REV Recreation Group
1031 US 224 E
Decatur, IN 46733
1-800-509-3417

IMPORTANT PRODUCT UPGRADE INFORMATION #190312REV
April 2019
TO:

ALL REV RECREATION GROUP DEALER PRINCIPALS
SERVICE MANAGERS
PARTS MANAGERS

SUBJECT: PRODUCT UPGRADE #190312REV
Hydraulic Hose Routing

REV Recreation Group, Inc., on behalf of its manufacturing center located in
Decatur, IN, is contacting the owners of certain model year 2016-2019 American
Coach Class A motorhomes manufactured through March 20, 2019, and certain
model year 2016, 2018 and 2019 Monaco Class A motorhomes manufactured
through March 13, 2019:
American Coach
2016 American Allegiance
2016 American Heritage
2016 American Tradition

2016-2018 American Revolution
2016-2019 American Eagle
2016-2019 American Dream

Monaco
2016 Dynasty
2018-2019 Marquis
2018-2019 Signature
We are notifying the owners of the affected vehicles of the availability of Product
Upgrade 190312REV. Owners will be advised in their notification letter to
contact an authorized REV Recreation Group dealer to have the upgrade performed.
Copies of the notification letters to eligible American Coach and Monaco motorhome
owners are attached. Owners will not be charged for repairs performed within their
base warranty period, or within one year of the original publication date of this
letter (whichever is later).
WHAT IS THE ISSUE?
On motorhomes affected by this Product Upgrade, the hydraulic hoses may be
connected to the manifold/pump in a manner that causes them to be too tightly
coiled, compressed or obstructed, which may cause the hoses to leak.
WHAT SHOULD YOU DO?
In the event that a customer contacts you to request this repair, please verify
eligibility by referring to the serial numbers listed in the enclosed Product
Upgrade Service Bulletin #190312REV prior to beginning service.

When the repairs have been completed to the customer’s satisfaction, have the
customer and your dealership’s representative sign an Internal Repair Order.
Retain this document with your dealership’s records. Submit your repair claim
through REV’s Dealer Warranty Portal for processing. Photos will be required; read
the service bulletin carefully for full details.
Repair claims will be reimbursed in accordance with Product Upgrade Service
Bulletin #190312REV if performed within the vehicle’s base warranty period, or
within one year of the original publication date of this letter (whichever is later).
Claims for repairs performed per Lippert/Power Gear Technical Service Bulletin,
“TSB-08-002-19 Power Gear Power Up/Power Down Leveling Jack Inspection”,
included with this document package, will be administrated by Lippert.
If you have one of these vehicles in your inventory, you will be mailed a Product
Upgrade Notice for that specific motorhome. You are required to repair or
otherwise correct, if deemed necessary, any affected vehicles remaining in your
inventory, according to the notification, before selling or leasing the vehicles. Any
vehicle lessor receiving the notice is requested to forward a copy of the notice to
the lessee within ten days.
Please review this entire package with your Parts, Service, and Sales staff to
familiarize them with the step-by-step procedure and implement the Product
Upgrade #190312REV campaign.
If you have any questions, please contact the appropriate REV Recreation Group
Dealer Technical Support group:
American Coach Technical Support
Monaco Dealer Technical Support

(800) 417-6413
(877) 332-9239

Thank you for helping REV Recreation Group with its continuing efforts to maintain
customer satisfaction. We appreciate your support.
Sincerely,

REV RECREATION GROUP, INC.
Attachments: Product Upgrade Service Bulletin #190312REV
Product Upgrade #190312REV Customer Letters
Lippert/Power Gear Document QR-079
Lippert/Power Gear Technical Service Bulletin TSB-08-002-19