USB upgrade sticks
can be ordered through
Snap-on Business Solutions
at (888) 542-1011.
WARRANTY INFORMATION:
N Code: N99 C Code: C99
Claim
Type
Causal P/N
Qty.
96560 S9020CDD
V
0
96560 K0030FHV
Repair
Description
Labor Op
Code
Op
Time
(SA386)
AVN 5 Wide
Bluetooth Memory
Issue (ON)
190A20R0
0.4
M/H
(SA386)
AVN 5 Wide
Bluetooth Memory
Issue (SK3)
190045R0
Replacement
P/N
Qty.
N/A
0
0.4
M/H
NOTICE
VIN inquiry data for this repair is provided for tracking purposes only. Kia
retailers
should reference SA386 when accessing the WebDCS system.
TSB: SA386 Telluride (ON) May 2019
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TSB/Document ID: TSBELE180_R1
Replacement Service Bulletin Number:
MFR Communication Date: 2019-06-20
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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