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NHTSA ID Number: 10161900

Manufacturer Communication Number: 19NA112

TSB/Document Date: 2019-07-01


Summary

This informational bulletin provides information for dealers/technicians on informing customers on the release of a rear seat back (60%) stuck in down position/will not raise up, and/or front seat belt height adjuster stuck in the full down position.


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TSB/Document ID: 19NA112

Replacement Service Bulletin Number:

MFR Communication Date: 2019-05-15

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: SEATS

MFR Component System:

MFR Component Subsystem:


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Service Bulletin

Bulletin No.:

19-NA-112

Date:

May, 2019

INFORMATION
Subject:

Information on Passenger Rear Seat Back (60%) Stuck in Down Position/Will not Raise
Up and/or Front Seat Belt Height Adjuster Stuck in Full Down Position

Brand:

Model:

CadillaceBay logo

XT4

Model Year:

VIN:

from

to

2019

2019

from

to

Engine:

Transmission:

All

All

Involved Region or Country

North America and N.A. Export Regions

Condition 1

Some customers may comment on the passenger rear seat back (60%) being stuck in the
down position and will not raise up.

Condition 2

Some customers may comment on a front seat belt height adjuster that is stuck in the full
down position.

Cause

Correction 1

These conditions are normal operating characteristics of their vehicle. It will not impact
the designed performance or reliability of the vehicle.
Caution: Do not attempt to disengage the seatbelt from the buckle without the
appropriate tools as this may cause damage to the buckle.
If this condition occurs, pull up on the seat back with moderate force as far as it will go,
and then push all the way down on the seat back before attempting to raise the seat back
again. Repeat if necessary. View the video attached below.
Please communicate to the customer this condition is a normal operating characteristic of
their vehicle. It will not impact the designed performance or reliability of the vehicle.
Please share this information with the customer, including a copy of this bulletin.

Correction 2

If this condition occurs, pull the seat belt webbing out 5–7.5 cm (2–3 inches) (or as far out
as it will go) with moderate force and then release before attempting to raise the height
adjuster again. Repeat if necessary. View the video attached below.
Please communicate to the customer this condition is a normal operating characteristic of
their vehicle. It will not impact the designed performance or reliability of the vehicle.
Please share this information with the customer, including a copy of this bulletin.

Version

1

Modified

Released May 15, 2019

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
Copyright 2019 General MotorseBay logo LLC. All Rights Reserved.

WE SUPPORT VOLUNTARY
TECHNICIAN
CERTIFICATION

1


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