REV Recreation Group
P.O. Box 1007
Decatur, IN 46733
(800) 435-7345

IMPORTANT PRODUCT UPGRADE
THIS NOTICE APPLIES TO YOUR VEHICLE
PRODUCT UPGRADE #190312REV
April 2019

Dear Valued American Coach Customer:
REV Recreation Group, Inc., on behalf of its manufacturing center located in Decatur, IN, is
contacting the owners of certain model year 2016-2019 American Coach, Class A
motorhomes manufactured through March 20, 2019:
2016 American Allegiance
2016-2018 American Revolution
2016 American Heritage
2016-2019 American Eagle
2016 American Tradition
2016-2019 American Dream
This notice is sent to inform you of important product upgrade information concerning your
motorhome.

Why is the product upgrade being offered?
On motorhomes affected by this Product Upgrade, the hydraulic hoses may be connected to
the jack manifold/pump in a manner that causes them to be too tightly coiled, compressed
or obstructed, which may cause the hoses to leak.

IMPORTANT ADDITIONAL OWNER INSTRUCTIONS:

Make sure your motorhome’s engine is off and keys are in your possession; go to the rear
cap area of the your motorhome, open the rear engine access door, stand 4 feet from the
hydraulic manifold/pump, and take 3 clear photos. See examples A, B, C and D below.
Make sure to include the connected hydraulic hoses as outlined below. Note: You will not
need to activate your leveling jacks for this inspection. Email your full name, daytime
telephone number(s) and your vehicle’s 17-digit VIN (Vehicle Identification Number) along
with the photos to American Coach Owner Relations at:
[email protected].

A

B

C

D

Alternative location
lower left

Once the photos have been reviewed, an American Coach Owner Relations representative
will contact you to advise whether further action is needed. This may include instructions
for scheduling inspection and repairs at your nearest dealer.

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How can you take advantage of this product upgrade?

If deemed necessary by our service team, your American Coach Owner Relations team
member will advise you to contact an authorized American Coach servicing dealer to
schedule the upgrade procedure. The upgrade is offered free of charge to owners of
vehicles for a period of one year from the original mailing date of this letter.
For assistance locating an authorized servicing dealer, please call American Coach Owner
Relations toll-free at:
(800) 435-7345

WHAT WILL REV RECREATION GROUP DO?

With your continued satisfaction in mind, it is our intention to have the inspection and any
needed repairs made at your convenience with as little disruption as possible. Effective
immediately, authorized American Coach dealers have been supplied with all of the
information needed to enable them to ensure the leveling system’s hydraulic hoses are
properly routed.
When you deliver your motorhome for repairs, your dealer will complete a Repair Order.
Upon completion of the repair, please sign the Repair Order and fill out the enclosed selfaddressed Vehicle/Owner Information Update Card and return it to REV Recreation
Group.
If you have changed your address or sold the motorhome, please take a moment to provide
the name and address of the person or dealership you sold it to on the enclosed
Vehicle/Owner Information Update Card and return it to REV Recreation Group. This
will allow us to update our records and if necessary, notify the new owner using the
information you provide.
If you have any questions regarding this Product Upgrade, contact:
American Coach Owner Relations – PRODUCT UPGRADE #190312REV
P.O. Box 1007
Decatur, Indiana 46733
(800) 435-7345
REV Recreation Group, Inc., is pleased to offer this Product Upgrade. Your satisfaction and
enjoyment of your American Coach brand motorhome is of great importance to us.
This letter does not constitute an acknowledgment of legal liability.
Sincerely,

REV RECREATION GROUP, INC.

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